A bit far from the main area where most the restaurants are. The personnel was very kind and cordial but not very efficient. They gave us the wrong closing time to visit the ruins which was a bummer. The spa prices were very steep

On a beautiful beach with cushy daybeds. Big and comfortable room. Loved the outdoors shower. Good food and nice design. We went during the week and it was quiet and relaxing.

Stayed in March 2025

Shower was not protected too much from neighbors

Great Jungle feeling on the beach Fine big room with plunge pool

Stayed in February 2025

not much.

Breakfast was awesome, the beach sofas were great and well kept.

Stayed in December 2024

Overall it was nice. The ambience was amazing. However at the end upon checking out at the reception, they almost charged us of consuming multiple beverages from the fridge in our previous room ( we switched rooms). We never took anything from the fridge during our entire stay. It’s either the cleaning people consumed the beverages or they just sneakily put it in your tab just to see if you noticed the charged. Luckily we checked the bill. If we didn’t they would’ve charged us for something we never took. So check the bill always.

Overall it was nice. The ambience was amazing. However at the end upon checking out at the reception, they almost charged us of consuming multiple beverages from the fridge in our previous room ( we switched rooms). We never took anything from the fridge during our entire stay. It’s either the cleaning people consumed the beverages or they just sneakily put it in your tab just to see if you noticed the charged. Luckily we checked the bill. If we didn’t they would’ve charged us for something we never took. So check the bill always.

Stayed in April 2024

My jungle suite didn't have a balcony as it was highlighted when booked. Pools at the beach club should have a water heater so guests may enjoy them. They were always empty because the water was too cold.

Beautiful place, great staff, excellent service... special mentions to Raquel, our concierge, who went above and beyond to make our stay perfect and Ivan at the beach club was awesome!

Stayed in March 2024

Booked a private rooftop pool suite only to find we were overlooking (and hearing noisy) construction directly next to us - understand this type of thing is unavoidable but disappointing nonetheless It's quite expensive and while the suites can easily accommodate 3-4 people they charge extra for any occupants beyond 2

Aesthetic was incredible Location was perfect. Very close to shops and low key food spots, 4 min drive to more nightlife scene Staff was incredibly attentive Beach setting was perfect Food om property was some of the best we had

Stayed in February 2024

Beautiful property and comfortable, uniquely designed rooms. The restaurant had great food and a nice beach club.

Stayed in July 2023

Room lights too dark. Room constantly full of sand. That system with the bowl outside of the door doesn’t work. Lobby & front restaurant really dated. Which left us with one restaurant. Some strategic planting would really make outdoor showers private. Pools outside rooms dangerous to enter, freezing cold water, not private. Certain pool types (rimless) flow over the wall into areas where the water just sits and attracts a million mosquitoes. Which then make it into the room. Need to get that water moving or use smoke bombs. Sargrasso was obviously a problem

The Closeness to the beach. The service at the beach restaurant and on the beach. The food was great. Music also great.

Stayed in June 2023

Since the weather is so hot and humid there suppose to be a refrigirator in the room bu there wasnt

İt was so relax and bohemian. Pool in our room was clean so the room

Stayed in June 2023

No coffee machine or water heater in room

Rooms, hotel setting and beach all great

Stayed in April 2023

nothing not to like

beautiful property

Stayed in May 2023

Too many non-guests.. which sometimes took facilities - that we paying guests are paying for.

Rooms, gardens, restaurants and staff

Stayed in February 2023

no one has proper information who is going to perform that day. beautiful events but you can catch only by chance

beautiful beach

Stayed in February 2023

i been in a suite arena and was a lot of noise from the people from the room above us while the walk on the room…

is a verry beautiful hotel. the staff are very friendly. they are ready to help you with everthing in any moment.

Stayed in January 2023

They wanted to charge me to open my own bottle of tequila that I brought to the beach because they consider it a “restaurant”. Honestly insulting that I am spending $1500 a day and I can’t enjoy a special tequila on the beach of my hotel. Killed the vibe.

Stayed in March 2025

Jaw dropingly beautiful. Such a special place. Would defo go back and tell anyone to stay there!

Stayed in February 2025

Service Rooms were moldy and uncomfortable Food not as good as before No management Run down property

Location Ocean and beach

Stayed in December 2024

The service besides Roger The food had gone down in quality The beds were hard The rooms were dark and very moldy

The ocean Location

Stayed in December 2024

the only way it could have been better is if you never let me leave I could have lived at the Be Tulum for the rest of my life

I loved everything and I know this might sound weird but not having a tv, stereo or a clock in the rooms made everything better no news to be stressed about just a very calming feeling and solitude and no kids THE BEST VACATION EVER

Stayed in August 2024

Did not know how to turn off plunge pool at night

Everything, staff, food, room, beach

Stayed in February 2024

The room. Big but not confortable the bathroom not enough light and terrible smell.

Amazing location and great stuff.

Stayed in December 2023

Sheets were not changed at all full 5 days they started to smell The animal raccoon on top of the roof in the bedroom walking very uncomfortable felling though it would end up in the room

Beach and breakfast

Stayed in December 2023

breakfast was really good, except it is included but they want you to pay the waitresses every day and wont let you go if not

Stayed in October 2023

The lights in the room

The breakfast is delicious

Stayed in September 2023