We have stayed here often, but feel the cleanliness standard has dropped. Also no movie channels now which is disappointing. For the price I would of expected more. I gave all the door handles and light switches a clean and my cloth was rather filthy when I was done.

Easy check in.

Stayed in August 2023

No free movies and no kids channels on TV for the grandkids. This should be included for the current room rate

Stayed in August 2023

TV screen very small. I wanted to watch a movie but if you lay on the bed the tv screen was too small .

Stayed in July 2023

Location was a little out of the way.

Rooms were clean and tidy.

Stayed in July 2023

No toothbrush. shampoo and other shower products only suitable for one person. And not sure why the bed can easily move around?

Can do Landry in my room

Stayed in July 2023

Not happy there is no room clean on Sunday, and not impressed with the bond that was charged. We have always stayed here when visiting Akld but just based on the bond we will consider other options for our next visit.

Always clean and comfortable, and great location for our needs

Stayed in July 2023

we were asked to put the tv volume down, wish the rooms had better sound proofing

clean, tidy rooms.

Stayed in July 2023

Standing outside in the cold and dark (fortunately it wasn't raining!) for over 30 mins due to a fire alarm evacuation.

Comfortable bed Location close to where our family live Underground parking available - very good with Auckland's wet weather!!

Stayed in July 2023

Photos show ovens in rooms - we were staying 5 nights and had packed meals to cook in an oven - when asked to move the reception told us they were fully booked. No smile. No live TV - modern systems masquerading as plus services but just cost saving - Meriton in Australia offers more for less??

Location was good - adjacent services great except for Fisher House

Stayed in June 2023

A few missed spots of cleaning. White dripping substance on the outside of bathroom door. Teaspoon was not clean.

Convenient location

Stayed in July 2023

The staff were almost hostile, both the check in & out. It was different staff & I was really surprised but just how unwelcome I was made to feel.

Room was clean & quiet

Stayed in June 2023

Check in service was a little slack, took ages to check in. (Stood in line for almost 30mins). You would think to have more staff on when it's check in time. There was no room service on Sundays due to lack of staff shortage. Which I thought was abit sad, considering thats what you pay for. Our bathroom door wouldn't lock, so my 11month old son could go in there were there was a few hazards. He was constantly pulling the unsecured pipe tile on the floor.

Stayed in June 2023

staff , were rude

clean

Stayed in June 2023

Being charged a whopping $300 bond, advised to me in the fine print after I had booked, and at check-in. Then told I have to wait up to 7 days to get the bond refunded

location was near to work environment

Stayed in May 2023

Just that the pub across the way closed early and wouldn't serve us, this was 7.30pm

Everything was fine. I appreciated the Tim Tams

Stayed in April 2023

Service

Nice clean apartment

Stayed in March 2023

Room was fine, just the mattress should be replaced as it was too old and therefore too bendy

Stayed in March 2023

not one thing .

great , easy access . checking in and out was a breeze

Stayed in April 2023

Water entered into the room/carpet from the washing machine. Had to move room late at night (10pm) I paid for undercover parking and couldn't get my $10 change until the next day. We had to leave the Quest at 7am Sat and Sun to travel to our venue and couldn't get the $10. I rang the receptionist and asked for the $10 to be added to my returned bond. They couldn't do it! Now I have $10 at the reception waiting for me to pick up.. I explained I live in Matamata.

Receptionist(Island lady) was polite and helpful.

Stayed in March 2023

The mattress on the bed was a pillow top which gives my back hell☹️ When is the hospitality industry going to recognise that not everyone wants a soft mattress?????

Usual Quest high quality 👍

Stayed in March 2023

room service.

any time entry and exit was the best I’d say

Stayed in March 2023

For me the pillows were too thick so didn't sleep well despite the bed being comfortable. I have come home with a sore neck

Stayed in March 2023

the only thing I did not enjoy was I rang in advance to book a uncover parking spot and was told that we had one available to us, only to be told when when we got there that there was none available.

The room was spotless, the beds we’re comfortable, the staff were super lovley.

Stayed in March 2023

The lack of disclosure of a $300 bond from my savings. meant I had less money for my trip. The hotel had my credit card details, which should be enough.

Stayed in March 2023

stale smell in room and no windows or vent to air out no safe for valuables house keeping didn’t come back after we left for the day

close to venue good shower

Stayed in March 2023