Room service, facilities, staff

Location

Stayed in December 2023

Never managed to find the rideshare area so always had to get taxi when leaving

The room an view was great, the options available and all the staff were kind and helpful

Stayed in December 2023

front desk staff was rude and unaccommodating

the hotel is new

Stayed in December 2023

I was very surprised by the lack of dining options, compared to the other properties in Vegas Resorts World in lacking in good food! I also didn't like that we didn't have a coffee pot in our room and there was not any in room dining! Only option was grub hub, which is low quality food for a high price. I look forward to room service in the morning and that was a big bummer!!

The room was spacious, clean, and the hotel lobby and gambling area was very nice!

Stayed in December 2023

No

New hotel Clean Price

Stayed in December 2023

The key to our doors were not working we did not have access to our room for almost 24 hours, received 4 different sets of keys when clearly that was not the issue, a technician was supposedly called but no one ever showed up a staff member had to go out to our room to manually let us in. Requested help for front desk and no real help was provided. Finally just requested they give us a different room and even that seemed to be a hassle for them.

Stayed in December 2023

Nothing

Beautiful and spacious. Staff were very warm and accommodating. Dining options (especially fine dining) were wonderful, and the food court of Asian eateries was unusual and delicious. We never left the property!

Stayed in December 2023

Location and activities

Stayed in October 2023

The fact that there was no microwave in the room or anywhere in the property. That was a downer.

The location and the amenities were excellent

Stayed in December 2023

Uber rideshare area requires you walk almost.walk 7min passing through lobby, cassino until the other part of the hotel that is huge.

Staff very gentle.and hotel facilities are just amazing..

Stayed in December 2023

The room was never cleaned in 4 day stay, we even made a special appointment for cleaning but it didn’t happen. Was able to get towels from maid in hallway but trash never emptied, coffee spills from previous guests not cleaned. Toilet dirty and never cleaned in 4 days. Mattress was the most uncomfortable one we ever tried to sleep on. This was not up to Hilton standards in any way.

The resort itself, great restaurants and suite had a very spacious living area with wonderful view

Stayed in December 2023

The hotel was spectacular and very clean and the room and views were amazing

Stayed in November 2023

The poool area seemed ill prepared for the guests that wanted to lounge. They had half of the space closed and didn’t have enough room. We were turned away but chose to sit near the restaurant for 20-30m to figure out what else to do and noticed that several others coming past us and headed to the pool were not turned away. Instead, they were either assisted in finding and moving a lounge chair or were allowed to occupy the covered beds that we were told could not be used because they were I. The closed area. We even explained we didn’t want to swim, just sunbathe. Very disappointing as we were there for my friends 45th birthday weekend.

The property is beautiful and the rooms and decor were very well done. I liked the proximity to the main entrance and ease of catching a cab or ride share in the same place.

Stayed in October 2023

Room needs a desk for working at. Location is a bit off the beaten track.

Loved the decor, room size, the fact I can get to my room without walking through a smoking section of the casino (like most Vegas resorts). Overall - great resort.

Stayed in October 2023

Nothing

Breakfast and location were great

Stayed in October 2023

None

Exceptional hotel! Love my room (suite), the view, the facilities, the staff and the location. Will book this hotel again!

Stayed in October 2023

The staff, the lack of assistance, the no answering the phone for room service, the disregard of the hotel guests; all led to a very poor experience at this hotel. Utterly disappointed with it all.

The location and views were great. It was a quite hotel.

Stayed in November 2023

Overall stale clinical atmostphere. The room service (or better, lack there of) was extremely disappointing. Very much - do it yourself, your problem. They give you an app (like uber eats or doordash) and you have to coordinate everything yourself. When food gets lost it isn't the hotel's problem but they don't offer any in room dining or services otherwise. Pillows were bad, bed was hard. Our bathroom smelled like sewer the entire stay. Overall we would not stay here again. Looks nice - but seriously lacking on many fronts and a very 'econo' experience. The pool was full of screaming children, but there was a charge to enter the empty adults only pool. I haven't stayed at any other hotel in Vegas thats done that. Just didn't deliver any 'Vegas' experience. If you're looking for a quiet place with kids on a budget this might be suitable hotel. Better off staying at one of the classics - Venetian, Cosmo, Bellagio, etc.

Stayed in September 2023

The bathroom was cold and did not have a bathtub to soak your feet after walking all day. To much diversity when you pay so much.

The Hotel was beautiful, the bedroom was nice. Good location.

Stayed in November 2023

Staff was not helpful nor truthful. I was assigned a room that was different from their description (no bath) claiming no other rooms were available despite rooms being available on their website. I was assigned a handicap accessible room without being informed it was one which, as a father of a disabled son, I found unacceptable as I know how valuable these rooms are for those handicapped. At a minimum they could have informed me beforehand.

Nice shops nearby.

Stayed in November 2023

The room Service situation is atrocious

The spa

Stayed in October 2023

Pool scene was ok

Extremely clean and loved that you didn’t have to walk through the casino to get to your room.

Stayed in October 2023

breafast 0ptions ........

The location was a little out of the way

Stayed in August 2023

Slightly higher up the strip so it's the first hotel in when coming from the north. Means it's slightly out of the action but that lends it to a more mature crowd which in my opinion is a good thing

One of the nicest hotels in Vegas.

Stayed in October 2023

After going to Vegas numerous times, this was the most unimpressive hotel. 1) I booked a spa appointment 5 months in advance and they canceled it 30 days prior. I wasn’t able to rebook any other times that would work. 2) Over half the food hall was never opened 3) the sports book/swag house was severally understaffed with 3 waitresses running around for a packed Saturday night. 4) overall value to the dollar poor- overpriced 5) got extremely sick after eating at the Kitchen for breakfast (I was fine going in)

Close to the fairgrounds if going for an event

Stayed in October 2023