We went to the pool in the hotel/ Nikki beach. We went very late when quite empty and said to the lady we were only staying around 1 hour as we have dinner reservations at 7.15. She said we have to sit at the back around the corner unless we pay for the whole day around the pool and open a bottle. We said that we cannot drink a bottle as we have dinner soon. I feel that we paid a high price for a room and cannot sit around the pool whilst so empty. When I mentioned to another guy who served me a drink he said they can change the price or terms of the beds sitting round the pool. I feel this is ridiculous especially when we said we only have 1 hour and we can come back tomorrow to drink a bottle. I feel they try to push us to open the bottle when actually we can decide that on our own. So when we mention this to the hotel we waited for a manger for a long time and in the end gave up. Secondly we went to go to the beach and the lady at the desk said there was no car and we would have to walk. Understand there was no car however she never mentioned about the name of the part of the beach was not Fairmont and therefore looking round for a long time. We had no information. Actually at the desk another lad said there was a car- so was not actually sure who was correct. Also this was my first time that was being charged 10 euro for ice. We travel around the world at many hotels and this is my first time.

Good location, nice view

Stayed in August 2024

Room service is terrible. I ordered food and they didn’t bring it.

Location, center

Stayed in August 2024

Staff was rude, ignoring us, ordered room service which was never delivered, problems with the room. Hotel needs major upgrade.

Location

Stayed in August 2024

Overcrowded, not enough seating, service in restaurant not great, pool seating poor and felt unwanted

Location, restaurants

Stayed in July 2024

The rooftop pool at the hotel was consistently busy, with loungers and shade often being unavailable even for those with reservations. The temperature of the pool was akin to a warm bath, which may not suit all guests. Additionally, the availability of poolside loungers for a group of three was limited, with requests for an extra lounger often being denied. The breakfast staff and offerings were commendable, though there was some disappointment regarding the pre-packaged pancakes rather than made-to-order ones. In comparison to similar hotels, this may be considered a shortfall. The most significant issue faced during the stay was the broken or inefficient air conditioning in the room, which was reported multiple times without a satisfactory resolution. Despite assurances of repair, the temperature did not significantly improve, leading to discomfort during the stay. Ultimately, the hotel's environmental policy limited the ability to adjust the room temperature below 22 degrees Celsius, which was incongruous with the guest's experience. This may be a deterrent for future stays at the property.

The valet parking attendants and porter staff at the hotel were exceptional and truly exemplified professionalism and hospitality. Their assistance in re-packing our vehicle, despite a larger load than when we arrived, was invaluable and greatly appreciated. Their dedication to providing excellent service is a true asset to the hotel.

Stayed in July 2024

Air conditioning did not work properly . Water bottles not replenished daily . Asked for more which took 24 hours to arrive. Asked for extra clothing hangers. .they arrived on our last night ! . Breakfast area has been reconfigured & does not work as well as before . Staff at breakfast don’t serve quick enough. Hot drinks & any type of egg seems to take ages to be served . Like they forget about your order

Location

Stayed in July 2024

We waited 2 hours to do the check in. There were a lot of people and they couldn’t manage the situation.

Stayed in August 2024

Staff aimability Swimming pool close on 15/08 ( so means during our stay) Requested us to pay 180 euros + 1 bottle .... ~ 250 / 300 euros if we wanted to have access to 2nd swimming pool on that day ... that is crazy when you are an hotel customer. Only 2 elevators working, ... Finally a very bad experiences during our stay.

Good location ...

Stayed in August 2024

Chaos at the front entrance. Lack of air conditioning in communal areas. Very dirty toilets in communal areas. Only two lifts working so there was a constant wait. Needed air conditioning on the seventh floor.

Air conditioning in the room, except when it broke in the middle of the night.

Stayed in August 2024

Service was slow and sporadic, lifts were not always working so big line ups and long waits. Overall not the service level I would expect from a 5 star at this price point. Shame on you Fairmont!

Room size and cleanliness were first rate, great location

Stayed in August 2024

Extremely bad smell (mixed smell of mould with cooked food!) on the corridor of the 6th floor which made me feel disgusted.

The location which was super central and easily accessible.

Stayed in August 2024

It’s old and tired and somewhat outdated

Location of the property is very handy and central

Stayed in August 2024

Bad check in, took half an hour. Bad carpet smell over the entire hotel. Pools were absolutely overrun by children and adults. The amount paid for two hotel rooms; and then you don't get access to both pools? Have to pay AGAIN to use the second pool, which was full so couldn't do anyway. Entirely not sure why this establishment is so popular. Arrived at 5pm and was told our 2nd room wasn't ready, even tho check-in is 3pm. Very disappointed with this experience.

Great location

Stayed in August 2024

Totally overpriced, carpet floor and just a very average looking room. Also very noisy guests and you can hear noises very easily.

Amazing location, very charming lobby bar and clean room. Great access to Nikki beach.

Stayed in July 2024

Didn’t like the rude waitress at The Fairmonts Nikki beach rooftop pool…

Excellent location, very close to Cafe De Paris

Stayed in August 2024

Room 4212 and 4211 had an unpleasant smell I believe from the sewage.

Stayed in July 2024

I had a really bad experience with the hotel the valet man scratched my car please make sure to checked your care and also take a video before you give them the car

Stayed in July 2024

very crowded pool & restaurants. they charge you to sit at the pool

location is good

Stayed in July 2024

Service of the hotel restaurants is very bad, whereas Hotel personal is very friendly. Breakfast was ok, but expected more. Room on the first floor was very noisy, as the Lobby and other public areas are directly above it (on the second floor).

Nice rooms and view.

Stayed in July 2024

The rooms are old despite well cleaned, the furniture is old

The gym is very good

Stayed in July 2024

My hairpin view room had no view as it was blocked by the roof canopy over the car park.

Location and facilities

Stayed in June 2024

Locations

Stayed in July 2024

I arrived hotel 3 am and my room wasn’t ready, mini bar had left over food and open jar konserv fish , it was disgusting and change our room, same problem was in new room

Not good

Stayed in July 2024

I didn’t like the loud music I heard from the outside I guess budha bar, it was very difficult to be able to fall asleep since the balcony was on that side.

I loved the breakfast and the rooftop terrace.

Stayed in July 2024

Breakfast

Very good beds

Stayed in July 2024