Reviews of Hotel Shu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
162-0067 Tokyo-to, Shinjuku-ku, Tomihisa-cho, 16-18, Japan
#1151 of 1,448 hotels in Tokyo
Guests' ChoiceReview Score
Based on 194 hotel reviews
7.3Score breakdown
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Cleanliness
7.8
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Comfort
7.5
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Location
8.1
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Facilities
7.7
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Staff
6.9
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Value for money
7.6
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Free Wifi
9.3
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Reviewed: April 1, 2025
Brad
United Kingdom38 Reviews5 helpful votes6.0“Great location but not a hotel”- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Although this hotel is in a great location for Shinjuku, to advertise as a ‘hotel’ felt misleading as there was never a reception or cleaning. It felt like an Airbnb rental and we were unable to do things such as luggage forwarding and safe storage here.
Stayed in March 2025
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Reviewed: March 30, 2025
Kristyn
Germany14 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Pros: We stayed in room 302. The apartment is relatively modern. Basic supplies are provided. Good temperature control options (heat and air). Shower and toilet separated. Enough space to open a few suitcases. Quiet street. Separate bedroom door. Elevator. Closet to hang some clothes. Decent value but a bit more on the expensive side. Cons: No hand soap in bathroom. Nowhere to put dishes while they dry. Freezer needs be cleaned (full of ice build up making it unusable). You have to take out your own garbage. Building entrance is not locked. No desk staff.
Stayed in March 2025
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Reviewed: March 16, 2025
Esther
Australia39 Reviews3 helpful votes7.0“Great 1 bed apartment with cooking and washing facilities - in a nice neighbourhood”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Fan in bathroom permanently on
Great location quite a big space for Tokyo
Stayed in March 2025
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Reviewed: February 21, 2025
Joanna
Australia8 Reviews2 helpful votes8.0“Good, affordable pick for Shinjuku”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The pillows were very thin and uncomfortable and should be replaced. The additional pillows in the cupboard were in the same state and didn’t help.
Basic but comfortable and clean stay within walking distance of Shinjuku’s main strip and transport. A really great spot and perfect for our 4-night stay exploring Tokyo and the Shinjuku area specifically. Easy check in with keys retrieved from a lockbox and instructions with photos provided before arrival. Be sure to read the handbook under the TV - we realised at checkout we could’ve used a pocket wifi device that was available and had completely missed it.
Stayed in February 2025
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Reviewed: February 19, 2025
Mie
Canada3 Reviews2 helpful votes8.0“Great location if you want a central place to stay without the party goers and neon lights”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Location was ideal. Neighbourhood was quite with a good selection of walkable restaurants in the area. The train station was conveniently close and not a big crazy station but will connect you to any of the big hub stations. We found it was walkable to Kabukicho and Shinjuku Gyoen park and we enjoyed exploring by foot.
Stayed in February 2025
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Reviewed: February 9, 2025
Dakota
Australia3 Reviews8.0“For a first time in Tokyo this was great! Easy to get into, comfy and close to trains and things to do!”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
It wasn’t the cleanest but not horrible by any means.
Great location within walking distance to Shinjuku and some lovely gardens. Quiet place yet so close to everything you need. Plenty of space for two people, a big bag plus a snowboard bag.
Stayed in January 2025
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Reviewed: December 7, 2024
Federico
Italy12 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room inside nice residential building, self check in, room clean and comfortable.
Stayed in December 2024
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Reviewed: October 22, 2024
Derek
United States31 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was lacking outlets and the mini fridge was daisy chained to one of the few wall outlets. Also very little walking space between the end of the bed and the TV frame
Location was convenient, but a bit difficult to find with maps. Shower was spacious and had nice water pressure.
Stayed in August 2024
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Reviewed: October 18, 2024
Samuel
United Kingdom3 Reviews6.0“Nice place but needs better care”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Cleanliness, hairs on the carpet and bed, wiped the floor after spilling water and tissue was black. Air con smelled really badly of dust so we never put it on
Great location, good size rooms and bathrooms, really easy check in and check out
Stayed in October 2024
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Reviewed: September 10, 2024
Dario
Italy3 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
Drier included in washing machine does not work so well. Instructions of Washing machine not so linear. They only have one key even if we were two guests. Not enough toilet paper. There was no hand soap. Reception always empty. It is not an hotel, but more like apartment rental
Good position, nice services such as bathroom and kitchen with all commodities. Instructions in English of the electronic devices
Stayed in September 2024
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Reviewed: August 29, 2024
Simon
United Kingdom37 Reviews3 helpful votes8.0“Excellent base for the Shinjuku area and a great price.”- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Aircon wasn’t great and was leaking and Tv remote missing from one room.
Location, price, cleanliness. Helpfulness of the staff.
Stayed in August 2024
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Reviewed: July 31, 2024
Michel
United Arab Emirates28 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
As we were staying for 6 days, we missed some cleaning
We like the location and the relatively good prices. The staff responded always quickly to our queries through booking messaging.
Stayed in July 2024
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Reviewed: July 30, 2024
Magdalena
Poland22 Reviews2 helpful votes7.0Good- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Slightly too little space for 2 persons
Great location. The room is slightly small for 2 persons.
Stayed in July 2024
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Reviewed: July 10, 2024
Nicholas
Australia8 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 2 nights
No staff on-site to help with any problems
Washing Machine in room was nice
Stayed in July 2024
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Reviewed: June 4, 2024
Ruta
Germany6 Reviews3 helpful votes8.0“All in all simple stay :)”- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Storage for the luggage and I would have preferred it, to understand that they won’t have any personal at the stay.
The area
Stayed in May 2024
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Reviewed: April 26, 2024
Konstantinos
Netherlands1 review2 helpful votes8.0Very Good- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing serious but consider throwing an extra pillow per person 😊
Great location. Very clean and organized.
Stayed in April 2024
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Reviewed: April 25, 2024
Eoin
United Kingdom5 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Not quite as close to some of the sites, so some walking required.
The suite was clean and had everything required. Though, it was more on the basic side, this served well.
Stayed in April 2024
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Reviewed: February 28, 2024
Briannah
Australia13 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Did not see any staff, room would be more suited to a single traveller if they had luggage or a couple with no big luggage.
Quiet location.
Stayed in February 2024
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Reviewed: February 24, 2024
Jason
Australia11 Reviews1 helpful vote7.0Good- • Leisure trip
- • Group
- • Deluxe Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
No front desk staff. Only 1 pillow on each bed which was uncomfortable.
Good location. Near supermarket.
Stayed in February 2024
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Reviewed: February 22, 2024
Kyle
United States1 review6.0“Overall solid stay.”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
It was an apartment style hotel with no staff and a key in a lockbox/mailbox. The room was perfectly fine and comfortable with a booklet in English, which is the only language I speak, explaining all the Japanese things on the thermostat/bidet/washer etc. It had a full suite of stuff I could use, more than an average hotel. Convenient location to where I was going, quiet area.
Stayed in February 2024
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Reviewed: February 14, 2024
Steven
United States7 Reviews1 helpful vote8.0Very Good- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Central Owners very helpfully and accommodating
Stayed in February 2024
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Reviewed: January 30, 2024
Jason
Australia2 Reviews2 helpful votes8.0“Excellent location and clean.”- • Leisure trip
- • Group
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
We didn’t see any staff the whole time so we couldn’t ask them any questions about anything.
The location was excellent just off the main road so it was very close but still quite.
Stayed in January 2024
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Reviewed: January 28, 2024
Shien
Australia4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Some part of the room was dusty.
Area is near to everything you want Quiet and safe area.
Stayed in January 2024
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Reviewed: December 12, 2023
Matthew
Australia7 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
the staff responded very quickly on the app and always helped. rooms look better than they do in the pictures, quite spacious apartment style room with everything you need
Stayed in December 2023
