40 West 40th Street, New York, NY 10018, United States
#21 of 431 hotels in New York
Guests' ChoiceBased on 760 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.8
Facilities
8.9
Staff
9.6
Value for money
8.3
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 12, 2024
Glynis
United StatesNothing
Great location, accommodations and staff.
Stayed in August 2024
Reviewed: August 11, 2024
Maxwell
SwitzerlandNothing
The location is very central
Stayed in August 2024
Reviewed: August 2, 2024
Brenda
United StatesAll good
Friendly helpful staff, comfortable room, quiet and dark for sleeping, and best location in the city - across from Bryant Park which we use like our living room.
Stayed in August 2024
Reviewed: July 29, 2024
Ilke
TurkeyThe lobby is small and the waiting area is not well-lighted.
The location was perfect, the staff was very friendly. We were given a renovated room which was spacious and clean. We had a small issue about an invoice while checking out. The frontdesk manager did everything to come up with a great solution (thanks again!). All in all, it was a very pleasurable stay.
Stayed in July 2024
Reviewed: July 29, 2024
Carole
United KingdomGreat position. Lovely clean hotel.
Stayed in July 2024
Reviewed: July 28, 2024
Karen
United KingdomI think the rooms could be decorated better to give a more cosy feel.
Location was fantastic. Good value overall. Staff were very nice & helpful. Room was what was advertised & bathroom/shower all fine. Loved the Molton Brown toiletries.
Stayed in July 2024
Reviewed: July 23, 2024
Alice
United KingdomLovely complimentary coffee and muffins in the morning. Wonderful junior suite room facing Bryant Park, great view for people watching!
Stayed in July 2024
Reviewed: July 22, 2024
Christopher
United StatesThe area is very busy (read noisy). Nothing you can do about that. Thoughtfully, the hotel has earplugs next to the bed!
Everything. Celebrated our anniversary with a beautiful renovated room overlooking Bryant Park. Felt like an oasis in the middle of the city.
Stayed in July 2024
Reviewed: July 18, 2024
Brett
CanadaGreat new rooms.
Stayed in July 2024
Reviewed: July 16, 2024
Martha
United StatesThe lobby could have had more comfortable seating. Also, I lost the WIFI every time I closed my computer, having to re-boot repeatedly to get it back.
Room was a good size with sufficient places for bedside items near the bed and toiletries in the bathroom. Also sufficient plugs for devices. Bedside lighting was good. Shower had good pressure. Housekeeping was excellent. Coffee and muffins in the morning were great (although muffins could have been a little less sticky.) Staff was very helpful when had a problem with hot water.
Stayed in July 2024
Reviewed: July 14, 2024
Edmundo
MexicoLocation, view, staff kindness having a Coffee watching the same featured photo was amazing
Stayed in June 2024
Reviewed: July 11, 2024
Eric
BelgiumThe cleaning lady sometimes Came late (after 3.00pm)
The accomodation, the staff and the location
Stayed in June 2024
Reviewed: July 7, 2024
Elaine
United KingdomPerfect location overlooking Bryant Park. The staff couldn’t have been more helpful. No kettle in the room which wasn’t a problem as they brought one up immediately. Think it’s more of a Brit thing to have a kettle! A very friendly feel to the hotel and would definitely return.
Stayed in June 2024
Reviewed: July 2, 2024
Denise
United StatesLocation is excellent. We stayed in a renovated room, which was spacious and clean. The front desk team was friendly, courteous, and helpful.
Stayed in June 2024
Reviewed: July 1, 2024
Zhanar
KazakhstanWindows need to be soundproofed - very noisy at night, no breakfast, no tea/coffee maker in the room
Room size, staff are very nice
Stayed in June 2024
Reviewed: July 1, 2024
Karen
United StatesThe only thing we would change is the morning coffee routine. As much as we really appreciated the quality of the Illy coffee being served, having to get fully dressed to go downstairs to get it wasn’t ideal. Perhaps coffee service available on each floor or a Nespresso device in each room would be more ideal.
The room was extremely comfortable, spacious, and nicely appointed. The staff was exceptional-friendly, helpful, professional, and vet accommodating. The location is ideal. We enjoyed looking out over Bryant Park! We also enjoyed drinks at Celon, and dinner and breakfast at Koi. A Wonderful Stay all around!
Stayed in June 2024
Reviewed: June 25, 2024
Anita
United StatesIt was perfect! There was nothing g that we didn’t like
Perfect location. Easy access to subway, Times Square, Broadway. Very large room.
Stayed in June 2024
Reviewed: June 21, 2024
Sally
United StatesCan’t wait to go back and stay!
Stayed in June 2024
Reviewed: June 21, 2024
Griffin
United StatesClean, Best Location, Staff so friendly and helpful
Stayed in June 2024
Reviewed: June 17, 2024
Patricia
United StatesN/A
Love the staff - Jo and others are so friendly and helpful - love the location, and love the redecorated rooms.
Stayed in June 2024
Reviewed: June 14, 2024
Yvonne
Irelandnothing
Location is excellent, lovely rooms, great location. Jo at reception was exceptionally helpful.
Stayed in June 2024
Reviewed: June 13, 2024
Dan
IsraelAfternoon cleaning hours. I had to ask them to return later. The preferable default should be late morning or early afternoon.
Location, large room, clean.
Stayed in June 2024
Reviewed: May 26, 2024
Cynthia
CanadaGreat location overlooking Bryant Park. We stayed five night. First few nights in the newly renovated king size room; lovely but no view. Then we requested to move a non-renovated room with views. Amazing.
Stayed in April 2024
Reviewed: May 23, 2024
Douglas
United StatesNo rooftop bar but others nearby.
Excellent location and great staff
Stayed in May 2024
Reviewed: May 18, 2024
Anna
HungaryWe are returning here, we like it!
Location is perfect.
Stayed in May 2024
Uppsala, Sweden
Mexico City, Mexico
Klaipėda, Lithuania
Stockton, US
Coromandel Town, New Zealand
Chamalières-sur-Loire, France
Russbach am Pass Gschütt, Austria
Certaldo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content