I arrived at hotel having ordered a room with a strip view. I didn't get one on arrival and went back to reception to query. First of all they said I wasn't guaranteed a strip view despite paying extra for it. I has to go down reception the next morning to change room and check if if one was available. They advised the previous night they couldn't contact me if one became available. After 18hrs of travelling truely terrible experience to arrive to. Definitely not the service you expect from a 5 star hotel

Resort was brilliant, facilties were excellent.

Stayed in September 2022

I would say however the valet takes a lot longer than usual even on the non busiest days, bellman also takes a while. it isn’t as efficient as the hotel lux hotels and honestly waiting for your car over 15 minutes is crazy cause self parking would take the same amount of time to walk.

the place is very elegant

Stayed in September 2022

The entire management is a mess. They wanted to kept us in a room cheaper than the one we paid for. I had to raise hell on day two before we were moved to our original booked room.

clean

Stayed in September 2022

nothing

This resort is insane.

Stayed in September 2022

The only one I didn't like was my room's card for a couple of times It didn't work on the elevators and I needed it to change it !

The view, and all the stuff was clean.

Stayed in September 2022

I loved everything

Didn’t have breakfast there just a lot of drinks 💙

Stayed in September 2022

Everything was clean all of the time. No matter where I went, it was so clean.

Stayed in August 2022

no cocktails while gambling

the pools

Stayed in August 2022

The $450 hold for incidentals

The staff was friendly & accomodating.

Stayed in August 2022

Property was very clean and room view was very nice staff was very friendly

Stayed in August 2022

customer service

amenities

Stayed in August 2022

poor service(no water, no toothpaste, no one showed up after I asked the concierge), high price, I paid 457 for a 300 room. Very far parking location. No bathtub.

Nothing.

Stayed in August 2022

The valet staff were not very friendly, hotel management was attentive, but security need to be more on top of the risk management.

The breakfast restaurant is mediocre considering the price $70 for two coffees, two OJ’s a breakfast burrito and steak & eggs.

Stayed in August 2022

the sttaf of reception were rude and unfriendly

Stayed in August 2022

nothing

exceptional resort quality every inch is great

Stayed in August 2022

brand new, stunning rooms, great bars

Stayed in August 2022

The WiFi didn't work and we booked two King size beds room but it turned out they were Queen beds

Stayed in August 2022

Actually, I don’t know where to start! i am a professional hotelier and know what i review means! i will try to be objective and provide a constructive one! It took us (me and my wife) 30 min to check-in. the lady at the reception was very arrogant and could not help in anything! she even told us “we are in partnership with Hilton and this is not a Hilton hotel! “ Wow , a staff to say this to a guest who just checked in and doesn’t care who own or manage this property! what a surprise to start with! I could not check in online neither get the mobile key. i finished the reception check in and I went to the room but the other surprise was that our room number doesn’t exist in the floor signage! it took us 30 min to locate it without any assistance from the staff, when we asked one of the concierge or guest service agent his answer was i cannot leave my desk! inside the room no coffee, no water and no housekeeping neither room service in the hotel cannot be contacted, all what you get is a unhelpful auto answering machine that doesn’t provide a y answer. You cant find any staff to ask question and if you find, he will ignore you. Location too far from the center of the city, staff has no hospitality ethics , service awful. i can sum it up that this is the worst stay i have ever been in a hotel or Hilton! Given the above experience , i doubt that someone will care or make an effort to answer me!

size and quality of the room was good. other than that it was the worst stay ever!

Stayed in August 2022

That there was a fee for late check out

The view was excellent

Stayed in August 2022

The room was a bit dirty Soiled linens and towels

The resort is beautiful

Stayed in July 2022

Check in was a nightmare. Received 3 incorrect rooms. Had to go up and down was exhausting. Then check out did not have the promised comps that they said they would give me for the mess.

Accommodations were very nice. Nice size room too.

Stayed in July 2022

none

it was really nice and friendly staff.

Stayed in July 2022

The only bad experience we had was at restaurant FUHU that was within the resort. We had ordered a tomahawk steak that was filled with fat and had an unpleasant odor that no one could eat. You would expect better from a restaurant like FUHU. I will never go back to that restaurant.

We liked the Conrad hotel. It was very modern , spacious room and the bed was very comfortable . This resort offers everything to have a great time, you don’t have to leave the resort at all.

Stayed in July 2022

This review is hidden because it doesn't meet our guidelines.

The staff is great, very nice and polite.

Stayed in July 2022