Reviews of Hotel Canandaigua, Tapestry Collection By Hilton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
205 Lakeshore Drive, Canandaigua, NY 14424, United States
#7 of 15 hotels in Canandaigua
Guests' ChoiceReview Score
Based on 140 hotel reviews
8.4Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.5
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Facilities
8.7
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Staff
8.6
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Value for money
7.6
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Reviewed: April 21, 2025
James
United States5 Reviews8.0“Will do it again - no regrets.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Lake View
- • Stayed 2 nights
Service - at restaurant on the slow side for as busy as it was.
General atmosphere, the folks wotking the front desk were exceptioanl.
Stayed in April 2025
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Reviewed: February 16, 2025
Jackie
United States7 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location. Close to everything.
Stayed in February 2025
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Reviewed: December 6, 2024
Laura
United States1 review9.0“It was fun & a pleasure to stay there.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Kitchen getting food out. I waited 35 minutes for a yogurt parfait.
Would have liked a danish or muffin for a lighter breakfast & quicker turnaround to eat. Front desk people were most helpful too. Bar/restaurant & lobby areas were beautiful & view spectacular.
Stayed in December 2024
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Reviewed: November 12, 2024
Schillawski
United States1 review8.0“It was a good stay for a simple business meeting.”- • Business trip
- • Solo traveler
- • King Room with Accessible Tub - Mobility Access
- • Stayed 1 night
It would have been better if I had gotten the king I had booked.
Breakfast was good. Selection was so so.
Stayed in November 2024
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Reviewed: November 6, 2024
William
United States30 Reviews5 helpful votes8.0“Great property right on the lake”- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 2 nights
Rooms could have better robes to attend pool/hot tub. Welcome could have been a bit warmer. Nothing particularly negative, but it felt lukewarm.
Breakfast was quite good and we liked the idea of long period of brunch until 2 pm. .
Stayed in October 2024
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Reviewed: October 6, 2024
Chris
United States1 review8.0“Ok. needed to pay a premium to get a room with a view of the lake”- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility Access
- • Stayed 4 nights
no breakfast
Stayed in October 2024
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Reviewed: October 5, 2024
Doris
United States3 Reviews8.0“Would be perfect if the changes were made to the restaurant.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant food was horrible & over priced.. soup was cold & for $14.00 there was about 3 tablespoons full. Breakfast was terrible, I asked for over medium eggs & got over easy & runny. I told the waitress a young girl & she could care less.. front desk young man was not friendly at all.. very standoff attitude!
Location was great, grounds were pretty
Stayed in October 2024
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Reviewed: September 30, 2024
James
United States8 Reviews9.0“Canandaigua getaway”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The HVAC unit was too noisy. Not used to hearing a fan whirring away all night.
The location was perfect.
Stayed in September 2024
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Reviewed: September 24, 2024
Cynthia
United States10 Reviews9.0“It was short and sweet”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The view of the lake was beautiful and we were so pleased that we could check in early. The woman at the desk worked hard to find us a room that was available a couple hours early and we were thrilled to settle in!
Stayed in September 2024
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Reviewed: September 23, 2024
Sherry
United States13 Reviews2 helpful votes8.0“We had a very enjoyable time at this location.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 4 nights
- • Submitted from a mobile device
Bed was alittle on hard side. Not as comfortable.
Location, food was good, newer hotel and was on lake.
Stayed in September 2024
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Reviewed: August 30, 2024
Carl
United States5 Reviews7.0“See above.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
1. No access to the lake for swimming. 2. My $100 deposit was kept way too long.
Stayed in August 2024
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Reviewed: August 25, 2024
Denise
United States10 Reviews9.0“A perfect short stay vacation on the way to dropping my daughter off at college. Lovely hotel.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The coffee? It ended at 9am in the lobby and was not great. Extending to 10am recommended? More options would be nice within the hotel.
Right on the lake. We were only there 2 nights but it was a beautiful spot. Hotel rooms were a bit sparse but nice. We did not pay extra for a view, but you can walk by the lake anytime and it was lovely. Pool was good amenity. Beds were good but could have been a bit more plush (they are very firm mattresses). Staff was very nice. Loved the firepit! The town was great! Small, easy access to everything and parking not a problem. Had some great meals and only takes 35 minutes to drive to the opposite end of the lake.
Stayed in August 2024
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Reviewed: August 16, 2024
Paul
United States3 Reviews7.0Good- • Business trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There were a few teenagers swiming in pool with only underwear on . The pool monitor was oblivious and was only focused on his phone.
Stayed in July 2024
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Reviewed: July 15, 2024
Crystal
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t care for the parking. At times, could not find a parking spot as others were parking in hotel parking lot spaces that were not staying at the hotel.
The location, the view, the rooms, the bar staff were personable, friendly, and helpful!
Stayed in July 2024
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Reviewed: July 8, 2024
Deborah
United States1 review7.0“It was nice, fireworks for 4th of July weekend.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Haven’t received my Hilton member points yet.
Lakeside
Stayed in July 2024
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Reviewed: May 30, 2024
Prayagi
Hong Kong13 Reviews1 helpful vote8.0“Lovely vacation stay with great service - just last day of our stay power out for a few hours and breakfast was not avai”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Hotel staff Not clear and informed on breakfast included deal prepaid during booking.
Perfect location, beautiful view, good food
Stayed in May 2024
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Reviewed: May 25, 2024
Alfred
Netherlands4 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 1 night
- • Submitted from a mobile device
We got a disabled room , not cosy at all!
Stayed in May 2024
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Reviewed: May 20, 2024
Lindsay
United States1 review7.0“Clean and newer hotel in nice on water, though feels very unfinished and sterile.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and Lake View
- • Stayed 1 night
- • Submitted from a mobile device
Very sterile. Room was large but mostly empty - hardly any good feeling. Felt like they just moved in and didn’t have to time fill up the room. No good feeling vibe.
Newer cleaner. Beautiful location on the water.
Stayed in May 2024
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Reviewed: May 12, 2024
Jennifer
United States10 Reviews9.0“Excellent customer service and tge restaurant was great”- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I only wish we had a lake view
Very clean and modern
Stayed in May 2024
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Reviewed: May 5, 2024
Tatiana
United States14 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Lake View - Hearing Access
- • Stayed 3 nights
the room was not as clean as expected from a new hotel, and trying to book the hotel's restaurant was impossible. I was expecting to have some tables reserved for overnight guests. The reception staff is not aligned with benefits and payments between the shifts and our account had to be adjusted even though we went through everything during check-in.
The staff is friendly and tries to accomodate, and the room is comfortable
Stayed in April 2024
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Reviewed: April 23, 2024
Marianne
United States4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
n/a
close to everything
Stayed in March 2024
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Reviewed: January 1, 2024
Shirley
United States13 Reviews3 helpful votes9.0“We had a wonderful weekend and would recommend this hotel to everyone !”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Our room was beautiful but weirdly shaped . You could not watch tv in bed .
The location is perfect . The staff are all friendly and polite .
Stayed in December 2023
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Reviewed: November 12, 2023
Susan
United States4 Reviews8.0Very Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Neede more waste baskets- only had one in bathroom. Needed cups in bathroom. More towel racks in bathroom. Breakfast was very pricey,
Loved fire pit with view of lake. Sat around the fire for an hour.clean rooms.
Stayed in November 2023
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Reviewed: October 10, 2023
Janet
United States2 Reviews8.0“Good! Beautiful, clean, nice staff. I know that you opened recently, but things were pretty good.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
We were told on arrival that we'd have a wait of 1/2 to 1 hour to get in our room. I told the receptionists that I was going to give a review (which I do now and then) for Trip Advisor, and that I would note the wait. I got room keys within 2 minutes. My total wait was around 10 minutes, not an hour. I did send off a good review of the hotel to Trip Advisor, but it was not published, for some reason. Everything is very clean and new, and the location on the lake is outstanding! In our room, only one comment-the soaps were almost empty in the bathroom, and the dispensers were falling off of the tub wall.
I did not eat on the premises, we ate at a coffee shop on the main business street in Canandaigua. We had coffee and fruited yogurt, both very good.
Stayed in September 2023
