I doubt the cleanness of the room. The mugs in the rooms were not cleaned/changed, they were left in the room for 2 days without cleaning/changing. What worried me the most was that the mugs were placed as if they were cleaned, but the mugs had milk inside and therefore it sticked on the plate when I tried to use it the next day. I have reported this to the hotel reception, the staff were very polite but I highly doubt the cleanness.

Stayed in March 2025

Awful constant music in the bar restaurant area

Michel was very helpful from changing our room from a Hollywood twin to a conventional twin (I had no idea of the difference). Excellent location facilities and vibe.

Stayed in March 2025

This is my second times staying in the square hotel ginza. The room is spacious when compare to other hotel rooms in Ginza. The room is clean and nicely renovated. They also have a public onsen bath on the 2/F. Besides, the hotel located 5-10mins walk to train station. And there are many malls and shops nearby! We love this hotel!

Stayed in March 2025

Breakfast is a disaster. Needing pre booking and even when doing it, poor and short in many items. Breakfast staff was very rude!

Location

Stayed in March 2025

Everything🩷🩷🩷🩷

Stayed in January 2025

Location, staff friendly, vibe

Stayed in March 2025

Central location, nice healthy breakfast, very clean

Stayed in March 2025

A bit run down, we stayed here 5years ago in 2020 and again in 2025. You could start to see that the place is looking a little run down, chips in the walls and on any of the dark finishes, furniture a bit saggy etc. Breakfast is waaaaaay overpriced and everything is in disposable containers. Rooms are really small and not really spatially efficient with the design (we have stayed in smaller rooms in japan that felt more roomy and were smart with their layout). We struggled as a couple with 3 suitcases. But would suit a single traveller or a couple packing light. Location was ok, but next time I think we will stay somewhere a little closer to Shibuya area as there are more restaurant and bar options we preferred.

Location is ok to explore Ginza and surrounding areas. Accommodation is affordable, clean, easy and no fuss no frills type of place. Check in is done via machine supervised by a staff member. So if you are looking for a service orientated place greeted by smiles and recommendations this isn't the place. But it serves a function and is clean. Beds and pillows were comfortable. Good ventilation in the rooms with an openable window, air con, heating and humidifier.

Stayed in March 2025

Really convenient location, hotel is comfortable and the rooms really functional and cater to your needs. I’d definitely stay here again.

Stayed in March 2025

Rooms were tiny. We had to pay for an upgrade, as the room reserved for us, we could hardly move. And to think I opted to reserve the deluxe room.

Breakfast was not what was promised on the website

Stayed in February 2025

Location is really good, ki d of in the center, easy to walk to the Ginza metro station Hotel room was clean and stuff are friendly I did not hang out at the lobby but seemed like nice atmosphere there too

Stayed in March 2025

Everything is good.

Facilities, cleanliness, location.

Stayed in March 2025

Nothing

Facilities and location

Stayed in February 2025

Uncomfortable beds and pillows. Breakfast was minimal choice.

Great location

Stayed in February 2025

The beds/pillows were kind of hard. It was not too bad to me but I know it would be pretty uncomfortable for some people if they are used to a more plush mattress/pillow.

The food at the attached restaurant was really good and the staff were all very friendly. The restaurant was very lively and it was nice to walk through on the way in/out of the hotel. The bathroom was very nice and the room was very clean.

Stayed in February 2025

Reception is crowded. Guests’ baggage should have a designated room instead of lining it up at the reception area. So, Can’t tell where the reception is. Plus the cafe is located at the entrance. Hence, it is very busy area leading to the reception. Small onsen and crowded.

Just a BnB but priced higher.

Stayed in February 2025

Too small No bath in the room No English TV Chanels No you tube No complementary coffee or tea Too small common area Entrance with coffee shop in the front , doesn’t look like proper hotel entrance

Comfortable bed Fridge in room Close to public transport Clean Large public bath ( access to late)

Stayed in February 2025

Nothing

The hotel location is near to many shopping malls and the train station is less than 5 mins walking. Staff were very helpful with me. The public bath is not crowded, 3 people at maximum during my stay there.

Stayed in February 2025

Staff were very helpful with luggage, ammenities were good and location is great!

Stayed in February 2025

Easy check in/out. Nice cafe on the first floor. Room was small but comfortable.

Stayed in January 2025

Location, breakfast and facilities were great

Stayed in January 2025

Amazing location and design. I loved the bathhouse and all the staff were wonderful.

Stayed in January 2025

Nothing

Friendly staff

Stayed in January 2025

We had to switch rooms since bidet wasn’t working. Two days later, the bidet wasn’t working again. Bathroom walls were dirty. At first I thought it was the wallpaper design but my husband noticed that it was not clean. Bathroom is also too dark.

Location

Stayed in January 2025

Nothing to complain about

All round experience , excellent hotel . The free amenities were good , I ran out of moisturiser so didn’t have to buy any . I work in a hotel and I would definitely recommend this hotel .

Stayed in January 2025