The amenities advertised didn't exist. The pictures on the advertisement were at least 25 years old. It's a transient hotel that has long-term department of social services residents, and the staff spoke in a foreign language during check-in amongst themselves about us and they were carrying on personal phone calls while checking me in. When I said I had a reservation, he said. ID and card. Didn't greet me or explain anything, and just put 2 key cards on the counter and continued his phone call. I barricaded the door and would not let my family go out of the room without me. We only had 2 towels for 5 people... list goes on... advertised 2 pools. There were none..about 12-15 immigrants that were bused up from NYC loitering out front 24/7... Asked for hypo allergenic pillows. I was told that if they had any, I could only have 1and was taken to an adjoining room to hunt through the pillows and told " nope we don't have any , you want your money back ?" My credit card was charged twice.

Not much. The elevator was fast.

Stayed in July 2023

room breakfast

nothing

Stayed in May 2023

I checked in with my daughter at 11 pm and went right to bed. Then at 1:30 am in the morning someone started pounding on the door. My daughter woke me up and said someone was breaking into the room. Someone opened the door with a key but the safety lock was on and the door would not fully open. Someone said they were security and had to check my license. I told them I showed my license when I checked in. They said they needed to see it. I told them go away and they were not coming in my room. The person then said I was a b@tch and said he was coming back with someone else. My daughter and I could not sleep the rest of the night and she had basketball that day. I complained to the front desk the next day and they did not nothing. Did not say sorry or explained what happened. I left and booked another place that night.

it was dirty and run down

Stayed in June 2023

EVERYTHING!! When I approached the desk, the guy was sitting on his phone, and it took a minute for him to notice me. He said only the bare minimum and was not hospitable at all! The building had security which I understand may be necessary, but they did nothing to prevent anything; instead looked like they were just hanging out with friends. When I got up to the room and opened the door, it smelled like someone had literally just gotten done smoking a joint (Note there is a Smoke-Free sign on the entrance). Even for the deal I got on the room, it was not worth it.

Nothing

Stayed in June 2023

I had roaches in the bathroom

Stayed in May 2023

this worst place to stay . $50 max worth staff sucks so rude .. middle of night fire alams got

Stayed in May 2023

1. Need to be renovated 2.need new staff (in friendly

Stayed in May 2023

i had to kill 2 roaches in my room. i had to shake all my items out to make sure i don’t bring any to my home. that’s means the Room is dirty!

very affordable!

Stayed in May 2023

The hotel feels really unsafe. The staff at the reception is rude and unprofessional. The room was horrible, ac did not work and there were cockroaches, horrible bathroom, smelled horrible. Not worth the money. Unsafe, avoid. Honestly avoid it if you can book an Airbnb somewhere.

Stayed in May 2023

worst hotel I have ever seen staff rude very disgusting

nothing

Stayed in May 2023

everything

it was my worst exp ever. clogged toilet as soon as we went in. microwave without a plate holder and broken center piece. cold water in the shower. shooed away at breakfast by staff because we were late. the worst ever.

Stayed in May 2023

EVERYTHING customer service. They were so rude an DIDNT help at all…. The guy refused to get a manger …. A tried to threaten me with police . That were already outside

Nothing absolutely horrible place

Stayed in May 2023

The door was loose, I had to get the front desk to fix my card keys every time I tried to get into my room. The front desk staff, mainly Thomas, was very rude and lacks customer service skills. He told me that this is what I get for the rate I was paying and when I asked how I was supposed to get ice, Thomas told me to use my hands. He also told me I couldn't use te lobby bathroom, that I had to wait until I checked in and use the bathroom in my room.The curtains were torn and raggedy, there was a hole in the bathroom door, the baseboards was coming away from the wall, the tile in the bathroom was coming away from the wall, I didn't receive any amenities, the paint was peeling off the wall, the remote control didn't work, the room smelled of Marijuana and smoke, I had to buy incense and lysol for the room. This was the worst experience I have ever had.

The bed was comfortable and it was clean.

Stayed in May 2023

Cockroaches! Staff ignored us upon arrival like we didn’t exist. Facilities not open though the Ramada claimed they were i.e. gym, pool, breakfast.

Location.

Stayed in May 2023

The big hole in the wall. A clogged toilet. Went to front desk to ask for a plunger and sarcastic man said they only have 1 and it's being used. Really?? 1??

Nothing

Stayed in May 2023

the toilet barely worked, the window opened and didn’t have a screen, it smelled awful, there were no outlets, the water was cold, it was really dirty, the mattress has stains on it, it did not feel safe

it was cheap..

Stayed in May 2023

The smell. Some kind of insence was way too strong and didn't smell nice. Also requested a king and got a queen bed.

Parking you could see from window

Stayed in April 2023

I normally stay at cheap hotels and have low expectations, but, wow, this is horrible. The toilet was not cleaned (looks like someone at some spinach... no lie). The bathroom is a hot mess. The guy working the front desk was horribly rude and indifferent. They offered a "Deluxe" room option online that I'm told by the guy working the front desk is a lie and doesn't exist. This place is beyond awful.

Comfortable bed with clean linens. About the only thing I can say that's positive.

Stayed in April 2023

Cigarette smell and presence of cigarette ashes in the elevators and rooms, level of cleanliness not up to the standard you would expect from a hotel. Rationed breakfast food, of low quality and controlled by a person who grunts and blows when asked for something. Travelers, go the other way!

Good step when you travel from Canada to New York

Stayed in April 2023

It was ran down ceiling paint failing off bed very uncomfortable smelled like cigarettes and shower was dicussing

Nothing smelled like cigrettes entire building

Stayed in February 2023

This review is hidden because it doesn't meet our guidelines.

Old, broken furniture, smelly, would not return

Would not even eat here

Stayed in March 2023

the property was very dirty, the room was very filthy not appropriate for anyone…

nothing

Stayed in March 2023

The rooms were nasty and the hallways smelled like cigarettes

Dirty and run down room.

Stayed in February 2023

i was in room 810, key wouldn't work. had to go get a new one. the second one took atleast 40 tries to finally unlock the door. i turn on the light and alls it did was strobe and flicker. so i find a lamp to turn that one. thankfully that worked okay. then i turn and look at the bed and every sheet/blanket was covered in stains. also no full size pillows either.

it wasnt near a busy street

Stayed in March 2023