931 Dual Highway, Building A, Hagerstown, 21740, United States
#20 of 23 hotels in Hagerstown
Guests' ChoiceBased on 250 hotel reviews
4.5Cleanliness
5.2
Comfort
5.4
Location
6.1
Facilities
5.1
Staff
6.3
Value for money
5.2
Free Wifi
6.1
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End of dialog contentReviewed: March 7, 2025
Watcker
HaitiAnything here is satisfactory they only take the money for limited service that’s horrible even during me extended my stay when I decided to check out before the due day they refuse to reimburse me claiming about policy for a very poor Anyway I left because I had enough
There no breakfast, no restaurant this is terrible hotel to stay Not recommended
Stayed in March 2025
Reviewed: November 26, 2024
Mariatu
United StatesIt doesn't looked properly kept, the room looked very rough and the bathroom could use some renovation.
I didn't have breakfast but liked the location of the Hotel
Stayed in November 2024
Reviewed: October 28, 2024
Bill
United StatesWasn't much. Though we paid extra for early check in, the room was not fully prepared. Tub was dirty with bugs in it. The bed had the ceiling pop corn material in it, Under the blanket. How do you get that material under the blanket of a clean bed. We paid fill price but the owners were having a party in the pool area for family only. When we told the front desk about those issues, the desk clerk handed my wife some cleaner and said sorry, no one available due to the party. And, though the whole hotel has no smoking, the smell of pot is every where down the hallways. As for trying to sleep, the fan mode does not work on the air units so no white noise available. Pitch silent in the room except when emergency vehicles drove past, about every 10 minutes.
Stayed in October 2024
Reviewed: September 7, 2024
Tessa
United StatesCleaning staff was unreliable. It didn't feel very safe. There was no coffee maker in room. There were no ice makers or vending machines near. Everything was behind the check in counter, which was a very long walk for someone who is disabled.
The lady who checked us in was very helpful.
Stayed in September 2024
Reviewed: July 15, 2024
Lynn'
Abkhazia, GeorgiaIt was so dirty.
Dirty!!
Stayed in July 2024
Reviewed: June 30, 2024
Susan
United StatesWas clean but had musty smell
Stayed in June 2024
Reviewed: June 27, 2024
Carl
United StatesI don't like the fact the have to hold a security deposit, I don't like the safety around the property, I don't like bugs in my room, I didn't like the burn holes in my bed spread, so I'm not even sure if they change the sheets?
It doesn't feel safe on the property, lots of rough people lurking about... The rooms are big, however they're not the cleanest, my bed spread had burn holes in it and there was bugs in my room.
Stayed in June 2024
Reviewed: April 8, 2024
Nataisha
United StatesVery dirty room. Pillow cases and towels were not changed. Hair and dirt everywhere. We scrubbed the place down with disinfectants and bleach and was able to try and enjoy the rest of our stay.
The suite was spacious and the pool was nice.
Stayed in April 2024
Reviewed: March 12, 2024
Michael
United StatesThe hotel staff that checked me in was extremely rude. I am traveling on business and she treated me like I was some sort of criminal.
It was ok for what I expected. A bed with a shower
Stayed in March 2024
Reviewed: March 4, 2024
Bigreddodge2000
United StatesLocation, clientele, cleanliness, layout, pool not available, poor locking mechanism on sliding glass doors, people smoking in the building, toilet in a “closet”, no coffee maker, ice machine broken
The jacuzzi tub even though it was dirty
Stayed in March 2024
Reviewed: December 2, 2023
Diggs
United StatesBeing over charged for my kids to stay 10 per kid per night and I paid nearly 600 for one week not including 40 extra per night for my kids and I was put on the cheaper side had no microwave and a 22 inch TV . Karen was the bomb she was super awesome
Waffles
Stayed in October 2023
Reviewed: November 28, 2023
Bennett
United StatesI seen roaches the carpet was dirty the sheets had burn holes there was no microwave thethe head board came down when I moved the bed
They allow pets and they have non smoking and smoking rooms that not by each other
Stayed in November 2023
Reviewed: November 22, 2023
Robert
United StatesThe staff was lost when I checked in. There was a breakfast listed but they didn't serve anything.
The room has a nice veiw of the pool in the center
Stayed in November 2023
Reviewed: September 28, 2023
Stephanie
United StatesEverything.
Nothing
Stayed in August 2023
Reviewed: August 11, 2023
Samborski
Canadathe shared microwave in the hall
Stayed in July 2023
Reviewed: August 7, 2023
Rachel
United StatesThis review is hidden because it doesn't meet our guidelines.
Reviewed: July 31, 2023
Lauren
United StatesRoom smelled of smoke even though hotel was non-smoking…front desk told me I was getting a king bed and I got two full size…the receipt I signed after payment of $35 for my pet…said dogs under 75lb are $15 and my dog was under 75lb…was refunded but had to bring it up, glad I read the agreement. There was hair on my bathroom towels and the counter was not clean…and burn holes in my bedding.
Location was fine, atrium was pretty though I didn’t get to use the pool as my trip was too quick.
Stayed in July 2023
Reviewed: July 20, 2023
Laura
United StatesIt was unfortunately not very clean. Our room had an odd smell to it. Several hairs and stains were in our bedding, the bathroom was unfortunate and the towels were very cheap. There was a small coffee machine in the lobby that I wasn’t comfortable drinking from.
The location was easy to find, the main lobby had a nice layout and you could tell it was being remodeled.
Stayed in June 2023
Reviewed: July 13, 2023
Damilola
United StatesSmell, neatness, ceiling paint falling on the floor, breakfast’s not always guaranteed
Swimming pool
Stayed in July 2023
Reviewed: July 4, 2023
Thandizo
United StatesI was there for 5 nights, not one day my room was cleaned . I got non-smoking room, but smelled like a smoking room.
The location
Stayed in June 2023
Reviewed: June 4, 2023
Flanary
United Statesmaintenance banging and drilling past 12:00 at night. druggies running around all over the parking lot.
the room was comfortable
Stayed in May 2023
Reviewed: May 29, 2023
John
United StatesBreakfast was a joke; half gallon milk inside a small fridge for (2) selections of cereal stored inside a container. A toaster for bread. No orange or apple juice. No protein, no eggs, no donuts and no muffins. No USB ports, and had to unplug a lamp to plug in phone charger. The curtains are okay, but don't block sunlight well. Bathroom facet had low water pressure. Sheet had a couple burn holes, likely from smokers. Bathroom had a faint smell of smoke, likely from people smoking in the bathroom. Had small coffee maker, but no coffee packs to make coffee. 2 tiny Dixie cups for water. One towel had some blacks marks in it. No facial tissue. No floor towel to step on when coming out of shower. Only one tiny bar of generic soap.
Hotel has an indoor pool. The King sized bed was nice and firm with a good selection of pillows. Nice TV with a good selection of cable channels. Lighting was okay. Fridge worked. Non smoking room. A small bottle of shampoo/conditioner combo.
Stayed in May 2023
Reviewed: May 9, 2023
Dezzy22
United StatesEverything
Nothing
Stayed in April 2023
Reviewed: April 30, 2023
Carroll
United StatesNeeds a little more attention to cleanliness. There's no way to maneuver tv channels except cycling through every one. Why is there not a microwave in the room? There is a community microwave in the hall. I never did find the elevator.
Great location to my client.
Stayed in April 2023
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