There was no parking inside of the parking lot and they are charging almost $40 a day to park there with no spots

Stayed in March 2025

Loved everything except for waking up at 5-6am to dozens of police and EMT on every floor, giving us no information or explanation about the situation.

It was a beautiful room and plenty of space. Very comfortable and clean. Would recommend 100%.

Stayed in November 2024

I did not like the fact that breakfast was not included in the price.

The room was large in size. It was clean.

Stayed in October 2024

I felt that the hotel was at a high stsndard

Friendly and helpful staff

Stayed in September 2024

How rude the guy who checked us in was.

Our suites were spotless. I really liked that there were shower and tube in the bathroom and a door between the sink area and the toilet

Stayed in July 2024

I didn't like the stiff beds. It hurt my sore body more.

I like the professionalism of the staff. I also liked the size of the room.

Stayed in August 2024

The property was very clean.

Stayed in July 2024

Airport shuttle needs to be upgraded. Still using an old van.

Room was great and large, hotel conveniently close to airport.

Stayed in July 2024

Front desk rude. Cleaning woman walked into our room without knocking at 10am. Check out wasn’t until noon and one of us was in the shower

Clean, nice room

Stayed in January 2024

50 dollars for breakfast for two people with a buffet that had little selection.

Really pretty hotel and nice staff

Stayed in December 2023

The gated entry system was very hard to use. Although the hotel was generally accessible, there were some specific things that could have been improved (e.g., door assists on washrooms and the doors to the accessible rooms) to make things easier for those with disabilities.

The excellent location which was close to the airport, a major outlet mall, and to my relatives. Although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited menu that served food and drinks in the evening. The staff was very friendly.

Stayed in December 2023

When I checked out, I had no additional charges on my invoice but my credit card was charged extra a few days later. I contacted the property multiple times but received no response.

Clean, just as described

Stayed in October 2023

There was no kettle, only a coffee machine. No spoons

The room was large with a large comfortable king size double. There was a bath and a separate shower. Great location to Rosemont and the blue line to downtown

Stayed in October 2023

The rooms was nice And the staff was very good

Stayed in September 2023

There was no room service even though there was a menu on the desk it’s misleading, if i wanted food they wanted me to go down to the bar

location and how comfortable the rooms were

Stayed in July 2023

The lobby needs renovating, looks like a 3rd world country lobby. Coffee machine in room nonfunctional. If it had been functional, not enough team for amount of people assigned to the room. Finally, no grooming amenities (what, no shower cap?!).

Proximity to O’hare, excellent shuttle service! Room was nice. Like the way ice machine enclosed. Good thinking.

Stayed in July 2023

There was a disconnect between Booking.com and Marriott. Fortunately Marriott was able to accommodate our reservation.

Stayed in June 2023

Airport shuttle should be 24 hr, there was NO ROOM SERVICE OR RESTAURANT as advertised, understaffed so staff were stressed and not friendly, not even a bottle opener for the beers sold at front desk. Nickel and dimed for everything (like daily $15 for wifi) .Marriott, you should be embarrassed.

Comfortable beds and room.

Stayed in December 2022

A free shuttle to the convention center and back every so often would have been nice. The wind at night would cut you in two sometimes. High prices at the bar.

Really liked how clean the room was, and how quickly the housekeeping staff worked and how accommodating the staff were. Even though the hotel is on an approach vector for the airport unless you had a window open the planes sounded just like a strong gust of wind. Also, the fact that there was almost always an elevator on the ground floor and if it wasn't, it was a very short wait for one.

Stayed in December 2022

The parking fee. I would have rated them a 10 but I felt the parking fee was too much. I can except $32 total to park for a paying guest; not $32 a night (self parking). Outrageous

Size of the room and cleanliness. Staff was wonderful and very helpful.

Stayed in October 2022

great bed. very clean

Stayed in October 2022

The hallway on the floor to the room is not properly cleaned of pets urine. But inside the room, its excellent

The Room size is adequate and very clean. It has adequate amenities and very good toiletries. The airport shuttle service is very reliable and friendly driver.

Stayed in September 2022

The service was not good. whenever we asked to send up something and they said they would, the staff never did. the coffee at breakfast was horrible!!

I liked how clean and spacious the room was

Stayed in August 2022

Parking was outrageously expensive and gated parking was unfriendly and inaccessible for friends of guests just dropping in to visit. Breakfast was $$$

Size and cleanliness of room.

Stayed in September 2022