Nice beach, food only average, bathroom demands refurbishment, staff nice, only few Americans there (+), good location, many stairs

Stayed in April 2025

Nice cost x benefits! Things to improve. Drinks was really like juice, some maintenance of rooms. Positive: view of beach, food.

Stayed in April 2025

Like mention in my previous question, the bugs we saw otherwise excellent

Very clean but unfortunately there was a bug in our room and saw one in the buffet restuarant. Love the entertainment crew, Victor, Giovani and Yahir. Loved their dance classes. Also Antonio one of the bartenders was really nice with his smile and getting our drinks. He was the only one that was very nice.

Stayed in March 2025

The food & drinks were very average to the point where we went out to get meals elsewhere even though we paid for all inclusive

Location was great

Stayed in February 2025

Food provided was not as good as I expect. Italian restaurant food was horrible.

wonderful beach.

Stayed in January 2025

The mixed drinks were TRASH!! There’s only so many shots and wine I could drink. But, I’m assuming all of the all the all inclusive hotels in Cancun had bad drinks, so this is still the best hotel. Also, the specialty restaurants options were all trash. The Mexican food was the only edible option for dinner. Otherwise just stick to the buffet.

Customer service was A1! Really made our stay that much more enjoyable. I really wish the shows and entertainment was better advertised, I feel like we missed out so n a bunch of things happening during our 2 week stay.

Stayed in October 2024

The buffet went down in quality this year and last year, because of this we won't be returning next year.

This is our 3rd year at this property. Beach and view and location are amazing. The staff is very pleasant. Gabriela taking care of the children club was especially amazing.

Stayed in December 2024

but allowing check in to room before 3 makes the job easy for tourists. So that they can plan other things.

everything was good.

Stayed in December 2024

Elevators. Only 1 working for 4 days and on last dat that one was also not working. We were lucky ones on 2nd floor.

Food was outstanding. Right size hotel. Pass on the Italian not good.

Stayed in October 2024

The concierge Daniela told us to expect a welcome gift in our suite, but it never came. We asked her about it, and still, she didn't do anything about it. The whole property needs a renovation here and there. The food at the buffets was alright, but a little repetitive. The drinks were watery. No umbrellas on the beach.

We booked Suite Ocean Front Premium Level. I liked the size of the suite, a decent bedroom and a huge living room with a balcony. The views are amazing, watched the sunrise a few times. With this premium room, we got an access to an exclusive air-conditioned lounge with international drinks, espresso machine, and appetizers, which was super nice. Also, we got check-in separately at this place, with a concierge. The food at the buffets was good. From the three alacart restaurants, we liked the food at the Mexican one the most. The servers were excellent everywhere. The drinks were fine. The beach was clean, the pools were alright. Plenty of chairs everywhere, but no umbrellas at the beach, just palms shade. We loved Michael Jackson show at the theater and the Circus. The staff was super friendly all the time. I tried the relaxing massage and I loved it.

Stayed in October 2024

Food... same dishes offered multiple times

Beach, pools, staff, english was spoken and understood, bar and bartender was awesome

Stayed in October 2024

Our door handle broke off when we just arrived, the good is that it was fixed pretty fast by the technician Also pillows were not comfortable because of the size

Nice location, good buffet, swimming pools are clean and one of them has a pool bar. Also sea look was great and inspiring!

Stayed in September 2024

Mould

The beach access, the bars 👌🏾😌

Stayed in September 2024

Food gets boring after a while. Not many options

Service was super nice

Stayed in September 2024

The only disappointment was the food, needs some help. Food at Italian restaurant was awful. Food in buffet was better. Stick to the more basic foods. Good salads and fruit, simple baked Chicken, etc are good

Friendly, helpful staff Great location, great beach Clean and well maintained Fun Michael Jackson show

Stayed in September 2024

The Italian restaurant "Trattoria" is kinda "meh". I can accept that there is actually nothing Italian about the food, but the overseer of the restaurant does always a poor job of letting people in. Lines were forming every evening, although people had to book this at an exact time, so, there shouldn't be any lines at all. The "Trattoria" staff was so slow, that the last evening we decided not to even go there, because there were many people before us (although we had a reservation). As I mentioned we stayed nine days, but, to be fair, after a week food gets a bit boring. So, if somebody is looking for a place to stay more than a week, probably an option with more restaurants is for You.

First, I have to admit this is the very first "all-inclusive" I've stayed in, so my expectations were probably down to earth. That said, for me the nine days I stayed there were absolutely amazing. There are so many things to do every day, and as we went also to excursions and a water park, we actually didn't even manage to see every show and didn't manage to do every activity. As a huge Michael Jackson fan - I loved the show, and the Argentian MJ did a fine job. Private check-in and staff were always helpful and friendly. The room had a view of the Caribbean Sea - it was absolutely amazing. I suggest taking a room with a balcony to be able to dry the swimsuit in the sun for the next day. I loved that the all-inclusive people had this special room where one could get snacks and beverages at all times. hotel has shops where You can buy souvenirs or swimwear if needed. There's also an ATM, pharmacy and possibility to book some excursions with a travel agency.

Stayed in August 2024

The food was good but the menu was repetitive.

The cleanliness and their staff Miguel Angel and Alberto the crew from entertainment were excellent. Also their theater entertainment was excellent

Stayed in June 2024

I think the "all inclusive means eat and drink to excess cause we've paid for it" type of folk need to adjust their expectations and also behavior, the place was great until a few days before end of my stay and a large group of US guests arrived with attitude, noise. Rudness and, like I mentioned, a type of arrogance that can come with a" but we've paid for it" But this is no reflection on the staff or hotel.

Very clean I did not see one single cockroach, ant or any insect in my room or surrounding communal areas. My room was perfect for me and I felt very safe in the hotel as a single female traveler, I was there dental treatment alone for 10 days so safety -while sometimes under heavy painkillers was very important to me. While I didn't drink any alcohol on my trip from what I saw they had a good selection. Soft drinks and lots of fresh juices available in the snack bar and restaurant at all 3 meal times, ice cream, and plenty of choice. No issues with getting a pool lounger, Had a great little pharmacy inside the hotel and both pharmacists I met were Fantastic at advice on medication.

Stayed in June 2024

No airconditoner in a few restaurants n cafeteria. So hot outside n hard to breathe inside the restaurants.

Good location n good staffs.

Stayed in May 2024

They lied to us to get us to sit in a time share sales meeting by saying it was a welcome breakfast where we would learn about the resorts different events for the week.

Resort was nice. It seemed like it was more for locals though as there was less security than other resorts, we still felt safe while we were there though

Stayed in May 2024

Price..Especially if I get my Proce Match Guarantee Funds back. Friendly staff

Stayed in May 2024

Too many stairs. Needs some updates and maintenance. Had a power outage and nothing said or tried to help guests. Restaurants hard to gain reservations in and lots of inconsistency in things told to us

Wait staff usually nice.

Stayed in May 2024

It was all good

It was good, many bars and pools by the ocean. The staff was amazing. Special thanks to Michelle and from the reception to bars, restaurants, entertainment, cleaning all was so good thanks for this amazing experience.

Stayed in April 2024

No electricity, water and wifi

Food, Confort

Stayed in March 2024