Reviews of Itza Hotel Akumal
Calle Xaac esquina con Punta Brava Manzana 2 lote 12 s/n, Akumal, 77776 Akumal, Mexico
#6 of 67 hotels in Akumal
Guests' ChoiceReview Score
Based on 164 hotel reviews
9.0Score breakdown
-
Cleanliness
9.3
-
Comfort
9.2
-
Location
8.8
-
Facilities
9.1
-
Staff
9.6
-
Value for money
9.2
-
Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 22, 2023
Audree
Canada10 Reviews1 helpful vote9.0“Great place ! We highly recommand”- • Leisure trip
- • Couple
- • Bed in 8-Bed Mixed Dormitory Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing. We love that place
The hotel have a good location ,the staff is super friendly and helpfull, great view on the terrasse on the top with the pool, the breakfast was the best we had included with the rent of all our trip. The bed was Sooo confy, everything was clean. Honnestly the best price vs quality hotel we had in a month of travel.
Stayed in March 2023
-
Reviewed: March 20, 2023
Margo
Belgium10 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Bed in 8-Bed Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
The pool, the kitchen, the staff and free breakfast was good as well. Would come here again
Stayed in March 2023
-
Reviewed: March 18, 2023
Irena
United States22 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I liked everything. All people were nice and helpful..
Stayed in March 2023
-
Reviewed: March 4, 2023
Mariposa
United States11 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bathrooms need some signage to remind newcomers to MX not to throw tissue paper in the toilet. Similarly, signage about “dorm rules,” like no loud conversations in the dorm, would be helpful. Tissue paper and waste baskets need to be refreshed more regularly throughout the day.
The staff and amenities were terrific! They kindly allowed me to store my bags and use the facilities until well after checkout since my transfer was later in the day. This is a very relaxed hotel / hostel, with only one dorm room. Some of the staff are dive masters and will take you on dives. All the staff have info about local attractions if you ask, but did not plan any activities or host a social environment within the property. The rooftop breakfast was delightful as were the people serving it!
Stayed in March 2023
-
Reviewed: March 4, 2023
Felix
Germany6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Our favourite accomodation during our trip of the peninsula! Everything is new and very clean, bed very comfortable.. Location is great. You can walk to the beach and beach clubs, or you can take one of the many taxis/tuk-tuks. Breakfast on the rooftop was nice. They even organised a vegan breakfast for us. Best value for money we've booked on our trip. We had a great time (:
Stayed in February 2023
-
Reviewed: March 1, 2023
Chloe
United Kingdom1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 4 nights
- • Submitted from a mobile device
The staff were really helpful and understanding even when I could not make my first night! Super clean, safe and a lovely hostel. One of the best places I have stayed in Mexico!
Stayed in February 2023
-
Reviewed: February 23, 2023
Kristin92
Austria39 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
equipment a bit old, rather noisy area overall
nice staff, kitchen space for everyone, free drinking water and a fridge which could be used by everyone rooftop pool with a niew view and open breakfast terrace about 10 minutes to the beach crossing the street via overground passing good restaurants nearby
Stayed in February 2023
-
Reviewed: February 16, 2023
Mary
Canada8 Reviews1 helpful vote8.0“Very happy for the one night”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Owner very accommodating and friendly.
Stayed in February 2023
-
Reviewed: February 8, 2023
Samuel
Switzerland8 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very nice place! Everything is tiptop! Super breakfast, nice staff.. and i can also recomend diving with them, thanks a lot!
Stayed in February 2023
-
Reviewed: February 3, 2023
Alice
United Kingdom4 Reviews10“Best hostel room ever!”- • Leisure trip
- • Couple
- • Bed in 8-Bed Mixed Dormitory Room
- • Stayed 1 night
- • Submitted from a mobile device
don’t think there was anything
probably one of the nicest hostel rooms I’ve ever stayed in! Very clean, attentive staff, great location and very cheap!
Stayed in January 2023
-
Reviewed: January 30, 2023
Sofia
Germany16 Reviews1 helpful vote10“Comfy and friendly!”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
I really liked my stay there.
It was a comfy room. With warm water and friendly staff.
Stayed in January 2023
-
Reviewed: January 28, 2023
Ali
United Kingdom16 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
the staff were really nice and the accommodation was very clean and well looked after.
Stayed in January 2023
-
Reviewed: January 23, 2023
Alicia
Switzerland1 review9.0Wonderful- • Leisure trip
- • Group
- • Single Bed in Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
This hostel was really good and the people working there really nice ! The breakfast on the rooftop was simple but delicious. The dorm for 10 was more than okay even if the beds are really closed. It’s a quiet and good located hostel that I highly recommend ! Akumal is one of the best place for snorkeling. We saw turtles and stingray.
Stayed in January 2023
-
Reviewed: January 19, 2023
Jason
United Kingdom11 Reviews10“staff were fantastic and super helpful at all times”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
outside noise from dogs etc made it a little noisy in the night, but I’m splitting hairs
great kitchen set up - super clean and airy. Bed was super comfy and room was well lit
Stayed in January 2023
-
Reviewed: January 12, 2023
Kim
Germany49 Reviews8 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 3 nights
Amazing hostal in the pueblo of Akumal. The best thing is the pool on the rooftop and the delicious breakfast. Rooms have big lockers, enough space and comfortable beds. Bathrooms are always clean. About 15min walk to the beach make it a great place to stay. Some small restaurants and cafes are close by. Friendly staff and they have a diving school included which makes it easy to organize dives.
Stayed in January 2023
-
Reviewed: January 9, 2023
Pierre
Austria78 Reviews3 helpful votes9.0“Great hotel with great personnel”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
It would be better if the breakfast was a buffet with a bit more of choices (e.g. eggs).
The pool on the roof, the cleanliness, but above everything the personal was great especially the young french lady working at the reception who was extremely welcoming and helpful during the entire duration of our stay.
Stayed in January 2023
-
Reviewed: January 5, 2023
Frédéric
France40 Reviews4 helpful votes8.0“Good option for a short stop”- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Cleanliness, Room well equipped, Brand new furnitures
Stayed in December 2022
-
Reviewed: December 30, 2022
Velvet
Switzerland83 Reviews11 helpful votes10“Perfect place, no frills, super-kind staff”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Actually nothing.
Clean, new facility. Great location, walking distance from the sea and the natural park where you can swim with sea turtles. Most amazing staff. Small local restaurants and shops all around. Full marks!!
Stayed in December 2022
-
Reviewed: December 30, 2022
Peter
Germany14 Reviews2 helpful votes8.0“We would stay again!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was no room service in 3 days. This could be better. But we enjoyed our stay and would stay there again.
The room was clean and air conditioning as well as wifi worked well. Really nice roof top terrace. Breakfast is small but it was ok to start the day with fresh fruits and toast. The staff was very nice. The beach can be reached within a 10 min walk. It is not that near but it was absolutely fine for us as the price-performance ratio is very good compared to the other hotels that have direct access to the beach. We extended our stay for 1 night and this was no problem. But we have been there during off season. The hotel owns a diving school that is really good. The dive masters are well experienced and provide good consultancy and service. The equipment is very good and well maintained.
Stayed in November 2022
-
Reviewed: December 28, 2022
Little-j
Netherlands57 Reviews26 helpful votes9.0“Amazing and comfortable”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
As for Akumal this is the best spot in my opinion
The rooftop breakfast is very wel proportioned, Also the hotel has many different type of roomoptions for different style guests and the combination makes a very frendly vibe during the meals
Stayed in December 2022
-
Reviewed: December 27, 2022
Hayk
Mexico2 Reviews9.0“Very nicr hotel in a little town of Akumal with very nice workers.”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Locals around the hotel were too noisy, but you cant do anything about it.
Very clean area and good wifi.
Stayed in December 2022
-
Reviewed: December 5, 2022
Vincent
Belgium9 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 1 night
- • Submitted from a mobile device
Pff maybe the nightshift-person could have been more friendly asking to go down from the roof? I had no idea, or forgot, there was a curfew for being there and she wasn't to friendly about it. I was alone and superquiet so a bit lame.
The staff is super-friendly! Clean, fully equiped, nice everything.
Stayed in November 2022
-
Reviewed: November 10, 2022
Grant
United States1 review10“I loved it, I would stay again”- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 1 night
- • Submitted from a mobile device
Shower lip would reduce wetness in the bathroom.
Breakfast was great, location is great, facilities were great, staff was great.
Stayed in November 2022
-
Reviewed: November 8, 2022
Wilson
United Kingdom2 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Bed in 8-Bed Mixed Dormitory Room
- • Stayed 3 nights
- • Submitted from a mobile device
Brand new hostel/hotel in Akumal. Staff were lovely, beds were very comfy, kitchen facilities were great. There is a dive shop within the hotel as well. Only a 5 minute TukTuk drive from the beach !
Stayed in October 2022
-
Reviewed: November 1, 2022
Lieven
Belgium9 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Single Bed in Mixed Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
Friendly staff and good breakfast.
Stayed in October 2022
