Bed was very hard!! Even for a Japanese, these were very uncomfortable. Suggest offering more soft beds or mattress toppers.

Public hot baths were lovely. And we appreciated the help of reception staff and the restaurant/cafe in the lobby was great.

Stayed in October 2024

I wish they had a cold pool in the onsen and that the rooms were a bit bigger.

The hotel was in a great location next to tons of shopping and transit lines. Ginza was the ideal location for our Tokyo trip. the rooms were very clean and nice. The beds were a bit firm. Good A/C. The hotel Onsen was a nice experience and relaxing after a long day of walking around town.

Stayed in September 2024

The common areas inside and outside plus the dining cafe in the hotel are designed well and a pleasant environment to relax. The staff are exemplary, the rooms bright and clean. The location is also excellent for Ginza.

Stayed in September 2024

Good location, fresh, laundry self- service, breakfast, free drinks in during all day, design. Stylish 😻

Stayed in September 2024

Breakfast. Terrible. Just a weird array of food. Not Western or Japanese. All fresh, but that is OK. We ate in lounge at airport.

We dropped our luggage off at 8am. They checked us in while we were out (until 5pm) seeing Tokyo and lugged all of our suitcases up to our room. The public bath was stellar.

Stayed in September 2024

Hotel in the center of Ginza! Modern and cosy! Nice onsen and room comfortable

Stayed in September 2024

Breakfast is ok. Not many options but it is adequate for the price.

Stayed in September 2024

Did not expect such comfort, cleanliness, exceptional service for this price. Would love to return!

Stayed in August 2024

Staff service was bad and left an unpleasant feeling. The breakfast was terrible with little of food diversity mostly the leftovers of what they serve for the dinner in the hotel bar. The room was extremely compact to the price but make sense in regards to the location.

The location was good, close to public transport

Stayed in September 2024

Very poor customer service that opposite to Japanese standard, they asked for self check-in(which is not friendly used)many of clients have issues with this and the staff then came to you help you out, I mean since you hired staffs there what’s point you need the machine check-in???? Such a waste of time and “labour”.

Location is all right.

Stayed in September 2024

A very pleasant room. A nice hot bath. There are washing machines available

Stayed in September 2024

N/A

Nice view, good size room, comfortable bed, helpful staff, the bar and restaurant has decent drink and food options, laundry facilities, close to good restaurants and train lines. I would definitely stay here again.

Stayed in September 2024

Very convenient location and large public bath facilities on site. Easy to use laundry facilities as well.

Stayed in September 2024

My only comment would be they need to make sure that they clean the wall of the toilet room

Clean, good staff, good location and facilities

Stayed in September 2024

The hotel is very conveniently located in Central Tokyo. Comfortable room. I enjoyed relaxing int the onsite Onsen.

Stayed in September 2024

Not much generally, just the AC was working a bit inconsistently

Location is great, central Ginza, close to a lot of metro lines and Tokyo station. Rooms are more spacious than the average Japan experience and the single beds are actually small doubles. We appreciated the free amenities, including the option of taking out umbrellas for the day

Stayed in September 2024

Nude rooms, nice spa, close to the station

Stayed in August 2024

There wasn't anything I specifically didn't like - I had a wonderful stay.

From day one I was really impressed with the square. Everyone was beyond friendly, always saying good morning and good evening, happy to help even when there was a language barrier. I thoroughly enjoyed my stay,

Stayed in August 2024

Location, clean, room

Stayed in August 2024

The restaurant has a very short vegetarian option meals. Found it difficult at breakfast and dinners there :(

Location, room view, staff at the hotel truly friendly and kind!

Stayed in August 2024

Good location👍🏻

Stayed in June 2024

Such a great location and friendly staff, the hotel is close to the main shopping district and trains / subway systems. Unfortunately we couldn’t use the ones due to tattoos but not a big deal, would still recommend!

Stayed in August 2024

Lack of water dispenser

Public bath!

Stayed in August 2024

Small room, not enough space to have 2 luggages open at the same time

Location and public bath

Stayed in August 2024

The staff were friendly and helpful and the rooms were comfy and the location was great.

Stayed in August 2024