363 Queen Street, 1010 Auckland, New Zealand
#170 of 684 vacation rentals in Auckland
Guests' ChoiceBased on 1689 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.3
Value for money
8.6
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 20, 2025
Mar
AustraliaThe design of the kitchen. An extension of the benchtop to the left of the sink and over the space occupied by the bins would provide more useful bench working space. This is i Room 803
I've sent in my review. The 3 ladies at the reception were very efficient, and they were most helpful with all our requests. Wonderful staff with cheerful dispositions and helpful, couldn't ask for more.
Stayed in January 2025
Reviewed: January 19, 2025
Bradley
AustraliaNothing
Good location
Stayed in January 2025
Reviewed: January 19, 2025
Laura
AustraliaAll staff were extremely helpful & lovely, right from the booking stage. Our room was very clean and tidy, air-cons worked great, both the room and bathroom were spacious. The apartments are only a short walk (around 1km) from the CBD & the Harbour - perfect location.
Stayed in January 2025
Reviewed: January 18, 2025
Natasha
New ZealandThe lifts
Great part of the city
Stayed in January 2025
Reviewed: January 16, 2025
Velizar
BulgariaThere was some roadwork happening at the time, but other than that, everything was amazing.
The studio was excellent. It is spacious and comfy. On arrival the AC was set to a nice and cool temperature which we appreciated a lot after a long and tiresome travelling in the hot weather. Having a charging station for your phone and other devices was also a nice touch. The bathroom was super clean and in great condition. Overall there were a lot of small but significant things in the studio that were well thought out that we appreciated a lot
Stayed in January 2025
Reviewed: January 11, 2025
Cathy
New ZealandGreat location, generous sized rooms
Stayed in December 2024
Reviewed: January 8, 2025
Maree
New ZealandBeds tiny bit too soft
The staff! The cleanliness! The location
Stayed in January 2025
Reviewed: January 8, 2025
Susan
New ZealandNo complaints
Very handy to cbd clean and comfortable
Stayed in December 2024
Reviewed: January 8, 2025
Bruce
New ZealandTwo adjoining rooms. We visited with friends to watch the tennis. Great location. Car park. King beds. Kitchen facilities (which we didn't use). Ideal for our purposes.
Stayed in January 2025
Reviewed: January 6, 2025
Stefan
New Zealandroom was providing all our needs, kitchenette area was well stocked very comfy bed and crisp linen nice view and lovely staff
Stayed in January 2025
Reviewed: January 6, 2025
Melissa
New ZealandN/A
Location, great staff, great spacious apartment, feel safe as a solo traveller
Stayed in December 2024
Reviewed: January 6, 2025
Melissa
New ZealandN/A
Location, friendliness of staff, apartment
Stayed in January 2025
Reviewed: January 6, 2025
Peter
New ZealandFound servicing of room a bit confusing. It isn't every day , which I didn't realise at first.
Excellent location, close to city centre. Easy walking distance to the shops, art gallery, museum and hospital. Very friendly and helpful reception staff. Great view of the park and the Sky Tower from my room. So handy to have a kitchenette for meal prep and a washing machine and dryer for doing my laundry.
Stayed in December 2024
Reviewed: January 6, 2025
Adrian
AustraliaReasonable location
Stayed in January 2025
Reviewed: January 6, 2025
Lakshmi
IndiaLocation, clean
Stayed in January 2025
Reviewed: January 4, 2025
Irina
CanadaDue to public holiday, all management was off for 2 days. Not a problem, we were capable to make our bed and take care of garbage, but it will be great if extra garbage bags and coffee supplies are provided.
Location is good. Very close to all main attractions, groceries shops, shopping area, public transportation. Room size was sufficient for two of us including kitchenette. Was given room facing to the park (as per our request) and we very recommend it. You have a park view and see the tower right from the balcony. Was very convenient to watch New Year firework. We came at 12pm and our room was ready for us.
Stayed in January 2025
Reviewed: January 3, 2025
Simone
United StatesStaff was excellent
Stayed in January 2025
Reviewed: December 30, 2024
Tapanee
ThailandHousekeeping. Our room was not cleaned for 2 consecutive nights 🥲. We stayed there for 9 nights. 2 nights were a public holidays, totally understandable for housekeeping days off. But the other 2 nights after that before checking out we didn’t get a clean room which is not acceptable.
Receptionists. They are friendly, attentive, and helpful.
Stayed in December 2024
Reviewed: December 29, 2024
Lakshmi
IndiaWish both rooms had en suite baths
Location was good. It was clean and serviced well
Stayed in December 2024
Reviewed: December 28, 2024
Neil
New ZealandN/A
Loved as we were running late due to traffic the receptionist called to check we were ok & to remind us that reception closed at 5pm. Arrived on time to a welcoming & kind greeting from the said receptionist. Arrived in room & everyone was so please about how clean it was, everything was better than we all expected, great views of Sky Tower & surrounding area. Easy walk downtown & the Viaduct, nice experience for our South Island Visitors. Thank you & we will be back.
Stayed in December 2024
Reviewed: December 27, 2024
Joy
New ZealandWe only had the one night here, but could have stayed longer. The location was fantastic. We had great views of the Sky Tower from our balcony. Easy walking to many of Auckland’s attractions (many others a quick bus ride away). The staff were amazing.
Stayed in December 2024
Reviewed: December 26, 2024
Catherine
AustraliaA bit stuffy in room
Value for money , great location
Stayed in December 2024
Reviewed: December 25, 2024
Lakshmi
IndiaLocation
Stayed in December 2024
Reviewed: December 24, 2024
Anne
AustraliaView
Spacious
Stayed in December 2024
Reviewed: December 24, 2024
Troy
SingaporeFirst night noise
Location
Stayed in December 2024
Oberthal, Germany
London, UK
Enfield, US
Axós, Greece
Cairo, Egypt
Steyrling, Austria
Kotor, Montenegro
Šibenik, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content