The bed was awkwardly positioned under the window, with three sides against the walls. This made it difficult for the person sleeping next to the wall to get out of bed without having to climb over the other person.

Amazing location. Very good breakfast. Very lively atmosphere at the lobby/bar.

Stayed in February 2025

Everyone on the staff was so helpful and pleasant. Great location to great food, subways, and entertainment.

Stayed in April 2025

The room may be a bit tight/small for some people. It was not an issue for us, but I can see others might not like it- particularly how the bed is up against the wall. If you’re sleeping on that side you’d have to climb over the other person to get out of bed.

Amazing location!!! So close to Broadway shows, subway, Times Square, etc. The bed was sooo comfortable and we loved the iPad controlled room and the fun features. The view from the rooftop bar was great (see picture). All the staff were friendly. They have what appeared to be a nice breakfast, but we did not participate.

Stayed in March 2025

The room is a bit small but it has everything you might for a short stay.

Stayed in March 2025

Breakfast was great.

Stayed in March 2025

Great location, clean and comfortable

Stayed in March 2025

I would have liked coffee and tea making facilities in the room. I would have liked more that the room was serviced everyday rather than having to opt in.

it all worked well and great shower, very comfortable bed, and did what it needed to do. Good TV, facilities all very good. Good breakfast which was good value. Staff all very helpful.

Stayed in March 2025

Would like a few more food choices at the bar.

The location worked well for walking to most of my events and getting to my meetings. The staff was very helpful and responsive.

Stayed in March 2025

The water in the shower didn’t get hot enough.

I loved the location and the friendly staff.

Stayed in March 2025

Loved the location! The hotel was great, such a great place to stay. Staff was incredibly friendly. Definitely coming back!

Stayed in January 2025

Tight space in the room

Very good location

Stayed in March 2025

NY prices and street noise, but location is spectacular:) nearby parking is $77 for 24 hours with taxes and congestion charge.

On par with the good contemporary European hotels - new, clean, efficient, quirky design, fast elevators, Hans grove bath fixtures with good water pressure ( unheard in NY hotels). Was very pleasantly surprised, will be back if the price stays that competitive. Breakfast is worth $20 a person.

Stayed in March 2025

Room wasn’t cleaned

Staff Location Vibe Espresso Coffee

Stayed in March 2025

Unfortunately the bed !! A bit to soft for us and where it was located in the room otherwise we would not fault the hotel

Excellent location loved the rooftop bar

Stayed in March 2025

that the bathroom fromthe lobby was way downstairs

the view. The fresh fruit at breakfast. the room

Stayed in March 2025

Had some issues with the tablet, which were resolved by themselves in few hours, but it required some calls to the lobby, and a few hours that the tablet/tv didn't work.

The location is great! The room was perfect for a solo traveler, and the bed was just amazing. The staff was friendly and nice.

Stayed in March 2025

Room was the perfect size for a solo traveler and the bed was very comfortable. Location was great - I planned this trip to see a handful of Broadway shows and most were within walking distance (Walter Kerr for Hadestown was less than a 5 minute walk and Music Box Theatre for A Picture of Dorian Gray was less than a 10 minute walk) or had subway stops right next to the hotel. Times Square was also about a 10 minute walk.

Stayed in March 2025

Perfect location, friendly stuff, easy & fast check in and check out! I love their concept, also bar in the lobby! CitizenM hotels never disappoint!

Stayed in March 2025

- Location: Walking distance to Times Square, Broadway, Hell’s Kitchen, MOMA, Rockefeller Center; subways upon exit - Facilities: bar with amazing view, gym, - Property offers the option for each day the room is not cleaned, a donation will be given to a charity; something that also is kind for the environment and the cleaners - Breakfast is amazing - Staff are helpful and friendly. Kudos to Kevin for helping me out with my check-in and making my stay in the hotel more comfortable. - Very interactive room where you can choose lighting, moods, TV channel from an Ipad. While it’s close to Times Square, the room is quiet.

Stayed in March 2025

Unfortunately one night the heater broke so it was very very cold overnight.

Convenient location and buzzy.

Stayed in February 2025

First and foremost the location is perfect!!!! Secondly, the room is super clean, quiet & mega convenient! Last but not least, the staff is formidable, super friendly, accessible at all time and highly professional. MASSIVE THANKS to Kevin& Paul whom made my stay comfortable and uniquely pleasant! I am, for sure recommending the CitizenM NY Times Square.

Stayed in March 2025

Great staff and location

Stayed in February 2025

Great vibe and location, breakfast was nice and staff were helpful. Bed was comfortable

Stayed in February 2025

Great vibe, comfortable bed, great location

Stayed in February 2025