Breakfast was very delicious Front desk team was very friendly and helpful

Stayed in January 2024

No where to hang towels and side lamps by bed weee not suitable to use to read

Great layout of room. Comfortable bed and extra pillows

Stayed in January 2024

Breakfast is not included in the price.

Central location, easy walk to Eat Street and the lake. Our room had a nice city and lake view, with good amenities. The staff were friendly and accommodating.

Stayed in January 2024

beds were a little too soft

Stayed in December 2023

Breakfast should be improved

Very good location, rooms are big, beds are comfortable, but not very large , breakfast not that much wow, could be better , staff are helpful and friendly, near the hotel there is a whole area with many restaurants, food street as well , I think in Rotorua itself not that much 5 star hotels are there, do probably it’s the best of all.

Stayed in December 2023

AC in our room was not working so we asked for a change of room and the management accommodated our request.

Customer service was exceptional.

Stayed in December 2023

The staff feel green to me. I was coming in later (21:30) so had the night shift staff. They have all the right mix of bubbly openness that really showcases kiwi authenticity and hospitality, but they weren’t acting like seasoned professionals. For example. I have my kid on my booking. It’s up front. When I asked for a roll bed I was told that they were 130€ a night. Which is true, but why would my child pay that when they sleep for free. When we finally arrived after an 8hour tiki tour, there wasn’t any bedding in the room for her. So I had to call and request a bed, but then after I was informed about the in availability of the bed, I had to stay on the line and prompt them to actually sen up a pillow and duvet. I was exhausted and seriously I stay at these place to not have to think about how my needs are being met. That’s why stars are hotly contested and only the best get 5. Now I’ve had 5star service in many countries and it’s doesn’t always map to their hotel stars. This would never happen at a 5star hotel with a bit of experience under their belts, so again: this isn’t criticism; it’s what was missing from my guest experience and I look forward to being impressed at my next stay

The location and design are amazing

Stayed in December 2023

Check in delayed by 1 hour. Check out nearly got us late for our itinerary. Room was generally clean, except the ventilation fans were very very dusty.

Good location

Stayed in December 2023

The room had a typical smell of Sulphur of some acid. I guess it is surrounded by sulphur so it smells like that.

Beds were comfy. Spacious room. Clean. Great location. Friendly staff. Good breakfast options.

Stayed in December 2023

Toilet not enclosed

Location

Stayed in December 2023

Location was great for us Staff members were very good

Stayed in December 2023

Everything was excellent during our stay.

Great location close to the City Center, Park, Kuirau hotwaters, and variety of restaurants close by on Eat Streat. Comfy bed, good equipment (including Nespresso Machine), Parking (with charge) and very good breakfast. Restaurant is also very good. Super friendly staff.

Stayed in December 2023

Toilet design

Bed

Stayed in December 2023

Great location! Right in the middle of the city centre.

Stayed in November 2023

The room is lack of shelves and drawers for storing clothes. This issue makes the room very messy and extremely inconvenient.

Location, cleanliness, friendly staff.

Stayed in December 2023

Bathroom not isolated at all - could hear everything going on on the toilet. Could also hear drain of shower of other guests quite loud.

Room felt luxurious, bed was great, very clean.

Stayed in December 2023

Parking! there is no free secure parking, you need either pay 48nzd for a secure parking, or find free street parking which is not safe during the night. And the desk & bedside tables are a little dusty. And there is no enough face tissues left in the box (maybe 10-20sheets, we have two rooms both are the same).

The staffs are really helpful, easy to communicate and friendly. very good location! walking distance to these popular restaurant and information center.

Stayed in December 2023

Only problem was the chaotic valet parking, quite disorganised, always delayed and did not leave a good impression.

Stayed in December 2023

Valet parking of $49 or try and find parking on the street which can be difficult on the weekends. Also asked for a chocolate platter to be set up in our room for check in as it was our anniversary and was told it will be arranged, but we got nothing. Kinda disappointed

Great location, spacious room with a comfy bed. Friendly staff and awesome breakfast.

Stayed in December 2023

Glasses in room need to be checked and cleaned more thoroughly. Was the second stay in a row they have been dirty and it is quite off putting.

Was a great breakfast with a good variety of foods to choose from. The location was just around the corner from where the show we were seeing was. Also handy to good range of restaurants.

Stayed in December 2023

I felt that the fitness facilities were insufficient for the hotel

The location

Stayed in November 2023

The room was comfortable but the lay out was odd. Did not like the glass doors to the toilet- lacked privacy. Two tea bags per choice was stingy

Lovely view conveniently, situated for Eat St. Enjoyed cocktails at the bar. Staff very friendly, allowed us to store mountain bikes safely.

Stayed in December 2023

The toilet/bathroom situation - no wall separating it from the bedroom/living space gave no privacy, was awkward and off-putting. Had to use the reception toilets.

The room was amazing - great views and very luxurious

Stayed in December 2023

weird layout of rooms - not a proper bathroom - just cubicles for toilet and shower no information given on breakfast / bar / other services available when we checked in (we only found out about the possibility of booking the spa through the hotel by chance) it took them ages to move our car off the road - we had to ask several times for them to valet park it in the secure parking

good central location had valet parking had a coffee machine got a free glass of fizz and extra private spa bath when we booked the new spa through the hotel

Stayed in November 2023

Laundry service needs improvement.

Location. Close to isite, buses, foreign currency exchange, park, etc.

Stayed in November 2023