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  5. Reviews of Sheraton McKinney

Reviews of Sheraton McKinney This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1900 Gateway Boulevard, McKinney, TX 75070, United States

#2 of 23 hotels in McKinney

Guests' Choice

Review Score

Based on 216 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.7

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: February 27, 2025

    7.0
    I will not going back
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds and Adapted Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The room has not a queen size bed. They are full size. The shower head was broken and hanging down. The AC system never stop even when rich the desire temperature

    Public spaces are nice

    Stayed in February 2025

  • Reviewed: February 7, 2025

    5.0
    Nice place just lacks the little things like service.
    • Leisure trip
    • Couple
    • Junior Suite, High Floor, Junior Suite, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    No free coffee and no room service.

    It was clean and a nice place

    Stayed in February 2025

  • Reviewed: January 19, 2025

    5.0
    It’s convenient location doesn’t make up for failure to do the basic tidying
    • Solo traveler
    • Traditional Double Room with Two Double Beds and Adapted Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    Housekeeping didn’t tend to my room as they should have. The dirty towels stayed on the floor, my trash cans weren’t emptied and the coffee wasn’t replenished. I went to the lobby to get a cup of coffee with hopes they would have some complimentary but 👎. Nothing is complimentary.

    The property was a great location with easy access to many different places

    Stayed in January 2025

  • Reviewed: October 25, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Traditional Two Doubles, Guest room, 2 Double
    • Stayed 1 night
    • Submitted from a mobile device

    Distance to room from elevator. Breakfast not included .

    Clean, beautiful facility, immaculate in everything.

    Stayed in October 2024

  • Reviewed: July 20, 2024

    7.0
    Hard to say
    • Business trip
    • Solo traveler
    • Traditional Double Room with Two Double Beds and Adapted Tub - Mobility Accessible
    • Stayed 5 nights
    • Submitted from a mobile device

    I wasn’t aware that you don’t serve lunch when I brought a friend with me to eat at the hotel a staff worker yelled at us and stated how are you gonna walk on my floors after I moped the floors after an awkward silence he said he was playing and advised it was because of COVID then he asked. Why we came there and I replied cause I’m staying here and we left .didnt say anything sooner I didn’t want my room or vehicle lenses with. But this interaction left bad rate in my mouth

    The welcome on tv screen

    Stayed in July 2024

  • Reviewed: May 13, 2024

    1.0
    You are the worst.
    • Leisure trip
    • Couple
    • Traditional Two Doubles, Guest room, 2 Double
    • Stayed 1 night

    Better question: What did I like? Answer:

    Horrifying.

    Stayed in May 2024

  • Reviewed: April 17, 2024

    4.0
    They bedsheets weren’t clean and during my whole stay the never changed them
    • Leisure trip
    • Family with young children
    • Traditional King, Guest room, 1 King
    • Stayed 5 nights
    • Submitted from a mobile device

    Booking

    Location

    Stayed in April 2024

  • Reviewed: March 17, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Traditional Two Doubles, Guest room, 2 Double
    • Stayed 3 nights
    • Submitted from a mobile device

    WiFi was really bad, the included breakfast was not worth it, we ended up eating outside

    Clean and access to highways

    Stayed in March 2024

  • Reviewed: September 4, 2023

    2.0
    Horrible experience being over charged.
    • Leisure trip
    • Family with young children
    • Traditional King, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff is incompetent. They or it may have been Booking.com over charged me $54.95 after we checked out. I should have been charged 231.03 after a 179.16 Wallet Credit. Room charge was $410.19. I am furious pleas a charge of $108.95 for misc charges has not been removed. I would expect to be contacted about the over charge from booking .com.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Traditional Two Doubles, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted from a mobile device

    No water pressure in shower. Not comfortable mattress or pillows.

    Stayed in August 2023

  • Reviewed: June 28, 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Traditional King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    My tv didn’t work. I paid in full through booking . Then they charged my call an additional 400 dollars saying they never received payment . Now I have been calling and calling and no return call to receive my funds since I was charged twice for the stay. And when I call the lady who answered the phone was rude and saying how horrible booking.com is.

    How quiet and clean it was.

    Stayed in June 2023

  • Reviewed: September 10, 2022

    7.0
    beautiful grounds and amenities available but housekeeping needs a lot of work.
    • Business trip
    • Group
    • High Floor Two Doubles, Guest room, 2 Double, High Floor
    • Stayed 3 nights
    • Submitted from a mobile device

    the room we were first given had not been cleaned prior to our arrival and the bed was a mess as well as the restroom. there was still takeout on the dresser from the previous guest. the second room we were given was not serviced the 3 days we were there with the exception of being given towels. when we requested the room be serviced only half of the trash was taken out and the blanket was thrown over the rolled up bed sheets the way I left them when I exited the bed in the morning. The breakfast did not include and of the items shown in the photos , not worth the $15 charge.

    the property was very well kept on the grounds and the common areas.

    Stayed in September 2022

  • Reviewed: August 30, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Party next door until 1AM or later.

    Stayed in August 2022

  • Reviewed: May 30, 2022

    4.0
    You should not book rooms that aren't fully equipped.
    • Leisure trip
    • Couple
    • Traditional King, Guest room, 1 King
    • Stayed 1 night

    They put me in a room with no mini fridge. I had to keep my milk and juice on ice in the bathroom sink. Gross, Two wedding parties trashed the hallways.

    Breakfast was ok.

    Stayed in May 2022

  • Reviewed: May 21, 2022

    7.0
    Nice carpet, bathroom needs upgrades.
    • Leisure trip
    • Family with young children
    • Traditional Two Doubles, Guest room, 2 Double
    • Stayed 4 nights
    • Submitted from a mobile device

    Coffee pot didnt work, missing parts. Fridge look like it came from a junk yard.

    Quiet Curtains were excellent Parking was good Liked that such a nice place accepted pets.

    Stayed in May 2022

  • Reviewed: May 1, 2023

    10
    overall it was great. best stay I’ve had in a while
    • Leisure trip
    • Family with young children
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    one spot on my sheets but not much just the fact that I saw it, no trash bags in bins had to use my own & parking lot being so far away

    elegant designs cleanliness of entire building friendly staff even though the line was terribly long for checking in with one person at desk

    Stayed in April 2023

  • Reviewed: December 31, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    very clean and staff was friendly

    Stayed in December 2022

  • Reviewed: July 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • High Floor, King, Guest room, 1 King, High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillows and the bed were not comfortable. The pictures of the pool looked a lot nicer than the actual pool itself.

    Shower was great and the sitting area was comfortable.

    Stayed in July 2023

  • Reviewed: August 26, 2022

    5.0
    will not return.
    • Business trip
    • Solo traveler
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    they had Approx 1/3 of the rooms booked yet they put me in a room that has no view. When I opened up the drapes there was a brick wall 4 feet from my window.

    new

    Stayed in August 2022

  • Reviewed: April 18, 2025

    10
    Exceptional
    • With a pet
    • Leisure trip
    • Couple
    • Traditional Two Doubles, Guest room, 2 Double
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: April 10, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Traditional King, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: April 7, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Traditional King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: March 3, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: February 22, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: February 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite, High Floor, Junior Suite, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

Showing 76 - 100

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