Heat went out in her room while my daughter was there. I was disappointed because this was a Birthday trip for her, and she ended up with a space heater. Oh well… these things happen.

Beautiful property. Bed was comfortable. Room was upgraded to a better room.

Stayed in January 2025

The bathroom needs a really good scrubbing, and the trash cans need cleaned. Our television sound was not very good. It sounded better coming out of the speaker in the bathroom.

Stayed in January 2025

We tried to get some drinks at the bar, the girl there didn't know what she was doing, took her forever to make one drink, my husband and my son just had beers, also my son called 3 times and asked for blankets, for the pull out bed , blankets never arrived. My granddaughter ended up using a throw blanket that I. Had

I. Had 2 rooms one for my husband and me, the other for my son and his family, The facility is awesome, location spectacular, beds very comfortable, personal very accommodating.

Stayed in January 2025

We checked in at 4 and only stayed one night planned to leave after breakfast, the spa closed at 5pm so after getting settled in my room I rushed to the sauna and only had 30 minutes wish I had more time.

All the amenities

Stayed in January 2025

We couldn’t get housekeeping to clean our rooms. Out of 4 rooms they only came to two of them once and cleaned one time in 7 days. When we called for service we could only talk to an automated system and leave messages.

We loved the amenities and the spacious rooms. The beds were very comfortable.

Stayed in January 2025

Housekeeping hadn't visited our room to clean and replenish things while we were gone. They may have been short staffed.

The hotel is beautiful. Staff was amazing.

Stayed in December 2024

bathroom amenities needed to be checked; empty or non-working dispensers of body wash , shampoo and kleenex

breakfast was very good - many options available - service was very good

Stayed in December 2024

Hester was will or nothing. First night we froze, second night we cooked. The pool wasn’t heated and the hot tub barely warm.

Christmas decor and the view!

Stayed in December 2024

Beautifully decorated for the Christmas season. Staff were always friendly and helpful. The room was very clean and comfortable. Parking was nicely lit at night.

Stayed in December 2024

weather could have been better but for the time of year it could have been worse

Breakfast was very good with several options to choose from. Room size was nice, bed was very comfortable as was other furniture in room. Location is excellent and away from busy Branson entertainment area but with easy access to the shows.

Stayed in December 2024

Quite a distance from everything. Rooms definitely need modernization, equates to overpriced. No microwave unless you pay $20 to have one brought up, crazy. $10 daily to park when you're already paying high prices. Pastries expensive and not as tasty as you'd expect.

Inside is beautiful and so nicely decorated for xmas. Girl at checkout very nice. Doorman, Daniel, super personality. He was so sweet with 5 yr old great grand daughter, she was excited every time she seen him. Great guy.

Stayed in December 2024

Faint odor of tobaco smell in the room. No tea, just coffee. No note pad and pen in the drawer. $7 for a bottle of water???? $10/day to self park my car in the outdoor parking lot. Kinda cheap thing to do.

Overall a very pleasant stay. Staff was friendly and helpfull. Food was good. Decorated nicely for Christmas.

Stayed in December 2024

No bellhops when I checked in so I had to carry my luggage from across the parking lot. Also, food was wayyy overpriced. $12 for a coffee and a small danish and the coffee didn’t seem very quality.

Lobby was beautifully decorated

Stayed in December 2024

Charge for parking

Looking forward to returning

Stayed in November 2024

They didn’t clean our room very well. Coffee stain in bathroom sink. Left dirty towels & wash rags in shower & dropped off clean towels in the counter.

Beautifully decorated & very accommodating.

Stayed in December 2024

Water pressure in our sink was not great, no bread options with buffet breakfast

Stayed in December 2024

I didn't like that I had to pay to park at a facility I payed to stay at, plus I didn't like that I payed resort fees and still had to pay extra for things at the resort. What are the fees for?

The facility was beautiful and they service was exceptional, but the resort fee and the fee for parking was absurd. I don't understand why guests have to pay to park at a facility they are staying at, makes absolutely no sense. Plus what are we getting for the resort fees, what's included with that because we had to pay extra for everything there.

Stayed in December 2024

Very nice accommodations,highly recommend, staff is very kind

Stayed in November 2024

The cold shower the next morning and the coffee pot not working. We called housekeeping. Spoken to the automated person who said she would tell engineering and they would contact us soon. After waiting an hour, we never heard from them, took a cold shower and left for our appt. We had hot water for our evening shower.

We ordered via the QR code at 9:30pm for 7:30am delivery. We received an email confirmation. After waiting 45 mins the next morning with no breakfast delivered, I called room service. She said her system was down and never got the order. She verbally took it and delivered our breakfast in 20 mins. It was a good breakfast.

Stayed in November 2024

Limited services. No housekeeping, not enough staff for restaurants and low quality food really dampened the overall experience.

Stayed in November 2024

Our room was not attended to the first day. More than one cup of coffee would have been nice.

What a beautiful and well maintained space. The staff was always friendly, courteous and helpful.

Stayed in November 2024

Our room was cold,even with the heat on. Surfaces were not dusted, just half an effort was given to this.

That it was decorated for the Christmas season. The staff was very friendly and efficient.

Stayed in November 2024

Needed better direction on where things were inside.

The whole facility.

Stayed in November 2024

Outdated

Location and amenities

Stayed in October 2024