Nice stay, I wish had more time to enjoy it. Rooms are very big with sectional sofa and ottomans and of course jacuzzi don't forget that.

Stayed in August 2022

Selection on breakfast

The breakfast was over by 8:30. Not really a selection.

Stayed in August 2022

The front desk clerk,Shea was very nice. She did everything to make sure we had a good stay. The room was clean, the pool was very clean.

Stayed in August 2022

no smoking rooms

the room was very nice and comfortable

Stayed in July 2022

It was nice and everywhere we had planned to go was close by.

Stayed in July 2022

the walls were literally peeling and some of the service was rude.

it was close to town.

Stayed in July 2022

n/a

Very clean room. comfortable beds. great breakfast.

Stayed in July 2022

The lady that worked at the front desk during the day was rude. The cleaner people were also rude. I basically had to be the maid, because given we were there 5 nights, and we’re aware of your scheduled cleanings, we had to ask just for those. And only once did they come when requested to my moms room. I basically took 20 minutes of my time every day changing towels and garbagesfor both my mom and my room, even though I requested it. We requested to the morning shift and to the maids themselves. Other guests would just put garbages in the hall and dirty towels because their maids never came. I would give the cleaning staff an F. Also it’s not hard to change the breakfast time online. It said until 10 am but exactly at 9am you whisked the breakfast away. That messed us up.

I loved the two king suites and the set up. I loved the large banquet room which we used one day for our family reunion. I loved the lady that worked the night shift until 11:00 pm (Dana/Diane) She went above and beyond the call of duty.

Stayed in July 2022

N/no

Clean and neat

Stayed in July 2022

Price staff everything need refund

It was all bad. Rude staff and rude customers. Most staff didn't work and they were on their cellphone. Also you did all the work. If you needed trash taken out or towels you had to ask or give it. Also you had to go to the front desk for being, towels and toilet paper. Why do I need to fo their work. The room was never cleaned when I was there.

Stayed in July 2022

The beds were not very comfortable and needed maybe some memory foam padding. Also, breakfast was between 6 and 9 am and needs to be extended to 10 am. Cable television did not leave much to choose from.

The rooms were very clean and spacious. The staff was very friendly and helpful.

Stayed in July 2022

Would like better variety for breakfast. I know that Covid has changed how things are done, but prepackaged breakfast items just aren't the best option.

Beds were very comfortable. Staff was kind and accommodating.

Stayed in July 2022

The short breakfast times.

Spacious room and lovely staff.

Stayed in July 2022

Everything, I didn’t expect much to begin with. But our stay was really unpleasant and irritating.

Breakfast was not bad , location was the main thing that was positive

Stayed in June 2022

The hallways and lobby area was extremely hot. Hole in bathroom door. Wall paper coming off in hallway. Door would stick going and the room had to push real hard.

Good location was clean. Pool was hotter than the hot tub. But it is Texas heat.

Stayed in June 2022

Very clean Close to DFW airport

Stayed in May 2022

I inadvertently booked the wrong night using booking.com and upon arrival to the hotel I was told that I could not change the date of my stay unless I purchased a second reservation which I did due to the lateness of my arrival. I was also told that the general manager, Carolyn Carter had the authority to reimburse my original reservation with booking.com; a reservation that went unused and yet I paid for. I called three times on three different days and each time was told that Carolyn Carter was not in. I attempted to leave a voice mail for her in a box with a recording that said it was not monitored. Obviously, the Carolyn Carter, the general manager had no intention on speaking with me or to reimburse my reservation that I did not use. They got two nights of money out of me for the one night I stayed which was less than five hours while I waited for my flight to arrive at DFW. I will never stay here again and hope that many weary travelers avoid this hotel. Carolyn Carter the general manager is not honorable.

Stayed in June 2022

Both were great!

Stayed in May 2022

First I was ungratefully greeted by disgruntled staff members and our room smelled moldy and unsanitary. furthermore, breakfast selection was slim and slow. Waited 20 mins just to get waffle mix after bringing it up to the staff numerous times.

Location and that’s all

Stayed in June 2022

nice & clean

Stayed in March 2022

Pool was dirty so we couldnt use it. It was not inviting. Our first room had an awful smell. We were able to switch

Location was good

Stayed in May 2022

Room was dirty

Breakfast

Stayed in June 2022

Had to wait on someone to check in and no one was around to check out! But I got this, so I’m guessing everything went well.

Breakfast was okay, no eggs just biscuits and gravy the day we were there. Did make waffles and had a banana, orange juice, and coffee! All of that was very good!

Stayed in June 2022

Very bad experience. There is a severe bedbugs infestation. Informed front desk (Alfredo) about it but he said he can’t do anything much about it. No room available to move is so we are on our own to find a new place where at 1 AM. Very poor customer response. I sent an email to GM since I documented the case. Asked booking for help in refund. Still awaiting resolution.

Location was good.

Stayed in May 2022

The pool was a bit dirty with trash and leaves. It would’ve been nice if there had been a net available we wouldn’t have minded scooping it out instead of having to do it by hand so the kids could enjoy it. Elevator also made a horrible noise when it reached the top floor which scared our youngest kid.

Facilities were overall very nice. Staff was friendly.

Stayed in May 2022