Reviews of Casablanca Hotel by Library Hotel Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
147 West 43rd Street, New York, NY 10036, United States
#10 of 432 hotels in New York
Guests' ChoiceReview Score
Based on 549 hotel reviews
9.1Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.7
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Facilities
8.9
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Staff
9.8
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Value for money
8.5
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Free Wifi
9.4
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Reviewed: April 5, 2025
Terry
Australia7 Reviews9.0Wonderful- • Business trip
- • Couple
- • Premium King Room
- • Stayed 4 nights
The cafe was great and very useful, even better it was included in the room rate! The location is outstanding.
Stayed in March 2025
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Reviewed: April 1, 2025
Paul
Ireland17 Reviews10“Fantastic and friendly staff, great hotel location,”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 3 nights
No bar
Communal area which had all day complementary coffee and snacks
Stayed in March 2025
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Reviewed: March 30, 2025
Lynn
United States11 Reviews2 helpful votes9.0“We were surprised at how much we liked this hotel. We were worried about noise, but our room was pin drop quiet (not fac”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
can’t think of anything.
The continental breakfast and area were very nice. Def a step above the usual kind of thing. Very helpful staff from the front desk to the breakfast to housekeeping. While our room was small, we found it very clean and comfortable. The bathroom shower was large and the whole room had been tiled in a very nice way. Again, not the usual New York experience for midpriced hotels.
Stayed in March 2025
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Reviewed: March 28, 2025
Debbie
United Kingdom9 Reviews10“Fantastic stay & don’t miss the free breakfast xx”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to dislike
It might not look a lot from the outside but wow, really quiet considering we are mins away from Times Square, breakfast exceptional & included in price + free drinks & pastries during the day, great staff really friendly
Stayed in March 2025
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Reviewed: March 26, 2025
Mary
United States44 Reviews4 helpful votes10Exceptional- • Business trip
- • Couple
- • Deluxe Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Perfect location, walkable to all theaters. 24 hr lounge with tea, coffee, snacks, and excellent breakfast. I kind of hate having to review this so favorably since I hope a room is available whenever I travel to NYC in the future. But no matter the facilities etc, the crown jewel of the Casablanca is the amazing, helpful staff at all levels. It is a wonderful place.
Stayed in March 2025
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Reviewed: March 24, 2025
Neil
United Kingdom37 Reviews1 helpful vote10“It was a fantastic stay & we were made to feel very welcome. Would definitely recommend”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 3 nights
Location was superb & "Ricks Bar" fr breakfast & snacks was excellent
Stayed in March 2025
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Reviewed: March 23, 2025
Elizabeth
United States11 Reviews3 helpful votes10“Great location in the heart of the theatre district. Nice breakfast.”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
We love the location of this hotel, in a quiet street, walking distance to Broadway theaters and lots of restaurants
Stayed in February 2025
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Reviewed: March 22, 2025
Jane
United Kingdom7 Reviews1 helpful vote10“Very nice hotel in an excellent location!”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
A coffee machine in the room would have been nice. Ricks cafe was open 24/7 so it was possible to get an early morning coffee, but the convenience of a machine in the room would have been nice.
Breakfast was perfectly adequate. Described as a light breakfast, but there was plenty of choice - cereals, porridge, yoghurt, toast, bagels, hard boiled eggs, fresh fruit, pastries. Coffee, tea, hot chocolate, orange juice etc
Stayed in March 2025
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Reviewed: March 22, 2025
Ann
United States1 review10“It was wonderful, definitely staying there next time.”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
So quaint and very clean
Stayed in March 2025
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Reviewed: March 19, 2025
Gail
United States9 Reviews10“Great staff and location but the building needs refurbishing”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Things didn't always work, like the phone, TV and toilet
Location but the property needs updates and refurbishing.
Stayed in March 2025
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Reviewed: March 18, 2025
Michael
United States7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premium Room with Two Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The staff was outstanding. We really like the Cafe a d the location was great
Stayed in March 2025
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Reviewed: March 17, 2025
Donna
United States14 Reviews2 helpful votes9.0“Pleasant Stay”- • Leisure trip
- • Family with young children
- • Petite Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Congeniality of staff. Complimentary beverages 24/7. Location to theatres.
Stayed in March 2025
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Reviewed: March 15, 2025
Bostongal
United States35 Reviews7 helpful votes9.0“Peaceful and friendly oasis in Times Square”- • Business trip
- • Solo traveler
- • Petite Queen Room
- • Stayed 1 night
This is nothing that can be changed but it should be noted: the hotel is in a very, very old building--on one hand this is why it feels so cozy and charming! One drawback however is that the heat/AC is managed centrally. Fortunately for me the temp was absolutely perfect in my room the whole time I was there. It ran slightly cool at night which I like. I can imagine if you don't like the 'common' temp that could be a problem. One advantage to the central control is that I didn't have a noisy blower/fan going off and on all night which is often the case in other hotels. Finally, because of the age of the hotel some people might find the rooms are smaller or darker than they would like (I had a Queen room without a view). Again, this is typical for older hotels in NYC but be prepared for it. All that said, I would def stay here again.
This is a cozy, well situated small hotel that is a peaceful oasis after a day or night of NYC hustle bustle. The staff is exceptionally welcoming and accommodating--for instance, arranging for a cab for me to take me to the airport. The 24 hour cafe/common space on the second floor is bright, warm and cheerful and feels like a quiet country resort, not NYC. There is a limited but perfectly lovely breakfast in the morning (hard boiled eggs, oatmeal, pastries, yogurt, toast, etc.) I really appreciated having access to fruit, pastries, water and coffee 24/7. A great place to refuel. My room was comfortable and quiet. Nice touches like complimentary water bottles, slippers, robes, etc. Location was perfect for any activity, show, etc. in Times Square. You can't get much closer!
Stayed in March 2025
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Reviewed: March 8, 2025
Nogueira
Italy18 Reviews2 helpful votes10“Nice place and good staff”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast
Stayed in January 2025
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Reviewed: March 5, 2025
Mary
United States3 Reviews10“Exceptional and Affordable!”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
The bed is just a tad to soft.
The staff are always so kind and friendly and willing to help in any way they can. Love the breakfast also and pastries, snacks, coffee available 24/7x
Stayed in March 2025
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Reviewed: March 3, 2025
Rodrigues
United Kingdom1 review10“Fantastic stay and lovely hotel with great staff!”- • Leisure trip
- • Family with young children
- • Petite Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The hotel was exactly where we needed it to be. The room was excellent, as was the room and all the small touches such as toiletries and water. The breakfast was just what we needed and we had the luxury of having access to coffee/tea and fruit all day. The staff were friendly, polite and obliging.
Stayed in March 2025
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Reviewed: March 2, 2025
Tina
United Kingdom15 Reviews10Exceptional- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
The use of the Lounge all day with tea and cake
Stayed in February 2025
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Reviewed: March 2, 2025
Sheila
United States31 Reviews10“Lovely boutique hotel with nice amenities.”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 1 night
Rooms are on the small side
Rick's cafe, amazing staff, comfortable room!
Stayed in February 2025
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Reviewed: February 27, 2025
Janet
United States42 Reviews5 helpful votes9.0“Fantastic, Cozy Stay in a Great Location”- • Leisure trip
- • Family with young children
- • Petite Queen Room
- • Stayed 1 night
I wish I could have controlled the heat in the room because I wanted it warmer at times, and I had to call someone to fix that for me.
The room was spotless, the staff was amazing, and Rick's Cafe was so cozy with a fire at all times and wonderful coffee and snacks. The location cannot be beaten! I loved feeling like I knew the people at the front desk and in the cafe since I saw the same people often. Oh, and the breakfast was perfect!
Stayed in February 2025
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Reviewed: February 23, 2025
Rosane
United States22 Reviews2 helpful votes10“Morocco class in Times Square!”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing.
Charming, wonderful attentive staff, Rick’s Cafe is gorgeous and relaxing.
Stayed in February 2025
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Reviewed: February 22, 2025
Sharon
United States7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
The hotel was located near everything within a short walking distance. It was quiet. The staff was very accommodating. I will definitely return again and recommend it to others.
Stayed in February 2025
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Reviewed: February 20, 2025
Stratocastergirl
United States5 Reviews10“Love love love this hotel!”- • Leisure trip
- • Family with young children
- • Petite Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room was a bit small and warm but it was 20 degrees outside so the coziness was appreciated!
Loved the staff and Rick's cafe. The staff was so attentive and responsive. I can't think of another hotel in my long life that was so attentive. The location could not be beat!!!! Would definitely recommend it. We tried booking for next year but they were sold out!
Stayed in February 2025
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Reviewed: February 19, 2025
Janis
United States13 Reviews10“Excellent location and staff”- • Leisure trip
- • Couple
- • Petite Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was very good. Nice little variety. Coffee is amazing. Staff is excellent. Entire staff caters to the guest in a big way. So friendly, so helpful. Location in Times Square is near to so many things. Def would recommend!
Stayed in February 2025
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Reviewed: February 13, 2025
Margaux
France16 Reviews2 helpful votes9.0“Amazing stay! Perfect location”- • Leisure trip
- • Family with young children
- • Petite Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Maybe the breakfast could be upgraded with some scrambled eggs, hams etc…
The location is perfect! Great value for the price!
Stayed in February 2025
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