You asked if I had any requests, I said we aren’t very strong mobility-wise, don’t need wheelchairs, but this isn’t the place for older visitors or handicapped. It’s not updated, low toilet, a tub. No one wants a tub shower, gross, and not easy to get into. Trip hazard. I wouldn’t call it a resort really. I expected much more, especially at the price point. The other shuttle driver thought it was okay to use his phone while driving us five minutes. The pool was supposed to be heated and wasn’t. That coffee station should be much better and it offer more and healthier options. Danish is pure sugar, not a yogurt or protein bar? The restaurant is good, but again your prices are in line for a top notch resort, this is not that. Won’t be back. Won’t be able to recommend to friends.

The lobby was nice. Dinner at Claw was good, but too expensive for the meal. The bicycles were fine. The shuttle service was good w one fellow, Jeff. The stay was peaceful and quiet. The housekeeping service was swift and easy. Some staff were lovely, some seemed bothered. The arrangement was fine, but the bathroom is old and uncomfortable.

Stayed in February 2025

Nothing

Beautiful and well-maintained

Stayed in December 2024

We loved everything!

We loved this resort, which is located right in the center of old Naples. The apartment was clean, upscale, and comfortable. We used the pool every day and we also ate lunch at the restaurant, which was excellent. The hotel provides free bottled water, beach towels, and also has a shuttle.

Stayed in September 2024

The Jazz bar/lounge has limited days it’s open.

Love the pool area, pool service and onsite restaurants.

Stayed in November 2024

N/A

Location and style

Stayed in October 2024

There was nothing we could fault

We stayed in a family room and were provided with everything we could have needed for our 3 night stay

Stayed in October 2024

N/A

Quality Human Services

Stayed in September 2024

Top notch in everything a gem of a place in Naples !

Stayed in September 2024

Fitness room is well located next to the pool, although too small. Not a real resort; more of a good hotel with nice apartments.

Nice apartments. Very clean and well-maintained. Very good amenities (daily water, dishwasher tabs, etc.). Restaurant (Claw Bar) is very good. Pool is nice, although nothing special. Free of charge chairs, umbrellas, and towels for the beach. Most of the staff are friendly and helpful (one lady at reception was not; the one during check-in was great though). Very good location (5-minute walk to 5h avenue).

Stayed in August 2024

This accommodation exceeded our expectations - the room was huge, with loads of space for our family. There were 2 bathrooms, which were great and a separate dressing space for the master bedroom. Having a washing machine and dryer was great, giving us chance to do some laundry mid trip. The kitchen was huge and extremely well equipped, with full oven, hob, microwave, huge fridge/freezer and dishwasher - plus other items like blender too. This made our stay like home from home. There were additional lovely touches like we were offered champagne on arrival. There was also fresh coffee, pastries and fruit on offer in the reception area each morning. We used the pool and gym which were nice clean spaces, which were well looked after. There is a popular restaurant and bar area, which serve a good variety of items. Staff were kind, responsive and accommodating. A really nice touch is having free shuttle bus within a 3 mile radius, plus free use of bikes and free use of beach equipment, such as chairs, umbrellas, beach towels etc. Highly recommend and would definitely return.

Stayed in August 2024

Bar closed at 22.00

Great rooms and staff were exceptional

Stayed in July 2024

Elevator smell

Everything! Amazing location, friendly staff and great rooms.

Stayed in July 2024

Nothing

This hotel was amazing, beautiful rooms, very clean and great service. I particularly loved the shuttle to the beach and the location of the hotel

Stayed in July 2024

Jacuzzi was super-hot unable to be used. burning .. actually, on my entire stay the jacuzzi was empty all the time and everyone was complaining about it. Breakfast was free at the lobby, but it was not good at all. POOR variety ...For that better DO NOT OFFER ANYTHING

pool was great. Rooms were very clean and comfortable. The shutter drivers were amazing (MIKE WAS THE BEST)

Stayed in July 2024

Nothing

Everyone at the property goes out of their way to help and make your stay better, the property location is perfect! Swimming pool amazing and the apartment with all its amenities is beyond our expectations

Stayed in July 2024

Amenities, restaurants, service,

Stayed in June 2024

There was nothing we didn’t like about this property.

It was a beautiful property, the apartments were fantastic, so spacious and they had everything you would ever need. They were spotlessly clean and comfortable and beautifully furnished. They provided everything from towels for the pool to a shuttle to and from the beach or complimentary coffee and pastries you name it and they provided it. Naples is such a beautiful place from the fabulous restaurants to the white sandy beach. We loved Naples and especially the Bellasera resort hotel.

Stayed in June 2024

Amazing value, beautiful rooms, bar and pool area. The free shuttle service to the beach (with great chairs and brollies), and to local restaurants was fabulous. Loved it.

Stayed in June 2024

Nothing

Very friendly staff, great location very clean and comfortable! Great value

Stayed in June 2024

Everything about the hotel facilities and services were great, however the lack of goodwill towards us when we had to cut our holiday short was very disappointing. We spoke with the manager and he refused to allow any partial refund.

This is a beautiful hotel with great facilities. We stayed in a 2 bed apartment which was fully equipped and very spacious. The service of providing lifts to the beach with beach chairs and towels was great. Unfortunately, after our first day there was a tropical rainstorm lasting 4 days and we were unable to leave the hotel due to flooding in Naples. We decided to cut our holiday short as there was little to do in the torrential rain. We were very disappointed that the hotel fully charged us for 5 days when we only stayed for 2. We understand that the rain storm was not the fault of the hotel but a little goodwill and customer service could have been shown towards us. We would have loved to have stayed in the hotel for the full 5 days.

Stayed in June 2024

Todos en general ,Excelente

Stayed in June 2024

Exceptional facilities well suited for families and couples alike..good convenient location

Stayed in May 2024

Strict check out at 11am. Maid was knocking on our door at 1030 and came back again at 1058 . We then get a front desk call at 11:01. All of this was in the mindset of packing up. I think a ten minute grace period would fit better with the way the rest of the hotel is run

The room set up was perfect for our family. The resort staff was friendly and everything was kept in great condition. I especially loved all the little things that made our stay comfortable- water bottles/ champagne on check in, a kids toy for my baby, dishwashing detergent, free bikes and beach chair rentals… the things that other hotels will nickel and dime you for.

Stayed in June 2024

Nothing

The staff, the amenities, the facilities and location were all great. Great high end restaurant in the hotel. Family friendly.

Stayed in June 2024