I reserved a king room through Booking.com, but when we opened the door to our room on the 15th floor, we discovered a double queen room. Thinking it was an error by the front desk, we went back down to reception. We were told we were “bumped” because we booked through a third party. So my confirmed reservation was not honored by the hotel. Unacceptable business practice! I didn’t back down, reaching out to Booking.com and hotel management, but we were never switched to a king room. The hotel did reduce the nightly rate and waived the resort fee. They didn’t “make it right” but they made the pill easier to swallow.

Location, location, location! Blocks away from Little Italy and the waterfront with loads of restaurants and attractions. Restaurant and bar (rooftop bar wasn’t open when we were there) and the best gym in a hotel. Our room was very quiet even though we were next to the elevator. Honestly, except for our room assignment, it was a great stay.

Stayed in April 2025

Great location and amenities

Stayed in March 2025

Well nothing truly just parking but even that was fine

Quick clean and easy access to the free aumidities

Stayed in March 2025

Great location with very clean rooms and facilities as expected. Breakfast was good but expensive. All the staff were very nice except the two ladies on reception when it came to checking out. It's a shame because it negates all the hard work of the other staff.

Stayed in February 2025

Really clean room and good location

Stayed in January 2025

A limited menu

Location & amenities

Stayed in December 2024

Entire staff went above and beyond, great location near Little Italy, great public spaces, very comfortable bed and incredibly clean room.

Stayed in December 2024

Extra charges I didn’t know prior arriving. Valet parking is absurd.

Nice hotel. Comfortable and well maintained

Stayed in December 2024

The fridge never worked my beverages were hot.

Location wise & room was comfortable

Stayed in December 2024

Nothing

Fabulous alternative hotel to downtown with great facilities for short stay.

Stayed in November 2024

The parking is expensive

Location

Stayed in November 2024

Location, cleanliness.

Stayed in November 2024

They were very helpful with all my needs. Great location.

Stayed in October 2024

Enjoyed an awesome stay here. Clean, quite and excellent service. The staff are wonderful.

Stayed in October 2024

I wish there was access to fresh coffee early in the morning.

I loved the location of this hotel. The staff was friendly and helpful. The rooms were clean and the beds were comfortable. The breakfast was terrific!

Stayed in September 2024

I loved everything

The staff was amazing! They accommodated early check in at late check out. The food at the hotel was great. And the location was close to everything.

Stayed in September 2024

The carte hotel was chic as much as it was safe, clean and a wonderful place to stay in downtown San Diego. The staff was always helpful with a smile and we found easy parking (paid) down the block. We were in easy walking distance to the harbor and little Italy. Our room had everything we needed with a great view if the city. The food at both restaurants and staff were excellent. We only wish we had more time to explore San Diego. So many great neighborhoods and dining options. The hotel was a gem!!

Stayed in September 2024

Clean, accommodating. We were there for a concert and we were able to check in early to get ready. That was great service

Stayed in August 2024

1.) The Bathroom was very nice EXCEPT for that hideous framed art they had that looks like a cross between an alien starfish lifeform, a parasitic worm and an eyeball looking at you - why in the world their interior designer chose this was beyond me; it actually startled me on a few occasions at night when I had to use the toilet. 2.) The Swimming Pool was closed and it was the middle of Summer!

This is possibly the best hotel you could stay in if you are planning to attend the San Diego Comic-Con and could not afford the unbelievably expensive hotels around the Convention Center. Still is a bit pricey; however, the amenities that come with this place will make this the “best value” hotel to make your Comic Con experience memorable and stress-free. First , it is a mere three miles from the airport and is near the Free Shuttle Bus stop to SDCC. The hotel has a nice modern look to it, with a restaurant at the lobby where you can have a heavy breakfast before heading to the Con. Theirbreakfast menu was delish, I didn’t even venture out anymore on any of the nearby brekkie joints. Just outside the elevator to my floor is a wall mounted ice and water dispenser . The hotel also replenished my water bottles (or should I say, Cartons) daily so I always had fresh water in my room. The King Bed City View room I had was chic and sizable . Room temp was nice and cold to offset the city’s summer heat, and I’m glad the staff gave me extra comforters and pillows. The walls were not entirely noise proof and I could still hear some muffled conversations but thank goodness not to the point of vulgar disruption. The room Tv has several channels but I was left wishing for a more extensive cable lineup. Wi-Fi signal was pretty good. Water pressure was decent. Thank goodness they also have a Keurig CoffeeMaker; however, the refrigerator was not cold enough. Bed is clean, very comfortable, no dust, no strange smells and no scratch marks. Staff and Valet have been courteous, amiable and responsive.The neighborhood also had a nearby Rite Aid Pharmacy, a Starbucks, a 7-11 store, a nice Mediterranean kebab place for any late to-go meal. The Little Italy Trolley Station that takes you to the rest of San Diego or Bus Depots uptown for that Los Angeles day trip is also a 7-minute walk from the hotel.

Stayed in July 2024

Breakfast very expensive and got locked out of our room twice as the door lock was defective

Lovely hotel, great location

Stayed in August 2024

I didn’t like the fact that the pool was pretty much shaded because of the building next door.

Loved the property if it was in a different location . And loved the food at rooftop and the feel…

Stayed in July 2024

Wish it was closer to a train station but it’s only a couple blocks away.

The property is updated and clean. Everything was very nice.

Stayed in July 2024

Nothing except that the sink in the bathroom drained a little slowly.

We stayed a a night with our family dog. Our dog was so welcome and that made us happy. Of course the staff welcomed us, the two-legged as well. The room was immaculate. The pool area was very nice, cozy and well shaded due to its location. We walked towards the ocean easily and to Little Italy area for wonderful restaurant experiences, wine bar and bakery. Overnight street parking was possible (free after 6:00 pm and Sunday). Stayed for only one night but thoroughly enjoyed the stay and the hospitality.. Every dollar spent was so worthwhile.

Stayed in July 2024

Spots of coffe on bedroom carpet . Face renovation building not pleasant for that price

Location great.pool in shade place with building average .parking very expensive and does not show on sute

Stayed in July 2024