Lovely, helpful staff.

Stayed in April 2025

Perfect, centrally located and yet quiet. The entire staff was really nice and helpful. Would love to come back

Stayed in February 2025

I sure wish they had an elevator as I get older and find it harder to go up and down the stairs! But the stairs are all Mexican tile and there are handrails, so it's a pretty climb! Other than the stairs, NO complaints at all.

Hotel Lunata is an awesome retreat in the bustling 5th Avenue area of Playa del Carmen. We continue to return and stay here because of the wonderful staff and the colorful and relaxing Mexican rooms. Michel, Niki, Ivan and Carlos (who wheeled our luggage to the bus station) are so friendly! The location is great and near our favorite restaurants. Because we come from the airport by bus (a great deal!) it's a short walk to the hotel. The staff is amazing and so helpful with luggage and questions in general. Love this place!

Stayed in February 2025

The breakfast patio was ideal place to meet and socialize with other guests.

Stayed in January 2025

The breakfast is mid which isn’t an issue because there are restaurants everywhere and many open for breakfast. However, they should provide real butter instead of that awful margarine.

The property is on the 5th avenue not far from the ADO bus station. Even though it’s on the 5th you can barely hear the noise on the street at night once you close the windows. The staff were extremely attentive and friendly. We booked 2 rooms and one of the rooms was facing the garden which is super quiet. You will forget that you’re on the 5th Ave when you are in the garden. It’s quite secluded. The bathroom looks better in person.

Stayed in February 2025

The noise around the property

Everything was exceptional, if you don't mind the loud music and noise from the busy 5th avenue then this is the perfect spot.

Stayed in February 2025

Could use a coffee maker in the room

Location

Stayed in February 2025

Nothing other than what I already mentioned!

Loved it here. Spacious rooms, beds were so comfy and it's close to shopping, the beach and the ferries to Cozumel. I initially stayed in a room facing 5th avenue which I later realized was a bad idea because Im not a great sleeper and need quiet. Luckily the staff of Hotel Lunata had a cancellation and was able to move me to a garden-facing room which was so much quieter and I slept great. If they hadn't had a garden room available, they were willing to refund me if I wanted to move to another hotel which I appreciate. I'd stay here again, but only in a garden facing room . The rooms and the hotel truly are lovely, it's a very nice place to stay!

Stayed in January 2025

There is no elevator unfortunately.

From the moment I arrived Michelle and the staff was absolutely amazing!

Stayed in January 2025

This is my second time at Hotel Lunata. I love the location & the staff. Even though it’s on 5th ave. If you stay in the garden rooms it’s very peaceful.

Stayed in November 2024

Honestly, nothing was bad about this place.

Hotel Lunata Our arrival in Cancun began with a different hotel that was truly disheartening; it was just too bad to commit to staying in. We went on Booking, and saw Hotel Lunata as an happy option, and decided to book it. We walked down 5th, found the hotel, and were greeted by a lovely entryway, and courtyard. We stepped up to reception, and were welcomed by Michelle, who is the absolute best representative a hotel could ever ask for. We were sweaty, hot, and were frazzled from the frustration of our other (disgusting) reserved hotel. She met us with charm, understanding, and calm. We explained what had happened, and asked if we could see the room, as we were now leery of all rooms in Cancun -LOL. We were pretty sure we were going to like it, as the courtyard to the hotel is wonderful. Well, we were NOT disappointed! The entire place has an old-world charm to it without being "old." Traditional settings, with comfort and ease at its heart. We booked the two-double-bed room called "Europa" (all the rooms in the hotel had names like this. "Bianca" or "Ophelia" as an example), and it was decorated in hacienda-style, but with modern comfort in mind. The air con was superb, as was the WiFi. It was also clean as can be. Our room was on the courtyard side, which was perfect, as you could walk in from the 5th avenue hustle and bustle (PLENTY of hustle), and not hear a thing. The double-sliders on the lovely balcony helped that quite a bit. We would imagine if you want more connection to the 5th Avenue vibe, booking a room on that side would be great, as you could stand on your balcony, and immerse yourself in the action a bit more. The beds are FIRM -which we both love, and the shower and bathroom were terrific. There is also a close-drying line in the shower, and soap and shampoo provided. The hotel has hot/cold water dispensers dotted around the grounds, and a lite breakfast served in the morning.

Stayed in September 2024

Traditional Mexican architecture and proximity to the beach

Stayed in September 2024

Old world charm and very friendly staff

Stayed in September 2024

The only thing I can think of which would be a small improvement would be providing some juice for breakfast. This is definitely not a major shortcoming, however.

This was my 4th visit to Hotel Lunata in Playa del Carmen since 2002. On the surface, very little has changed over the years. In this case, that is a very good thing! Of course there has been some modernization in that time, such as very good WiFi for each room, however the warm and inviting room design, the friendly staff and the overall impression the hotel leaves have all not changed. We again had a very pleasant visit and were sad to leave. The breakfast is very basic with some cereals, tea, coffee and toast. It’s enough to get you going into the day, but it’s not a feast and is not the main focus of this boutique hotel. It is self-service in the Lunata natural garden, just like it was in 2002. We brought some fruits from the market and the staff offered to peel and cut the fruit for us. Fantastic service.

Stayed in August 2024

No coffee maker in room

Comfy bed, spacious room

Stayed in August 2024

Breakfast

Interior design

Stayed in July 2024

Just a note for future travellers - this hotel really is right in the centre of it all! And while it is convenient, the noise really is something else! The hotel has done their best with the double glazed balcony doors etc, but it still bleeds through. If you’re in PDC to party, this is the hotel for you! If you’re there to explore and not really get into the party scene (like us) then I’d recommend staying a few streets back, as the music only finished at 3am. Nothing the hotel can change! Just a note for those who would prefer a little more quiet.

There is a lot to love about hotel Lunata - the friendly and accommodating staff, the beautiful decor of the hotel, the big size of the rooms, the quaint (but perfect for us!) breakfast offering, and the back garden that provided a lovely respite from the hustle and bustle. If this hotel was off 5th ave, it would be a 10/10 for me!

Stayed in May 2024

Noisy on fifth ave

Nice design and unique and quaint

Stayed in April 2024

Nothing

Staff was extremely accommodating. We arrived early they held our luggage and got us an early check in. Location is exceptional. Thank you for making our trip stress free.

Stayed in April 2024

Great location and staff!!!

Stayed in April 2024

Be sure if you plan to stay Thursday through the weekend that you are prepared for the loud music and celebrations that can go on well into early morning hours.

This is a Lovely Hotel located right on 5th Avenue close walking distance to Beach restaurants bars and nightlife. The staff is super friendly and was very helpful when I ran into a few issues with the local banking business nature of my stay.

Stayed in April 2024

Clean, good location, good people

Stayed in April 2024

Noisy at the weekends

Great hotel with a very nice staff, good location

Stayed in April 2024

Coffee was not good, music from clubs around hotel is rather loud didn't bother us, but it might of one is sensitive.

Central location, coay room, friendly staff.

Stayed in March 2024