nothing

excellent hotel. brand new and part of resorts world which has it all. fantastic room. great breakfast at The Kitchen

Stayed in May 2022

I didn't like the housekeepers, front desk associates and 3 food spots inside were not that great. I also hated the pillows they were very uncomfortable. Didn't like how it's at the end of the strip.

Loved all the amenities on site and how grand and beautiful it was. The room was amazing!

Stayed in May 2022

N/A

Everything was great but our room was facing the music festival and we couldn’t sleep due to loud noise until 12am.

Stayed in May 2022

checkin staff and lines to check in and out.

clean and new

Stayed in May 2022

The Air conditioning was very drying. I think the room would be even better if there was a couch or vanity to fill the empty space. The linens on the bed were dirty when we first checked in, but the staff was very quick to help us replace that. Oh! In the bathroom the glass door to the toilet was falling off the hinges so we were unable to close that door all the way. If you tried to close it, it would make a horrible screeching noise. So we just left it open and closed off the entire bathroom when using the toilet. Wasn't a huge deal but I thought I would mention it.

I loved the room and the amazing staff. We also loved the room service and all the amenities that the Conrad provided. The shower and bathroom were very nice and the bed was very comfortable. The view was spectacular and entertaining in itself. We could see the whole of the strip and were mesmerized by the lights.

Stayed in April 2025

Front entrance of the Conrad could use a good cleaning / pressure washing / fresh paint.

Beautiful and modern. Large, comfortable suite.

Stayed in April 2025

Smoking still allowed

Was very modern, clean, youthful not aged or too stuffy

Stayed in April 2025

Wasn't able to stay longer

Everything

Stayed in April 2025

-

Excellent

Stayed in April 2025

paid parking...

Exceptional. The hotel facilities are ok. Large, spacious room, daily cleaning. Everything you need is found in the hotel... I recommend... The hotel's location right at the beginning of the main boulevard...

Stayed in April 2025

Pools pools pools. Very small not enough chairs. Mostly cabanas for $150 or more everything expensive for no reason for very bad food and cheap booz. Nothing worked. Thier casino app didn't work and I wasn't getting cash at thier ATM for $10 per transaction. Couldn't self check out thier text check out and again the app disnt work. Ride share are is far from the main door. Only lyft signs and not uber. So EVERYONE cinfused not clear at all. Had to call the desk to check out. For the amount of investment you would think this stuff should work. Too far from the main strip. So never never again

Rooms and staff atr great. But everything else terrible

Stayed in April 2025

First, the put us in the wrong room. We booked a king suite and then put us in a double queen standard room. It took a lot of hoops for them to correct but eventually it was corrected. Next, I had to request linens for our pull out couch twice. The first time they brought 2 pillows and a blanket but no sheets. The second time (which was the next day), they sent someone to make the bed, but it was over an hour after I had made the request. Finally, after check out, our incidentals card was charged for the full price of the room (even though I prepaid) and there’s an additional $2k in mystery charges. We only purchased waters and gatorades from our rooms bar and every restaurant or bar we went to in the holiday were NOT charged to the room. This hasn’t been rectified yet.

The property itself is stunning.

Stayed in March 2025

However, the service and attempted fraud by the staff were major downsides. On the day of our checkout, I was returning from breakfast and noticed that our key cards had been deactivated an hour earlier at 10 AM, even though checkout was at 11 AM. When I went to the reception to ask about this, they told me that since checkout is at 11 AM, they preemptively deactivate key cards after 10 AM. (Even in lower-tier hotels, I have never encountered such a policy. Programming the key card to deactivate at 11 AM is a simple task, so that’s already a service failure.) However, they “did me a favor” by reactivating my card so I could retrieve my luggage. The idea that they were doing me a favor by letting me into my own room, which I had paid for, was laughable. I went to my room, took my baggage, and headed downstairs to check out. Since there was a long queue, I tried to use the self-checkout service, and—surprise—it wasn’t working. (By this point, after the key card issue, I had realized that anything IT-related was not their strong side.) I joined the line, waited, and when my turn came, I checked out. But the hotel had a small “complimentary” gift for me—they STOLE $54 from me. As the staff member Whitney informed me that I was checked out and that the parking receipt would be emailed to me, I checked my email and noticed that instead of being charged $18, I had been charged $72+. When I asked why, she claimed it was for items from the minibar. I told her that I had taken nothing from the minibar. Realizing that the scheme had failed, she said that she would “reverse the extra charges.” This is a clear scam in which guests like you end up paying for minibar items that previous guests used but weren’t charged for in time. I read this scam on Reddit about 1-2 stars hotels. The total value of everything in the minibar is well over $100-150. Why Whitney decided to charge me specifically $54.19, I don’t know. Most likely, it’s a sneaky amount that guests wouldn’t notice.

Staying at this hotel showed me that it is a 5-star hotel with 2-star service. The room was nice and clean, and the location was convenient—those were the positives.

Stayed in March 2025

The resort is very clean, spacious and in a perfect location.

Stayed in February 2025

The property was switching systems when we checked in. The wait to just give our credit card was hours, and then we had to wait more hours to get a room key, which was past the check-in time. Unacceptable.

Stayed in February 2025

Our checkin process was just horrible!!! I had one bad experience with a front desk employee that made things even worse. However, most employees were pleasant.

Juniors is a really good restaurant.

Stayed in February 2025

No toothpaste or slippers in room

Cleanliness

Stayed in February 2025

Staff were quite disappointing, systems outdated took 40 minutes to check in (not including waiting in line), overcharged my card and I had to constantly come down and then follow up after checkout to get the money back. Advertises so many food options but hardly anything open. Rooms were clean but lobby floors were filthy I have a toddler who decided to crawl on the floor for maybe 15 seconds. After picking her up her clothes were black. For such a new hotel this was pretty shocking

Nice modern design.

Stayed in January 2025

Although the hotel is nice, with comfortable bedrooms, I was surprise by how unpleasant your Front Desk staff is. We were not welcomed with the best attitude during the check-in process - lack of smile or willingness to feel the guest welcome to the hotel. Unfortunately this experience did not improve through the stay or even during check-out. This is very disappointed and definitely stained the overall experience of staying at the Conrad. We ended up moving to the Fontainebleau Hotel the next day and the experience was much more positive.

Stayed in January 2025

For a new hotel systems are backward. Took 40 mins to check in. I prepaid for my rooms and asked to put a security deposit but they ended up charging me for the rooms again. Lack of staff at various times of day. Requested a sheet at night time which took like 2 hours to come. Lots of food options but only problem is half of them in the food court are closed most of the time. Lastly the cleanliness for such a new hotel was disappointing we found chewed gum next to our bed when checking in the first night. Sheets are changed but had small stains on them twice.

Nice spacious rooms.

Stayed in January 2025

The rooms need better soundproofing. Our neighbors decided to throw a dance party at 2 a.m., and it took two calls to security before they finally intervened to stop the noise. To make matters worse, our room was situated next to the elevator shaft, adding to the disturbance. Unfortunately, the staff seemed indifferent to our concerns.

Location

Stayed in January 2025

The reception staff were not the nicest. I arrived at 2:45 and check in was at 4 so they asked me if I wanted pay for early check in. First and foremost how do you justify 4 pm check in and 11 am check out? Secondly, without even checking if the room is ready or not, directly asking for money to check in early is not great hospitality. I went there after an 11 hr flight and they did not check me in! The hotel has 100s of rooms, and I found it very weird. Really did not feel welcome at the hotel.

The design was nice

Stayed in January 2025

Dirty and bad attitude towards their customers

Dirty bathroom. Upon arrival, waited 30+ minutes to check in. Then got to dirty room. Then went to have a cocktail and was told their "machine was down" so I could not sign the check to my room. When I told the manager I didnt bring another credit card she said she would call security and escort me to the front desk.

Stayed in January 2025

The 30 second rule on picking up items in the room even though they were not opened

The staff was very friendly.

Stayed in January 2025

No complimentary drinking water in the room and no keetle

Stayed in January 2025