Reviews of Smart Cancun the Urban Oasis This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avenida Tulum esquina Brisa, Colonia Centro, 77500 Cancún, Mexico
#145 of 225 hotels in Cancún
Guests' ChoiceReview Score
Based on 294 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
8.7
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Facilities
8.0
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Staff
8.3
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Value for money
8.0
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Free Wifi
7.3
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Reviewed: April 2, 2025
Keshava
United States3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
good location, close to multiple public transit options, good breakfast, clean rooms
Stayed in March 2025
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Reviewed: March 26, 2025
Piotr
United States2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
noise from street
breakfest very good
Stayed in March 2025
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Reviewed: March 25, 2025
Grein
Canada3 Reviews9.0“Last 2 nights of a month trip”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
Not much food choice. Would have liked to have youtube on the tv and refrigerator. But I liked the place.
Large room, comfortable bed, desk and lounge chair. Everything in good condition. Would stay again without question.
Stayed in March 2025
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Reviewed: March 22, 2025
Orpaz
United States20 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was very low
Very good
Stayed in March 2025
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Reviewed: March 3, 2025
Roy
Costa Rica20 Reviews7.0“50/50”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
The rooms are a bit old. Breakfast is really good. Location is great Tv doesn't have a nice display, it fails
Stayed in March 2025
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Reviewed: February 22, 2025
John
United States1 review8.0“Very good.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
The room with street view is super noisy. There is no insulation. Shower room doesn't have lower faucet.
The breakfast buffet is good. Hotel staffs are helpful and nice. The hotel provides 2 drinking bottles water (1.5 litter) every day. The hotel near Parque Las Palapas, 15 minutes walk.
Stayed in February 2025
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Reviewed: February 17, 2025
E_ms
Brazil56 Reviews5 helpful votes8.0“Convenient downtown location, with good breakfast, but staff could be more courteous”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
The experience at check-in could have been more friendly: the person at the front desk did not explain anything about the hotel's amenities, breakfast hours, or how to connect to wi-fi (we entered the room, could not connect to the internet and had to go downstairs again just to scan the QR code). Also, we had indicated in our reservation that we preferred a double bed, but ended up finding two twin beds - and nobody ever cared to explain us the reason.
Location is convenient for those who are not exactly looking for Cancun's beaches (we travelled mainly to visit Chichén Itzá), as you will need to use the bus, taxi/Uber or rent a car if you don't want to walk too much to get to the ocean. Breakfast is in a buffet style, and it offers a good variety of fruits and pastry, hot food, as well as vegan and vegetarian options, with everything served very fresh. Rooms are clean, spacious, and comfortable.
Stayed in February 2025
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Reviewed: February 13, 2025
Óðinn
Iceland60 Reviews16 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 9 nights
- • Submitted from a mobile device
I feel like the rooms are dated, they are look very old and not like the rest of the hotel. It was clean but I feel like housekeeping sometimes did the minimum like not hoover the floor every day. Also my toilet was broken on arrival and and had to be replaced when I was there.
The staff here are great and I also like the common areas, pool area etc which look like they have had a recent renovation. Breakfast was good, nothing to write home about but good. Location in el centro is great, spitting distance from a big mall and bus stops to the hotel zone. There are some restaurants close by as well.
Stayed in February 2025
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Reviewed: February 7, 2025
Dalib0r
Serbia52 Reviews10 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Although everything in our room was a bit dated, it was clean and spacious. Also I must said that breakfast is really great, with lot of choices.
Stayed in January 2025
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Reviewed: January 28, 2025
Natasza
Poland21 Reviews12 helpful votes7.0“Suitable for one night stay, good value to the price.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
It would use a renovation.
Good price, it was clean, staff was kind.
Stayed in January 2025
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Reviewed: January 23, 2025
S
United Kingdom2 Reviews7.0“Value for money hotel”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Reception staff were disorganized and generally useless
Good room was value for money
Stayed in January 2025
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Reviewed: January 17, 2025
Richard
United States23 Reviews3 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
The room is dated, the shower didn't drain well.the electricity is spotty and they need new faucets
The staff is exceptional otherwise it would be 3 stars not 4
Stayed in January 2025
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Reviewed: January 16, 2025
Lesly
United States2 Reviews9.0“Best stay that's not an all inclusive resort”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 3 nights
My only concerns would be the faucets, shower heads in the room, the smell of chlorine in the rooms
The stay was wonderful, rooms were comfortable and updated. Staff was amazing and understand very helpful. Hotel was not in a dangerous part of town with plenty of places nearby to eat. The hotel offers help with booking excursions which I felt was more safer than grabbing one off the streets. Breakfast although simple was delicious and filling!
Stayed in January 2025
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Reviewed: January 14, 2025
Jacob
United States2 Reviews9.0“Great value for one-night stay”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
Not much to say given the price we paid.
This was incredible value for the money I paid! The room was quite nice and clean. The Lobby was way nicer than I had expected and the staff were all great! They stocked the room with water and were happy to hold our luggage for us.
Stayed in January 2025
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Reviewed: January 10, 2025
Tracy
United Kingdom25 Reviews1 helpful vote7.0“Nice located hotel for easy access to places in Cancun”- • Leisure trip
- • Couple
- • Smart Room Non Refundable
- • Stayed 4 nights
- • Submitted from a mobile device
Cold at night very little bedding provided, very noisy outside do not ideal if this is an issue for you
Good location for down town Cancun. Big room with balcony and beautiful pool ( additional cost) with outdoor facilities
Stayed in December 2024
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Reviewed: December 21, 2024
Liu
Canada5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
The water of shower is unstable.
Stayed in December 2024
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Reviewed: May 1, 2024
Daniel
Israel51 Reviews7 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Poor lightning Weak bathroom stream from shower Far from the beach
The breakfast was good Close to supermarket
Stayed in April 2024
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Reviewed: April 30, 2024
Anh
Canada52 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom smells bad, very loud aircon, only one thin bedsheet to cover (very cold at night if maintain room temperature at 22), no fridge in the room.
Very good location: meeting point for my Chichen Itza tour and close to bus stop to Hotel zone. Staff is greatly helpful and very friendly.
Stayed in April 2024
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Reviewed: April 21, 2024
Hedgin
United States2 Reviews8.0Very Good- • Family with young children
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
The wifi is horrible
Everything is ok
Stayed in March 2024
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Reviewed: March 26, 2024
Dwight
Canada1 review9.0“It’s a nice hotel and I’d definitely stay there again”- • Leisure trip
- • Couple
- • Smart plus Room
- • Stayed 1 night
- • Submitted from a mobile device
There wasn’t much I didn’t like
It was a nice hotel with a great location. Lots of restaurants close by very close to the mall of America. The continental breakfast was very good. The hotel was very clean and staff were friendly. The pool area was fantastic very nice I’d stay again without hesitation
Stayed in February 2024
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Reviewed: March 15, 2024
Mcmullen
United States2 Reviews8.0“Pleasant stay, no food room service but has menus in rooms, loved pool.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Had ROOM SERVICE MENU in room but when we called they said they do not have room service (was not middle of the night, was around dinner time) Need hand railings to hold on to for people that need help going up and down stairs both inside and outside of building.
Clean room
Stayed in March 2024
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Reviewed: March 15, 2024
Mcmullen
United States2 Reviews8.0“Minor tweaks and will be a great place!”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Coffee machine plug didn't work well, worked sometimes but not all and we had to fiddle with it every morning. TV was difficult to get to work as SMART TV, had to get Staff to come in to fix and it kept reseting, so we had to continually reset. Had ROOM SERVICE(food) MENU in room but when we called to have it delivered, we were told they do not have ROOM SERVICE FOOD DELIVERED TO ROOM. It had 2 different extensions to call ON THE MENU, made no sense? If they do not deliver to the room it should be written ON THE MENU! Also the light by the bed had a switch on cord which was difficult to find and very short, and there was a switch on the wall between beds for over by coffee machine which was odd.
Clean, nice size room with toilet and shower
Stayed in March 2024
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Reviewed: March 10, 2024
Kairi
Estonia22 Reviews2 helpful votes8.0“the room was spacious and the breakfast was good”- • Leisure trip
- • Family with young children
- • Smart plus Room
- • Stayed 3 nights
We were accommodated in the older part of the hotel and unfortunately it was confused why we were not allowed to use all the pool chairs
We liked the outdoor area of the hotel and the breakfast
Stayed in February 2024
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Reviewed: March 6, 2024
Sulaiman
Canada1 review8.0“good”- • Leisure trip
- • Couple
- • Smart plus Room
- • Stayed 1 night
the hotel should have hand rails to the restaurant and out side. for persons with disabilities
good
Stayed in March 2024
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