Not very understanding about situation. Didn’t respond to messages four days before we were due to stay there. Was honest and communicated days before to confirm Covid positive. No response. Two other hotels were so helpful, understanding and refunded money straight away even though policy was not to as in no refund. Novotel a big chain unlike the other two and didn’t respond at all. The day after we were supposed to stay there they sent a message sorry you couldn’t make it no refund and ho through insurance! Very poor . Would I as a business traveller use there chain of hotels again of course not will advise my colleagues the same.

Nothing

Stayed in July 2023

The dinner to be more diverse

Location, view, cleanliness, stuff , swimming pool, service

Stayed in July 2023

I asked for a small jug of milk for my room and was denied. Would have liked salads on the evening menu. The options aren’t that healthy. Proper tea bags and tea pits for breakfast would be better.

Clean, comfortable

Stayed in July 2023

Strange smell in reception areas Two single beds pushed together when I booked a double Broken light in room flickered the whole time

Staff were friendly

Stayed in July 2023

No immediate wheelchair access to outdoor swimming pool. Staff offered to find a solution but meant covering the foot bath at the entrance to allow me to wheel over.

Location

Stayed in July 2023

Nothing

Staff and cleanliness

Stayed in July 2023

My friend had experienced an allergic reaction to nuts over dinner as thus we had not eaten. When we asked for food as we had not eaten as a result, they could produce nothing but a bag of nuts as a snack.

The staff were kind and helpful but the facilities were terrible.

Stayed in July 2023

Central location with bus & train very close Very clean , great staff , lovely food

Stayed in July 2023

Nothing

The location, the staff, the rooms, the bar etc

Stayed in July 2023

N/a

The room, beds very comfortable, shower brilliant. Staff amazing. Atmosphere wonderful

Stayed in June 2023

Not really a gym just some cardio machines and a cable machine but it is a hotel I suppose My room was on the 1st floor at the front. Windows weren’t well insulated so was woken up by loud expensive cars racing past

Early check in when I arrived before 3pm Friendly staff location near the station Breakfast buffet good choices

Stayed in June 2023

Aircondition was so bad, we change rom but its was still bad.

Pool was good

Stayed in June 2023

Nothing,everything was fine

Exceptionally clean room, nice comfortable bed, decent bathroom, very centrally located and very helpful English speaking front desk staff

Stayed in June 2023

Ridiculously over priced! I chose a superior room which cost over €450 with breakfast for one night. I was shocked at how basic the room was. I promise you they are on a level with IBIS quality. Nothing against IBIS because they are great value hotels. There was not even “complementary” water in the room so had to buy from the bar @ €7.50 I’ve stayed previously a long time ago (10 yrs) and it was much cheaper then and my room was great. Will definitely not be returning.

Good location

Stayed in June 2023

The person at the check in desk was extremely helpful and kind to us, it really added quality to our stay.

Stayed in June 2023

no air, no space, outlets broken, vent’s broken, parking isnt worth it. beds very uncomfortable. far too expensive for the quality

location to most venues was good nice staff

Stayed in June 2023

nothing

staff was very accommodating and pleasant in fact one person in particular was Mielleen at reception who helped us check in….. extremely helpful and pleasant

Stayed in June 2023

The pool attendant was a bit average!

Loved it. Great location, look and feel. Quality staff and service.

Stayed in June 2023

Very big and clean room, helpfull and friendly staff, nice swimming pool, easy to use garage, perfect location

Stayed in June 2023

Horrible smell in reception Felt very budget / cheap / student quality - would recommend paying extra and staying at Hermitage / Hotel de Paris (incomparable) Would not return

Location

Stayed in June 2023

Very nice view from room 1121

Stayed in June 2023

TV channels do not have many English selections. Breakfast is limited and same everyday, some variety could be great as guests typically stay for a few days at least.

Great location very close to the station and the Casino. wonderful staff who were always willing to help with a smile!

Stayed in May 2023

I loved the decor and the vibe. The staff was nice and helpful when needed. The hotel is also really close to a lit of great eateries and shopping.

Stayed in April 2023

nothing

Stayed in May 2023

Outdoor pool wasn’t heated so didn’t even attempt to go in!

The location was great, only a few minutes from casino square. Monaco is on a hill so walking up hill can not be avoided as with this property. The room was well sound proofed and the breakfast was good. very good value for money

Stayed in April 2023