Too pricy

Everything Rashid khan house keeping gave excellent service

Stayed in March 2025

Nothing

Location, clean property, delicious food, friendly and cooperative staff, beautiful and comfortable pray room overlooking ka’aba. Very special thanks to Mrs. Hanouf AlTwairqi Assistants Guest Relation Manager for her care and help during our stay ( march 9-11/2025)

Stayed in March 2025

The property was spotless, comfy with a nice fresh smell every time you leave your room.

It was close to the Haram and had a very good and fast lifts to catch the salah time.

Stayed in February 2025

Everything except the bed are now outdated and also the price is now very high compared to adjacent properties.

Stayed in March 2025

Nothing negative

Location Food Beds

Stayed in February 2025

The service was amazing. The food variety was great.

Stayed in February 2025

Nothing .

Everything very good , reception , concierge , housekeeping, restaurants , security and all the staff in the hotel .

Stayed in February 2025

The dinner buffet is pricy as well as the room service

Excellent hotel from all aspects , perfect location , spacious rooms , very helpful staff , clean .it was just perfect

Stayed in February 2025

The staff made our stay a very memorable one, I cannot fault the service we received, I have to mention Mohammed from the restaurant, his hospitality is what made our stay exceptional, he surely knows how to give a luxury service to his guests, the house keeping staff were very attentive and Mr Chakiri gave the final touch on our departure. We were taken care of at the creamery by Mr Rabana who made sure everything was to our satisfaction. Thank you we will definitely be back soon In’Shaa’Allah

Stayed in January 2025

I liked absolutely everything about this hotel. I even told the staff I would come here again and again:) Perfect staff Perfect location Loudspeaker connected to Imam’s microphone Perfect kitchen Spacious and always clean rooms… May Allah invite us here again🤲

Stayed in January 2025

Everything was amazing

The staff are very nice and friendly, and helpful

Stayed in January 2025

Room selection was not that accurate to kaba view

Breakfast and dinner was very good

Stayed in January 2025

Staff are very welcoming and will always attend to your needs

Stayed in January 2025

The size of the two bedrooms suite and the haram view was supposed to be clearer

The location and the staff

Stayed in December 2024

Nothing

Everything was Outstanding! Thanks Yazan for your Great hospitality and support ! Reem

Stayed in January 2025

Location was excellent! Breakfast was awesome! Room size was good!

Stayed in December 2024

Rooms too small, coffee beans need to be changes. We tries espresso and cappuccino but the coffee wasn’t good

Staff and free hot beverages every day

Stayed in January 2025

nothing really

maybe one of the top hotels in Makkah, very friendly staff, very luxurious and spacious rooms. The hotel itself overlooks the Kaabah with some rooms having panoramic views. Def recommend

Stayed in December 2024

The creamerie cafe and majlis Italian restaurant were not as expected . The balcony seating area Was a little overused and needed renovations. There should be more service staff !and maybe more training . The service and hospitality level is not what i have expected from a 5 star hotel like Raffles. We have booked chauffeur service to and from airport. That chauffeured company must be changed!! The driver on the way to the airport had the craziest road rage !!! I thank god we made it alive to the airport. He showed zero respect to us and started cursing surrounding cars!! Horrible

The best thing about the stay was the room view with our special payer area! The butler of the suite was so helpful . The royal kaaba view suite is highly recommended , and i thank Tasnim from the front desk for recommending this suite. The view is majestic and the room speakers of Haram makes you feel in the Haram! The room was big enough for all 4 of us with helpful butler and daily complimentary coffee dallah , sweets , fruits and a pitcher of Zamzam water . The breakfast restaurant is good but sometimes when crowded the staff can get overwhelmed , but we completely understand how stressful it can get when the restaurant us packed! Make sure you check with the front desk , Tasnim in my case , to check for the best times to perform Omra and the peak hours. And also keep in mind to avoid the outside elevators prayer times . Try to use it 1 hour before prayer or more.

Stayed in January 2025

Room, services, breakfast

Stayed in January 2025

None

Everything’s

Stayed in January 2025

Nothing

Every thing

Stayed in November 2024

Everything

Stayed in January 2025

Nothing

5 star luxury and facilities Great location and the view

Stayed in January 2025