Check-in at 17h, not flexible, is a big let down. It can ruin your day. In the other hand you get 14h check-out time in the last day which is good.

From all the hotels we stayed in Japan, this one has the best structure. A nice bar and restaurant, with good food. Breakfast was ok, and the room is very big for Japanese standards.

Stayed in November 2022

location was great, good value for money, clean breakfast was actually pretty good, they set it up in the reception bar

Stayed in November 2022

location

cleanliness

Stayed in November 2022

The breakfast was alright but they don't offer any chees or butter to the bread the coffee was not up to standard o scrambled eggs bacon pretty cheap compared to the standard of the hotel in our opinion

Got a good deal true booking.com they have onsen and the location is good

Stayed in December 2022

Stayed a twice at the hotel, during the same trip. Unfortunately the staff wasn't so helpful. The onsen almost always crowed and at late night not always clean. Was expecting for more cleannes. The breakfast not really worth to spent about it additional fee.

The location is absolutely stunning, close to Yurakchoo JR station, Tokyo Station or Tsikiji Market (old) can be reached by feet as well, around 1 km.

Stayed in November 2022

I know that self check-in and self check-out via a terminal might be efficient or convenient in some cases, but I prefer interacting with staff. But maybe I'm a little bit old-fashioned in this matter.

The good stuff: - The rooms are very spacious for Tokyo, and they are really comfortable - Separate toilet and bath - The bathroom was really great - Nice public baths - From my room on the 12th floor I had a great view of the skyline - Good location, many places to eat nearby - Good breakfast, although mostly western style - Nice staff - It wasn't cheap, but for me it was great value for money nontheless, it feels like you know what you pay for, which isn't always the case

Stayed in November 2022

The check-in was semi-automated which caused some confusion. The breakfast buffet was lacking and not worth purchasing in my opinion.

The room was very nice and the bed was comfortable. The shower and toilet amenities were modern.

Stayed in November 2022

We requested a twin room but was given a double room, that was disappointing.

Stayed in November 2022

I'd often enter through the back-door as it was more convenient. Check-in was self-serve which felt a bit tedious but there's a staff there to guide you. Though the room was clean and tidy, it feels a little bit worned out which was kind of expected for such a popular hotel I guess.

Second time staying here. Location's great, near the heart of Ginza, several metro lines and a short walk to the JR station. The decor is trendy, modern, and cozy. Staff is very friendly and helpful. Booked a slightly larger room this time, so it's a bit more spacious and itself is clean, comfortable and very unique. There are a lot of little details around the room and its features that stands out. The shower room was exceptional, had a bathroom and a spacious shower together so that was a highlight. I didn't get to try the public bath but would've loved to if I had more time here. Still highly recommended!

Stayed in November 2022

Very good breakfast.

Stayed in November 2022

loved everything! Wish I could have stayed longer here

Very stylish design, the cafe area looks really cute, the room isn’t big but is very comfortable and well-organized. Love the overall design theme of the hotel and the convenient self-check in process.

Stayed in November 2022

Room was on the small side.

Very good location, modern hotel with an onsen (although we didn't try it). Room was clean. TV allowed for mirroring from a device which was nice as it allowed us to watch downloaded programmes. Good value for money.

Stayed in November 2022

not close to JR for easy commute

clean , modern , great facilities

Stayed in November 2022

rooms were very small, basic. no coffee or tea bags. bed was hard.

location, modern and quick checkin

Stayed in November 2022

We only stayed one night, but the checkin process was a bit frustrating. We got in quite late, after 10pm, and the self checkin process wasn't working. That was really the only thing.

We only stayed one night in Ginza, but the hotel was lovely. Rooms traditionally small like Japanese hotels can be, but the bed was adequately comfortable, room was spotless, and the bathroom was also very clean. Location was great, Ginza is lovely and quiet, and a good base for first timers to Japan.

Stayed in November 2022

Farther from Tokyo station than expected, some noise and light from the window, strange undetermined smell in the bathroom and elevator.

Clean property, well thought out space, clean bathroom, nice showers, yukatas were comfortable, and checkin and checkout was easy. My wife particularly loved the public baths/ and outdoor baths.

Stayed in November 2022

Breakfast is lacking and not worth the money in my opinion. Don’t order it or eat somewhere else.

Great location, clean, good room service, nice onsen in the hotel.

Stayed in November 2022

The temperature control doesn’t do anything and it’s constantly very hot in the room

very clean and tidy

Stayed in November 2022

nothing

new hotel, clean, friendly staff, public bath

Stayed in November 2022

Nothing

Modern design, clean, courteous staff and good location. Decent bar and cafe area for the size of the hotel. The reception staff were very polite and attentive. The option to pre-check in meant that our experience was smooth and easy. Breakfast was nice and simple with enough choice for vegetarians as well. I liked how you could put your breakfast in a box and take it to your room if you preferred to eat there. Seemed to be full on a Saturday night but we always found a seat and table at the cafe bar if we wanted one.

Stayed in November 2022

The beds are quite firm.

A modern hotel that is a good value for the money.

Stayed in October 2022

Right next to Ginza and all department stores. Plenty of restaurants and attractions around. Hotel is new so it's very clean and has a very sleek design and with a good looking cafe and bar. Also have a washing machine. Room is quite small just as Japanese standard but good layout. Close to train stations but none of the trains go to Tokyo station though, you need to walk for 15 minutes to Tokyo station, not ideally for people with lots of luggage.

Stayed in November 2022

There are no negatives to speak of. The hotel was well organised.

It was efficient and easy to use. The staff were very helpful.

Stayed in October 2022

the pillows are a bit too soft

in the heart of the great Tokyo, perfect location, 5-10mins walk to everywhere you want to visit in ginza, nice public bath with high end amenities, well designed rooms, free rental bike, think of the world

Stayed in November 2022

I moved the bed to the wall so my child wouldn't fall over when he slept, and found a slipper underneath. The service of a male staff at check in was also not great. The location was a lot further than expected from the train station from which I came. It is near to Ginza Itchome station but requires transfers which is not convenient.

The room was spacious and the facility was very stylish. The room was generally clean.

Stayed in November 2022