It’s a bit expensive.

Room was big and clean with comfortable beds. Staff were very friendly and helpful. The small restaurant had good food. The free fresh milk for guests was delicious. Everything is walkable especially the Wai Ariki Resort & Spa and Polynesian Spa. Lots of eating places near the hotel.

Stayed in March 2025

The room was spacious, but the bathroom sink was located in an open area, and it got a bit noisy at night. There was no swimming pool, which is surprising for a 5-star hotel. Breakfast was average, falling short of what you’d typically expect from a hotel of this rating.

Location Room size

Stayed in April 2025

Our bed was the most uncomfortable. We woke up every morning sore from it. Our room leaked when it rained. We mentioned it to the staff. Silicone sealer was then put around the windows etc. But the water still found it's way in through it. It rained for 4 days, so had towels down on our ledges to soak it up. Lucky we didn't have any of our luggage stored near this!

Location was great.

Stayed in April 2025

No toilet brush, or toilet lid. No water or milk was strange......

Didnt eat

Stayed in April 2025

Parking

Size of room and breakfast

Stayed in April 2025

The paid parking was slightly too expensive, which in turn let to parking on the street which was slightly inconvenient.

Excellent rooms with beautiful views of the city. Clean and comfortable. Friendly and helpful staff. Location is also perfect.

Stayed in April 2025

Light system in room not user friendly. Hard to find light switches on outlet points.

Enjoyed stay. Free Milk machine and drinking water points in reception was a real bonus.

Stayed in April 2025

the privacy of the toilet was poor, to the extent I had to leave the room for my partner to feel comfortable using the toilet. There was not water bottles, although tap water was excellent. No parking, only expensive valet parking. Many other Rotorua hotels have parking.

it was clean, comfortable, great location. Food in restaurant was good too.

Stayed in April 2025

The beds are too firm for the standard of the hotel.

Clean, central location.

Stayed in April 2025

I stubbed my toe on the shower entry. I agree with your sustainability goals, but the lack of cold water on our floor was an unseen hurdle. Only to have a tap at the bar, as if I should have drawn from our taps in the room. The lighting switches are not in a convenient position. Our room 407 seemed to have a lot of dead space, and we disliked the small glass panels before the windows. (I am guessing they are a safety measure) Also, the bar overhead is very bulky, I'm quite tall, but I couldn't make eye contact with the servers. The big one, though, the lack of separation between bedroom and bathroom. That's the dislikes. The likes 👍. The entry is gorgeous. The staff are very approachable. The location is extremely convenient. Everything was clean. The bar and restaurant have a broad capability. The temporary parks and valet were superb. The bed was very comfortable, as were the pillows. We enjoyed our stay.

Stayed in April 2025

Not sure i loved the bathroom arrangements and the lack of privacy

Beds very comfortable, room spotless, location great

Stayed in April 2025

Parking

Room was great , food and service also great.

Stayed in March 2025

It felt strange entering the unit through the bathroom.

Pullman is a great central location. Staff were friendly and helpful.

Stayed in March 2025

1. Flies in restaurant due to open doors to deck and no use of screens; 2. Expensive hotel parking and no free-on-street parking.

1. Great river views; 2. Very good downtown location; 3. Room service / bar / restaurant convenient.

Stayed in February 2025

Parking at the hotel is expensive, however the staff were very quick retrieving the car when needed. The breakfast options were OK, although Gluten Free bread options were limited.

Great Location, steps away from Eat Street and the lake. Rooms were clean and well appointed.

Stayed in March 2025

Very good hotel in the center of Rotorua. I highly recommend trying the Korean Fried Kitchen from the hotel

Stayed in February 2025

Toilet and shower location in the room, zero privacy. Tap needs to be longer in basin.

Perfect location and lovey clean room.

Stayed in February 2025

Not a fan about the bathroom situation.

Great location. Breakfast was very good

Stayed in February 2025

The set up of the in-room toilet is very strange; a cubicle that is made up of frosted glass and is not floor to ceiling. There is no extractor fan either. The shower is also a frosted glass cubicle with minimal privacy, and the sink area is open plan to the room. Overall a poor design.

Breakfast was good and off street parking was surprisingly available.

Stayed in February 2025

When entering the room you walked straight into the bathroom area. Toilet and shower were in glass boxes, so if you needed the toilet in the night you illuminated the whole room!

Stayed in February 2025

The modern interior design of the entrance and restaurant area. The rooms were spacious and the lounge area is a chill, welcoming and attractive space.

Stayed in November 2024

Paying for parking

Location

Stayed in January 2025

The rooms are okay and the lake view is nice, but the layout of the rooms is odd and they could use nicer carpet and amenities.

The staff was very nice and the location was great. The facility itself is a little funky.

Stayed in January 2025

Over priced food for what we got.

The staff, was amazing. There were a few mishaps with the booking and had to be downgraded due to air conditioning not working but the staff did their best to counter that with other services like valet parking etc.

Stayed in January 2025