Reviews of Clarion Pointe Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
454 James St., Syracuse, NY 13203, United States
#12 of 14 hotels in Syracuse
Guests' ChoiceReview Score
Based on 400 hotel reviews
7.0Score breakdown
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Cleanliness
7.7
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Comfort
7.9
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Location
7.2
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Facilities
7.3
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Staff
8.0
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Value for money
7.6
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Free Wifi
7.0
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Reviewed: April 3, 2023
Amy
United States2 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room could have been cleaner
Lobby area clean, breakfast was good
Stayed in March 2023
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Reviewed: March 13, 2023
Jeff
United States3 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Need more towels and toilet stuff
like the big bed and warm room
Stayed in March 2023
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Reviewed: February 28, 2023
Deborah
Canada7 Reviews8.0“We stay here when we go to the Syracuse Winterfest - will be back!”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
Noise from the street - will ask for a room not on the street.
Third time staying here - its a perfect location to walk downtown and the price is right! Comfortable room with microwave and mini fridge. Breakfast included.
Stayed in February 2023
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Reviewed: February 16, 2023
Belinda
United States1 review8.0“Overall very good!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Round sausages can be cooked more and eggs lesser as the eggs continues to get cooked inside the food warmers 😋
Complete meal, good. Waffle was so good.
Stayed in February 2023
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Reviewed: January 16, 2023
Marek
Taiwan82 Reviews11 helpful votes8.0“No Pointe trying to connect”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Horrible WiFi
Comfortable beds, good shower pressure, one girl was super friendly at reception, the other not so much. Close to downtown.
Stayed in December 2022
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Reviewed: December 27, 2022
Artiom
Israel5 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
the room a bit noisy because of conditioner. seems like our coffee pack in the room was eaten by animals, and stuff didn't pay too much attention to our questions about that. Low stuff attitude in general.
Breakfast was ok, 24/7 coffee. Free parking
Stayed in December 2022
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Reviewed: April 1, 2025
Camryn
United States3 Reviews9.0“The rooms were perfectly clean and everything worked, breakfast was great and the staff was amazing! The only thing that”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Unlucky location
Clean rooms, quiet, great breakfast, nothing was broken
Stayed in March 2025
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Reviewed: March 29, 2025
Tammara
United States2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Nice, clean, big, rooms
Stayed in March 2025
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Reviewed: March 18, 2025
Marcy
United States1 review10“I recommend highly”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Parking could use larger lot.
The Hosts, Milli & Sai were exceptional, accommodating, and informative with welcoming smiles. The room was updated & clean. It was quiet, peaceful & comfortable. The breakfast included a variety of fresh & delicious items such as eggs, sausage, hash browns, waffles, cereal, pastries & more.
Stayed in March 2025
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Reviewed: March 17, 2025
Jackie
United States9 Reviews1.0“Dirty and gross”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything. It was dirty inside and out
It was so awful that my children were afraid to go in. We had to go to another hotel
Stayed in March 2025
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Reviewed: March 5, 2025
Sheshe
United States2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Need more and different tv options Netflix Hulu prime etc
Stayed in March 2025
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Reviewed: March 5, 2025
Gordon
United States4 Reviews9.0“We had no problems and wouldn't mind staying there in the future.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
It would have been nice to have another chair in the room. There wasn't a coffeemaker in the room.
The room was clean, the beds were comfortable, the breakfast was small but good. The location was great and there were nice restaurants nearby. The bad reviews we read after making our reservation were not what we experienced.
Stayed in March 2025
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Reviewed: March 1, 2025
M
United States2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Fitness center was small, but still had two machines that my wife and I could use. Didn't go there for fitness though .
Breakfast was good. Staff was nice and helpful. Room was super warm even with the bitter cold outside. Motel style, not hotel, but zero draft coming from outside. Would definitely come back next year.
Stayed in February 2025
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Reviewed: February 22, 2025
Elizabeth
United States2 Reviews2 helpful votes9.0“The bed was super uncomfortable but everything else was great.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was a little skeptical of the area and that I had to walk outside to get to my room.
Stayed in February 2025
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Reviewed: February 19, 2025
Katarzyna
United States2 Reviews9.0“Great place for great value.”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
Door had a space on the bottom which let draft in.
Room was clean and big enough. Friendly staff, including super helpful receptionist in the morning.
Stayed in February 2025
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Reviewed: February 16, 2025
Walsh
United States1 review9.0“Would stay again. But it needs a better eye-catching sign. Missed it twice before finding it.”- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Had a very hard time finding it and went past it twice before seeing the sign for it. Small park area that was pretty icey in some places. Breakfast was just ok. The tv was a bit confusing, too, but I found the instructions on how to use it after we figured it out. The room was updated, but the entrance was not so much.
Clean and very comfortable. Quiet and peaceful spacious room. Modern room with lots of outlets and lights.
Stayed in February 2025
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Reviewed: February 12, 2025
Emerson
United States3 Reviews9.0“Pleasant surprise”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Structured more like a motel. All rooms open to the outside
Room was clean and looked recently renovated.
Stayed in February 2025
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Reviewed: February 10, 2025
Dalporto
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room First Floor - Accessible/Non-Smoking
- • Stayed 1 night
Breakfast could go later than 9:30 on a Sunday
Cleanliness
Stayed in February 2025
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Reviewed: February 4, 2025
Sara
United States2 Reviews3.0Poor- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hallways open to outside elements. Tile floor was extremely slippery with snow on it. Check out is at 11 but at 10:45 had staff banging on door for room key.
Close to hospital
Stayed in February 2025
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Reviewed: February 3, 2025
Theresa
United States8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room First Floor - Accessible/Non-Smoking
- • Stayed 1 night
Staff was friendly and helpful.
Stayed in February 2025
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Reviewed: January 30, 2025
Catherine
United States1 review9.0“Enjoyed an unexpected stay at a nice, clean property”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
No coffeemaker in room
The room and property were very clean. The employees were friendly and helpful. The breakfast was much better than expected
Stayed in January 2025
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Reviewed: January 27, 2025
Matthew
United States1 review9.0“Overall I was happy with my stay and it was centrally located to my training.”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
The eggs seemed to be like instant eggs.
I was pleased to have a hot breakfast.
Stayed in January 2025
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Reviewed: January 27, 2025
Chris
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The Clarion Pointe Downtown is one of the best spots in town. It's very clean and located right downtown. Very impressed and 100% satisfied
Stayed in January 2025
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Reviewed: January 14, 2025
Lesley
United States1 review9.0“I really enjoyed it.”- • Leisure trip
- • Solo traveler
- • Queen Room First Floor - Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The open space along the walkway/ Hallway. In the spring/ summer it would be an awesome experience but the winter not so much. Nonetheless it is not enough to discourage me from staying there again during the winter months
The decor, the comfort and cleanliness. The location was good as well, just a little over a mile away from my son’s living quarters at the university. The rooms were also very nice.
Stayed in January 2025
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Reviewed: December 27, 2024
Sara
United States2 Reviews3.0“Convenient, don’t count on the car chargers!”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Isn’t a great neighborhood, not enough parking- has chargers for your car but lets regular cars park on it, very loud (not their fault!)
Easy to get get to
Stayed in October 2024
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