363 Queen Street, 1010 Auckland, New Zealand
#170 of 685 vacation rentals in Auckland
Guests' ChoiceBased on 1690 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.3
Value for money
8.6
Free Wifi
9.0
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End of dialog contentReviewed: June 23, 2023
Vakili
United Arab EmiratesI can’t pin down anything I didn’t like as everyone was super nice and helpful and the room was comfier than my own home!
I loved the cleanliness of the apartment. The beds are super comfy, you fall into a slumber when you go under the covers. It has a spacious room with a radio and TV. I couldn’t ask for a better place to stay!
Stayed in May 2023
Reviewed: June 23, 2023
Lynne
New ZealandThe shampoo /conditioner bottles in the shower were empty. I kept forgetting to tell the staff, but I'm sure if I had it would have been refilled immediately.
We didn't have the breakfast, the location was great, we walked to the show we went to see, and actually walked all around Auckland central. Loved having a little kitchenette so I could actually do some basic cooking so didn't have to buy all our meals.
Stayed in June 2023
Reviewed: June 22, 2023
Kelly
New ZealandI swipped my side mirror on large pole. Poor lighting and may need reflectors on large concrete poles
Easy to get to
Stayed in June 2023
Reviewed: June 22, 2023
Christina
New ZealandParking was a bit tight
Friendly and helpful staff
Stayed in June 2023
Reviewed: June 19, 2023
Maddy
Cook IslandsIn need of a renovation, tired and dated, noisy dryer, terrible paint finish, sticky bathroom door
Spacious, comfortable furniture and bed and proximity to motorways which suited my various plans
Stayed in June 2023
Reviewed: June 18, 2023
Kevin
New ZealandGreat location for our needs and staff were amazing. Comfortable, clean and well equipped. Thanks for making our stay wonderful.
Stayed in May 2023
Reviewed: June 8, 2023
Anura
AustraliaVery convenient location. walking distance to the city centre, closed to public transport and restaurants etc, rooms was very clean. comfy bed. good wifi connection, balcony with city view.
Stayed in June 2023
Reviewed: June 8, 2023
Amanda
New ZealandGood location and very friendly staff.
Stayed in June 2023
Reviewed: June 7, 2023
Paula
New ZealandExtra Coffee as ran out over public holiday not topped up. After hours check in complicated as no answer for ages. Got instructions day later.
Location and quiet atmosphere
Stayed in June 2023
Reviewed: June 3, 2023
Maz
New ZealandSmelled a bit stuffy on first arriving, perhaps the carpets need a clean? But just a small thing as overall it was very pleasant accommodation
Comfy bed and pillows. Well appointed with kitchen facilities and washing machine. Good shower. Quiet overnight overlooking the park. Well placed to the Aotea centre. Staff were friendly and efficient.
Stayed in June 2023
Reviewed: June 3, 2023
Chuck
New ZealandVery hard to find car park. We got $150 fine because we were driving on the bus lane just driving on it. Car park unearth the building also quite small. I don’t think want to come to Auckland city anymore. But I like the hotel. We have been to a few of them in different city.
The room was very clean
Stayed in May 2023
Reviewed: May 30, 2023
Jimmy
New ZealandShower door had a weird seal on the frame which stopped it staying closed leading to lots of water on the floor.
Nice views of park, well appointed room which was clean and comfortable.
Stayed in May 2023
Reviewed: May 29, 2023
Yonita
New ZealandGreat location, easy to find and had parking available
Stayed in May 2023
Reviewed: May 27, 2023
Charmain
New ZealandThe duty manager called me the day before my stay and asked me how they could help with my stay as I had indicated I needed to be near a disabled park. She gave up her parking to make sure I was near the lift. Helped with the luggage and even got a shower chair organized. Great staff Great location and good value for money.
Stayed in May 2023
Reviewed: May 27, 2023
Erin
New ZealandReasonably sound proof to outside noise but could hear guests in the hall and adjacent room clearly
Decent size room. Loved the Tim tams! appreciated the vanity kit and shampoo etc
Stayed in May 2023
Reviewed: May 26, 2023
Madeilene
Cook IslandsI had a medium size SUV, so maneuvering in the carpark is very challenging ... otherwise I love tge Quest Queen St
Clean, spacious, safe, and the Tim Tams
Stayed in May 2023
Reviewed: May 24, 2023
Fiona
New ZealandThe floors hadn't been cleaned. The desk was under the tv so had to move it so we could do different things
The views over Myers Park
Stayed in May 2023
Reviewed: May 21, 2023
Caroline
New ZealandSmall showers - lovely and spacious room, but very small showers, and Im a small person. The room is spacious and could offer a bigger shower. However, pressure was awesome!
The Staff! The lady that checked me in to the gentleman at checked out were awesome. Really helpful and informative lady that checked me in. Definitely recommend. I also like the key access to floors for security
Stayed in May 2023
Reviewed: May 21, 2023
Marshall
New ZealandFront of house average.
Location excellent facilities good.
Stayed in April 2023
Reviewed: May 15, 2023
Bruce
New ZealandIt room was starting to get a little dated
There was secure parking available
Stayed in May 2023
Reviewed: May 14, 2023
George
New ZealandNo problem
Convince
Stayed in May 2023
Reviewed: May 13, 2023
Keli
New ZealandNo problem
Enjoyed everything about it. The reception was friendly and helpful. The view of the city was great with the peace and quietness everything was great
Stayed in May 2023
Reviewed: May 13, 2023
Mary
Australialocation and comfort
Stayed in May 2023
Reviewed: May 9, 2023
Kira
AustraliaClean and tidy, perfect for our short stay. Reception was very helpful and was easy check in and out.
Stayed in May 2023
Reviewed: May 7, 2023
Tax
New ZealandNothing it was fine.
It was nice to have tea and coffee as well as some nice biscuits.
Stayed in April 2023
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