paying for wi

comfort and clean and fireplace

Stayed in December 2024

sales as soon as we checked in

location was good

Stayed in November 2024

In need of repairs, cheaper products provided

Off the beaten path and commotion of tourists

Stayed in July 2024

Difficulty with steps, but next time I will request a lower entrance. A little further away from main Brandon area than I expected, but needed the down time anyways.

Peaceful site. Able to sit outside, on patio.

Stayed in May 2024

Nothing not to like!

Great location, friendly staff, very clean !

Stayed in March 2024

I really can’t think of anything we didn’t like.

It was quiet and the rooms were very nice. Much better than staying in a hotel.

Stayed in December 2023

The stairs were my only complaint but I have bad knees. Also thought there was suppose to be a trash bin at each unit, never found that.

Room, balcony, and pool. It was quiet without all the noise.

Stayed in July 2022

the cold. which had nothing to do with the stay at the room.

I would like to take the time to say thank you all for the amazing stay. I appreciate the welcoming vibes. I highly recommend this resort.

Stayed in January 2025

Wonderful amenities! Quiet location, yet close to activities.

Stayed in January 2025

Nothing to not like.

We loved everything. The space, the art, the property, the bed and the cleanliness. The staff was friendly too. It was close to everything.

Stayed in October 2024

Great location, clean, friendly staff

Stayed in October 2024

DO NOT BOOK THIS PROPERTY THROUGH A 3rd party; Booking.com, Expedia, Travelocity etc. They tried to relocate me on the day of my arrival as I was in my car 20 minutes prior to my check-in because I booked through a 3rd party. Very stressful, very upsetting. I had paid when I made the reservation but since I booked 3rd party the staff said I would be the 1st moved because "THEY" overbooked their property. I will never stay here again. There are too many places that I have stayed at in the 17 years we have been going to Branson for family vacations that did not make me feel like a 2nd class citizen.

Stayed in October 2024

I booked our condo several months in advance and pre payed. I received an email at noon on the day of our arrival saying sorry your reservation has been canceled. I contacted booking.com and the guy who answered was speaking Spanish. I had to interrupt him to let him know I spoke English. Not off to a good start. He put me on hold for about 15 minutes then came back on and told me he couldn't reach the property. We went ahead and drove the remaining hour to the property. Once at the property I was told by the incompetent staff that my reservation had indeed been canceled. The lady told me that they always over book and that if too many timeshare people show up they bump the people who are renting. My biggest issue was that I wasn't informed until hours before my family's arrival. The first day of our vacation was spent figuring out where we were going to stay. I will never stay at this property or any of its affiliates again and this will be my last time using booking.com.

Stayed in July 2024

We liked everything.

Loved the location. We enjoyed coffee on patio watching deer.

Stayed in July 2024

When we arrived to check in, they made me go to another person to get the wristbands. That person wanted to go through sales pitch before she would give them to me. I explained three times that we had another family waiting in the car that we needed to take to another location to check in. She ignored me until the third time I explained that we were tired from traveling and I needed to get the other family to their location. She said with a big smile on her face, but a snap in her voice, "WELL THEN WE'RE DONE!" When I asked clarification about directions to where our room was, she just looked at me and smiled. Apparently we really were DONE. This was the first time using Booking.com, and it will definitely be our last time. Overbooking a nonrefundable reservation is not acceptable. We will never again stay at any of the Wyndham resorts due to the hard sales pitch at check-in. People staying/spending their money at your resort deserve better treatment at check-in. We were inconvenienced by being moved to a different location when traveling and sharing car with another family that was not moved. We were again inconvenienced by an unnecessarily long check-in when explaining we needed to get the other family to their location. When businesses try to maximize their profits at the inconvenience of their customers, it doesn't usually have a good outcome. My friends and I share our good and bad experiences, and we have definitely been sharing this one.

We were one of three families traveling to Branson, MO. We all used booking.com to make reservations at this facility so that we could all stay together. At 9:00 a.m. of the morning of our arrival date, I received a call that our reservation had been moved to another location. I asked why, and was just told that several reservations had been moved, not just ours. No other explanation. Was told I would receive an email with confirmation of reservation at the new location. By 11:00 a.m. I had still not received email confirmation. Called the new location using the phone number I had been given by the gentlemen that called. The person that answered phone gave me a different number to call. When I called that number, that person told me to call the previous number I had called. After three phone calls, finally got someone to confirm the change in our reservation. When I asked again why our reservation was moved, I was told that the original location was overbooked. They blamed it on using Booking.com to make the reservation and said it happens all the time. Our reservation stated that it was a NONREFUNDABLE reservation. What is the purpose of overbooking if the reservation is nonrefundable? The resort gets their money regardless. One of the other families was travelling with us and we were sharing a car. Very inconvenient now that we are all staying at two different locations. We were definitely taken advantage of. Our reservation at the original location was not honored. Resorts overbooking just to make sure all their locations get booked to capacity.

Stayed in June 2024

Nothing to dislike!

Excellent location! Our unit was clean, comfortable, and no issues! The front desk staff were super friendly and the property was clean and well maintained. This was our second time staying here and will definitely stay again!

Stayed in June 2024

Everything was perfect for my family.

The staff was amazing 👏🏾! I literally booked this place because of Rockford Retreat's unprofessional management canceling me day of arrival, after a 4 hour drive. I booked and checked in 10 min later. The staff was sooo warm and welcoming to my family and I. They felt just as bad as I did, a true blessing I walked into. Everything was very clean and spacious. The balcony view was MY FAVORITE. Sun up to sun down I enjoyed that view. We hated to leave so bad but I'll check here first from now on when traveling to Branson. Thank youuu

Stayed in March 2024

everything was outstanding

Great room at a great rate. It was close to the shows and convenient location.

Stayed in May 2023

Loved all the accommodations and the room. Took time to enjoy the pool, hot tub and shot pool inside the game room

Stayed in May 2023

Very clean, staff was great, spacious rooms, and lots of extra activities available on the property.

Stayed in April 2023

Staff was very rude and racist

Nothing

Stayed in June 2022

it was very clean and spacious

Stayed in June 2022

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in October 2024