No slippery or bath products

Welcoming staff, great food for breakfast, smart tech in the room and very distinctive shared areas. Nice stay in NYC

Stayed in April 2025

Wanted more food options throughout the day. Wish the gym was a little bigger. Other than that everything was great.

Aesthetics of the hotel. Staff is really friendly. Buffet was great. Rooftop bar and view was really good.

Stayed in March 2025

Location, style/decor, friendliness of staff

Stayed in March 2025

I love the place!!

Stayed in March 2025

NONE

Perfect hotel. Amazing operating technology. Very friendly young staff. Excellent location. Beautiful architectural design

Stayed in March 2025

Service and room condition perpect!!

Stayed in March 2025

If you're traveling with many bags in march 2025 check the neighbourhood area: there are construction works so you might want to plan your route accordingly. It would also be lovely to have a kettle in the room.

An absolute gem in NYC! I chose a room with a view and it was one of the best experiences in this city: sunset was incredible and in the morning you can get a bagel and a coffee from one of many cool places nearby and enjoy it as "breakfast with the view". A possibility to control everything with Ipad is a nice bonus. Also, the location is just unbeatable: there are so many good restaurants, cafes, bars around that it makes it absolutely enjoyble to stay here. A hotel is in 2-4 minutes from different subway stations making it easy to reach any station in NYC, Williamsburg is just around the corner, in case you're looking for less popular sightseeing options. There is also an abundance of streetwear shops around the corner.

Stayed in February 2025

i requested daily cleaning and they missed one day.

very well designed. rooms are micro. but they’ve made so many soft seating areas that are very comfy if you need to work and want to stretch out. the rooftop is awesome and the staff are super friendly.

Stayed in March 2025

Room was small,

Great bar and lobby area, perfect to hang out in and do some work

Stayed in March 2025

Very clean and options for room cleaning were great. Staff are super helpful and got us a taxi to the airport. The location of the hotel and view of the rooftop bar were amazing!

Stayed in March 2025

The public area at this particular CitizenM doubles as a kind of WeWork place so it gets crowded with non-hotel residents that are just working. The plus side is that they happen to be interesting people.

I have rated many CitizenM hotels before but basically if you enjoy Euro/Asia style of tiny but high tech and comfy little room with great public space then you will love it; alterantively if you expect a traditional hotel room you will be disappointed. I happen to travel all over the world so this is what I like, and would definitely stay again. If I was with a family on a sightseeing trip I would not stay here, but for work, short trips, it is a great area and a nicely run place.

Stayed in February 2025

The room was amazing but the other parts of the hotel experience weren't. I arrived late at night after a very long wait at the airport and the staff member at the desk wasn't at all friendly or welcoming. She just pointed me to a kiosk to check myself in without saying anything, and didn't offer any information about the hotel. I had to ask where the elevator was, etc, just to figure out how to finalise my check in and get to my room. I also had to flip the quilt on the bed because there was a stain on top part, so the room could have been cleaner. I'd stay again just for the ambience of the room, which was perfect for a two-night stay, but I didn't enjoy the vibe of the communal areas and reception, which felt a bit standoffish.

I enjoyed my stay here. The room in particular was excellent: the lighting was amazing, the bed was incredibly comfortable and the amenities were all well thought-out. It's a small space, as advertised, but the arrangement of the furniture made it all very comfortable. I loved the view and the iPad which controlled the lighting, television, blinds and a bunch of other things. The shower was exceptional and the location is good; it's close to the subway and there are plenty of shops, restaurants and cute bars nearby.

Stayed in February 2025

No free coffee facilities

Location and public areas

Stayed in March 2025

The iPad that controls the room settings can be a bit slow and buggy.

Perfect location, small rooms that are well-planned and efficiently designed with almost everything you’d need. A kettle would be nice.

Stayed in March 2025

Late check in, approx 45 to 55 minutes later than the 2:00pm expected check in time.

A lot... AMAZING view from the room; simple check in & out; coolest decor throughout hotel; awesome rooftop bar with great staff; room offered everything you'd need; amazing room features; high tech; great location. They really maximized on the small space per room. Cannot wait to return!!!!

Stayed in March 2025

The room is relatively small, but we made it work. If I could change anything about the room, it would be for both occupants to be able to exit the bed without climbing over one another.

I love the funky atmosphere of this hotel. It's so much fun to walk around and look at all the unique artwork and decorations. I liked the Cloud bar and enjoyed some of the signature cocktails. Very convenient location to subway and to wonderful restaurants!

Stayed in March 2025

Scaffolding up outside, rooms are small

Very clean, friendly staff, comfortable beds and great location.

Stayed in March 2025

Very little privacy when using bathroom in room (door doesn't close fully).

Stayed here a couple of days during a trip to Manhattan. Very central location, amazing breakfast, great music. Clean and comfy room. Easy to check in and out.

Stayed in February 2025

It was perfect 👌🏼

Brilliant - perfect Breakfast and Location 🤗

Stayed in January 2025

Staff not overly helpful. Area slightly rough and intimidating

Style. Bar. Views. Modern. Room controls excellent

Stayed in February 2025

Staff very friendly and accommodating

Stayed in February 2025

Great location, very clean, amazing view from the rooftop

Stayed in January 2025

Second time i stay here. Great location in terms of public transport, a lot of shops, walking distance from Soho. The staff was very friendly and helpful. Rooms are good enough to just sleep/rest but good value of money.

Stayed in February 2025

No kettle in the room

Everyone was so friendly and helpful. The bed was super comfortable, and we loved the custom mood lighting. Rooms were cleaned well. While the rooms are on the smaller side, the hotel makes up for it with the social spaces and the roof top bar with amazing views. The Pelaton bike in the gym was a bonus too.

Stayed in February 2025