Staff are not friendly

Location

Stayed in March 2025

loved the amenities staff were wonderful and made the stay memorable

Stayed in November 2024

Location was perfect

Very comfortable, quiet and clean

Stayed in October 2024

Breakfast didn't have too many choices, but enough.

Perfect location with great connectivity. Friendly staff with clean room. Wifi was good.

Stayed in January 2025

Nothing!

Loved the hotel and the club lounge experience! The hotel is in a fantastic spot - Shinagawa station connects to everything. Also great restaurants nearby both small noodle bars and bigger restaurants. The station also has an isetan (supermarket) and corner stores (7 eleven, newsday etc)

Stayed in December 2024

Very convenient location at a Shinkansen station and close to Haneda. Great hotel with great views, on good days you can see Mount Fuji.

Stayed in December 2024

Honestly there isn't much to complain about! I'd say the only thing I think they could improve on is if they had a few more in room amenities like other hotels in Japan. But that's such a nitpick cause this was truly an incredible hotel.

Such a luxurious hotel right next to Shinagawa station. The staff were incredibly kind and always willing to help with anything you may need. Being basically in Shinagawa station was so helpful coming from Narita airport and was well connected to the rest of Tokyo. The bathtub was spacious and luxurious and the bed was extremely comfortable. This was probably my favorite hotel we stayed in in Japan and we will definitely be staying again next time we come to Tokyo.

Stayed in November 2024

The room was small a basic double room. Big bed, however, it felt like it was king size. Nice closet but not many drawers for clothes. I would try to get a room that did not face the tracks. I think I would have had to pay more for a different view.

The breakfast is lavish - so many options. Worth the price. Got a late check out which was nice but you need to be a IHG member for that and for free internet. Get a membership number. It had a small but useful gym. The location near Shinagawa station was great - for direct train to Haneda and to the bullet train to Osaka and Hiroshima.

Stayed in December 2024

I recently stayed at The Strings Continental Japan Tokyo, and I had a wonderful experience. The room was beautiful with stunning views, and everything was exceptionally clean. The customer service was top-notch, with friendly staff providing 10/10 service every single day. The atmosphere was warm and welcoming throughout the hotel. I opted for the breakfast buffet, and I’m glad I did – the food was delicious and made for a great start to each day. The only downside was the need to rely on the train system daily, as taxis are expensive, but it’s manageable if you’re prepared. Overall, I had a 10/10 stay and would highly recommend it!

Stayed in October 2024

Breakfast

Location

Stayed in August 2024

We had a wonderful stay at the Intercontinental Strings Hotel in Tokyo this past July. From the moment we arrived, we were treated with incredible warmth and professionalism. The hospitality we received each morning at breakfast was a highlight of our stay—it felt so personal and thoughtful, making our mornings extra special. The rooms were spacious, beautifully maintained, and offered all the comfort we needed for a family stay. We truly appreciated the hotel’s convenient location near Shinagawa Station, which made getting around Tokyo easy and stress-free. Overall, the hotel provided an excellent balance of luxury, comfort, and hospitality, and we would highly recommend it to anyone looking for a memorable stay in Tokyo.

Stayed in July 2024

Air conditioning in public spaces to be stronger. Addional charge for extra bed when room was paid for three persons already.

Breakfast items and all staff were phenomenal an extremely helpful. And location to Shinigawa station was very ideal.

Stayed in August 2024

It was on the expensive end of hotel rooms. It would be amazing if they have actually given us the upgrade for free.

It was right next to Shinagawa station which was convenient for us to get to the airport on our last day. Everything was good and room was comfortable and spacious throughout. Room service was immaculate. We were given the option to upgrade at a cost but we didn't take it as we're only staying for one night.

Stayed in August 2024

I wish I had more time there!

Excellent service, multilingual staff, wonderful!

Stayed in June 2024

Nothing

We really were impressed by Strings. Service was excellent. We celebrated our 60th anniversary there, Bruce (manager) introduced himself and made us feel very welcome and we received special gifts which was a lovely touch.

Stayed in May 2024

Reception area was too small. Lack of hours @ its Chinese Restaurant, which produces wonderful dishes (dinner was not available).

Out of 10 being the highest - The location 10 (3 mintes walk, if that, to Shinagawa Station, a major hub in Tokyo). Breakfast 10 (partly because of the out of the oven, fantastic croissants & fresh made smoothies delivered to the table, daily; Japanese, Chinese, and Continental elements; made to order station with great chefs). Wide open, high ceiling lounge for breakfast 10. Very quiet room 10. Good view 10. Laundry service 10. Ease of checking out 10.

Stayed in May 2024

I'd like to have 2 sets of towels per person. For 2 of us, there were 3... The room was not dirty but something was missing from super clean "feeling." Also, you should have recycle bin. And the quality of greentea bags was poor... we are in JAPAN! And the worst, not enough hooks in the bathroom! We needed a hook or two per person. And we didn't like the day bed sofa. Pls give us 2 chairs for the table, instead. Overall, this stay was very much on the par with Tokyo Westin, but for the price and location, I'd be staying here in the future.

Breakfast buffet was exceptional. Fresh bakery goods, solid Japanese options, fun quality Chinese dishes, good options of juices... and the floor servers were very attentive. And laundry was super well done. Even an old stain on a shirt was removed.

Stayed in May 2024

Easy access from the train station. Great breakfast. Nice clean rooms. Excellent service.

Stayed in April 2024

None

Location. Easy access to train station.

Stayed in April 2024

Breakfast was great. Rooms were large for Tokyo, very comfortable, great bathrooms.

Stayed in February 2024

Location was very convenient for departures/arrivals at Haneda Airport. Very easy access. Rooms very clean and attention was excellent.

Stayed in February 2024

The location is just steps to the metro and rail station. The rooms are very cozy and spacious. The breakfast is amazing and delicious.

Stayed in January 2024

I would have wanted more help from the concierge when we wanted to make reservations or have recommendations. It didn't feel like above and beyond jn my opinion. This didn't detract from our vacation however.

Location to shinagawa train station was great. Easy to get to anywhere in Tokyo. Breakfast was also good. Restaurant staff were extremely nice and helpful. Rooms were clean, spacious and the fitness room was good enough

Stayed in January 2024

None

Inside the station

Stayed in December 2023