“We messaged twice before arrival to confirm that the booking was 5 people and we need a 2 room and a 3 room. They confirmed that was what we booked.
When we arrived there was only 2 beds in each room so we called the customer service number (it was closed) and sent a message through booking.com but there was no response.
Unfortunately I didn’t think to check the booking.com messages to look for an emergency number, and I don’t speak Swedish to know what “journr” means
The next day we asked for a refund of the difference between a 3 bed room that we paid for, and the 2 bed room that we received. They only offered 150kr back and then stopped replying
Other than that everything was ok and the breakfast was nice, but we were not happy with the staff”
“Nice cottage in quiet area next to national park, clean, fully equipped as per description. Communication with owner was very smooth, friendly and helpful.”
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