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  5. Reviews of Canopy West Palm Beach - Downtown

Reviews of Canopy West Palm Beach - Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Trinity Place and South Dixie Highw, West Palm Beach, FL 33401, United States

#4 of 36 hotels in West Palm Beach

Guests' Choice

Review Score

Based on 188 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.0

  • Value for money

    8.0

  • Free Wifi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 24, 2025

    10
    Excellent staff, comfortable but not flashy property, Wi-Fi limitations were unacceptable.
    • Business trip
    • Group
    • King Room
    • Stayed 1 night

    Almost $900 per night is too steep. Most of my text messages from my bedroom did not go through, as well as my Snaps to my family, who worried about me when I wasn't "responding to them."

    Stayed in March 2025

  • Reviewed: February 16, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was wonderful!

    Stayed in February 2025

  • Reviewed: January 13, 2025

    8.0
    Overall the stay was lovely but you definitely feel like a cash cow at every turn.
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely LUDICROUS valet charges. Insulting actually. To pay just under $500 for a one night stay and then $49 (w/ tax) for overnight parking is absolute robbery. And to top it off, it took 11 minutes for valet to retrieve my car and somehow hand me the wrong keys still. It is the sole reason that despite enjoying our stay, I would not return. Also the 20% surcharge made service staff extremely comfortable with not providing timely service. The daytime bartender Saturday at Treehouse, a woman whose name I can’t recall— who not only did not greet us for several minutes— had a sticky bar, and poured a weak drink (we did not want a strong drink, just a regular vodka-soda, but she under-poured and under-iced, thus making it almost all mixer. Her attitude wasn’t great but since we would’ve topped 20% regardless, it is what it is.

    There was a lot to love- comfortable beds, wonderful shower and toiletries, very clean, great views, extremely attentive and helpful front desk staff. Also loved the ride service to downtown area. Breakfast was also delicious. Mike, the bartender at Treehouse, was also very attentive.

    Stayed in January 2025

  • Reviewed: January 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The valet service was slow and weird

    Clean new highrise.

    Stayed in November 2024

  • Reviewed: January 9, 2025

    10
    Good value
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The valet service was odd and slow

    Clean nice new building.

    Stayed in December 2024

  • Reviewed: December 29, 2024

    8.0
    It was really good outside of such expensive parking arrangements.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Tub - Mobility Access
    • Stayed 1 night

    Having to paid almost 50 dollars for one night of parking. Of course, the attendants expected a tip in addition to the fee.

    Stayed in December 2024

  • Reviewed: December 27, 2024

    10
    Fantastic!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Excellent!!

    Stayed in December 2024

  • Reviewed: December 23, 2024

    10
    It was amazing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking is extremely expensive. There is no way to park your car if you don’t pay the valet parking which I think is ridiculous

    Very beautiful decorated. The pool on the roof is amazing and both restaurants are delicious

    Stayed in December 2024

  • Reviewed: December 21, 2024

    9.0
    Nice hotel with happy ambiance.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Room wasn’t clean and done on the second day of arrival back in the afternoon

    Great location, nice front desk members. Love the canopy shuttle. Love art around the hotel.

    Stayed in December 2024

  • Reviewed: December 3, 2024

    8.0
    it is a great property in a great location. without a doubt i will stay here again.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 5 nights

    nothing

    location and facilities

    Stayed in November 2024

  • Reviewed: September 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great rooms and rooftop bar

    Stayed in September 2024

  • Reviewed: August 28, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pricing of valet

    Everything, but valet

    Stayed in August 2024

  • Reviewed: July 11, 2024

    10
    The property is really welcoming, well located, newish, clean, lean, great vibe, and excellent art.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I had to use a hot spot to work because the wifi access kept asking me to join Hilton Honors. I did join, but I could not access the internet even though it looked like I was on wifi.

    I love the artwork on display and the fresh vibe. As soon as you walk in, the art pops, and the rest of the lobby is minimal and not fussy. The valet is great, and you can tip on the app, which, for me, was a huge plus. It helps to make tipping convenient and prevents you from having to scramble for cash or ask for a Venmo account. The bed and pillows are comfortable. The room is clean and minimal. There is great lighting, although the bathroom could use a lighted vanity mirror. One important feature is that the shower is designed correctly. You can turn it on without getting doused by the shower because it is on the shower wall opposite the showerhead. It's the little things like that that score high ratings for me. The closet is open and has a large flat surface for an open suitcase, so it doesn't need to be on the bed or floor. I'd stay here again over other properties because of these features. Also, the restaurant food was excellent.

    Stayed in July 2024

  • Reviewed: July 1, 2024

    10
    I will definitely recommend this location and will stay again upon return.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Staff was so friendly and accommodating, from the front desk, the valet, and the waiter at bar. The waitress at breakfast was amazing and so was the young lady Bre at the check in desk. I did not get the names of the check in staff on the day of arrival but it was a white male and an African American female who was so nice and courteous which really made a difference in our day as we were in town for a funeral. Thank you!😊

    Stayed in June 2024

  • Reviewed: June 23, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The noise level from the hallway and adjacent rooms was a bit high but the could’ve been situational as we stayed for a holiday weekend

    Pretty much everything. The rooms was beautiful and clean, the staff was very friendly and the food at the restaurant was very good. A lot of local options to get around too like free bicycles and a trolly!

    Stayed in May 2024

  • Reviewed: June 1, 2024

    8.0
    It was a great experience and location was prime, a bit expensive & more than I would usually spend.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was a bit on the green side first couple days last day looked much cleaner and clear. Pool party events need to be coordinated better, we were not able to swim first evening which was a disappointment since we just flew in and wanted to use pool that evening. Pool staff didn’t have same knowledge of what was going on or expected, they should know. Room was inconsistently cleaned. Beds made, but no new towels were placed out. Cleaner left a dirty cleaning towel in room.

    Location , amenities rooftop experience and pool with exceptions.

    Stayed in May 2024

  • Reviewed: April 11, 2024

    10
    Great Staff!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything!

    Great Breakfast included!

    Stayed in April 2024

  • Reviewed: March 30, 2024

    10
    Nice atmostphere, good peoplenice vibes!!! Loved it!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 5 nights

    the only negative was that I could'nt stay longer!!!! lol There was nothing negative about my stay. Keep up the good service.

    The food was excellent entertainment and ambiance on the roof top were very good. Both Steve and Ricardo were very pleasnt and accommodating, Well done Canopy for hiting such friendly front desk staff. I will be back!!!

    Stayed in March 2024

  • Reviewed: January 9, 2024

    9.0
    Nice spot. Good location. Very clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    complimentary coffee ended too early - I think at 7;30. Should go at least until 8 or 9 and would have been nice if check in person told us about the timing.

    Love the decor of the hotel and the room. Very clean and spacious rooms.

    Stayed in December 2023

  • Reviewed: November 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    You could hear everything from the halls inside the room. Not good if you want to stay in and sleep. Lot of noise.

    Nice rooms, amazing shower.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    10
    Birthday Trip
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    New and modern

    Stayed in November 2023

  • Reviewed: November 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk was amazing. And they will personally text you to make sure your happy. I felt like my comfort was there priority, thank you my experience was a pleasure 🙏 ☺️

    It looks beautiful. I did enjoy my stay. I only wish I could have stayed longer

    Stayed in November 2023

  • Reviewed: October 22, 2023

    10
    Very comfortable and attractive surroundings
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Specialty drinks at rooftop bar

    Spacious room; rain shower fixture; location to retail districts

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool towels were unavailable the whole time

    A mini all in one vacay with rooftop pool and bar.

    Stayed in August 2023

Showing 1 - 25

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