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  5. Reviews of Courtyard by Marriott Jekyll Island

Reviews of Courtyard by Marriott Jekyll Island This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

178 South Beachview Drive, Jekyll Island, 31527, United States

#6 of 15 hotels in Jekyll Island

Guests' Choice

Review Score

Based on 648 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    7.9

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: April 24, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Island View, Two Queen Beds with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    The only problem is I was billed twice and nobody is listening.This is the 4th time I have requested a refund but to this point I have heard nothing I have used your service before with no problems.Can someone contact me

    Nice quiet location.thr food was very hood

    Stayed in March 2025

  • Reviewed: April 14, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • beachfront, Two Queen Beds with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Terrible housekeeping and customer service. Had to call down and stop at front desk about 20 times to get no feathered pillows. After the 2nd day of staying here I was very upset! Asked for the Manager on Duty and evidently they didn’t have one. Then we were supposed to get a maid service on 3rd day to get our trash and new towels. Never came. Called down to front desk and they left for the day. I’m a Marriott member and will NOT stay here again. So disappointed.

    Stayed in April 2025

  • Reviewed: April 7, 2025

    1.0
    No ice, no coffee, no AC, no pool towels
    • Leisure trip
    • Family with young children
    • Oceanfront, One King Bed with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, but make sure you bring a box fan or small fan for ventilation in the room as it is very hot and the AC fans do not work

    Stayed in April 2025

  • Reviewed: April 1, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Island View, Two Queen Beds with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    I paid twice and will need a refund.The hotel cancelled the second stay and Booking .com billed my account I've used your services many times and always satisfied please research and correct

    Stayed in March 2025

  • Reviewed: March 31, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Island View, Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Not a fan of Starbucks, which was the only option for breakfast. Dinner was great.

    We liked the easy access to the pool and beach. The staff was courteous and helpful.

    Stayed in March 2025

  • Reviewed: March 20, 2025

    2.0
    Not happy. Staff allowed rude customers to be loud and obnoxious to quiet and polite customers.to
    • Leisure trip
    • Couple
    • Oceanfront, Two Queen Beds with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Room misrepresented by stating balcony with a sea view. We were put in a 1st floor with Patio and the ocean view was blocked by sand dunes and trees.

    Location of hotel to ocean.

    Stayed in March 2025

  • Reviewed: March 18, 2025

    10
    interesting concept a blended Residence Inn and Courtyard under same roof.
    • Leisure trip
    • Couple
    • Oceanfront, Two Queen Beds with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    no option for Courtyard guests to purchase a full hot breakfast .

    location

    Stayed in March 2025

  • Reviewed: March 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Island View, One King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Great get away place to stay!! VERY CLEAN AND COMFORTABLE BEDS!!

    Stayed in March 2025

  • Reviewed: March 8, 2025

    5.0
    Meh
    • Leisure trip
    • Couple
    • Island View, One King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel room itself was very small and the bed was hard as a rock. I’ve been waiting to try this hotel since it’s so expensive in the warmer months and I’m so tried I stayed during a cheaper season because it is definitely not worth the price. They also have a non negotiable $30 resort fee per day that they don’t disclose on here that they will charge your card regardless of if you use any of the amenities they’re claiming it’s for.

    The was it sits directly on the beach with easy access is nice. The food from the bar was really good.

    Stayed in March 2025

  • Reviewed: March 7, 2025

    10
    We would definitely come again.
    • Leisure trip
    • Couple
    • Oceanfront, Two Queen Beds with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautifully designed, and the food was amazing.

    Stayed in March 2025

  • Reviewed: March 4, 2025

    10
    Exceptional
    • Family with young children
    • Oceanfront, One King Bed with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Great place

    Stayed in February 2025

  • Reviewed: February 25, 2025

    10
    Nice place but expensive
    • Leisure trip
    • Couple
    • Oceanfront, Two Queen Beds with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Very Nice

    Stayed in February 2025

  • Reviewed: February 17, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Oceanfront, Two Queen Beds with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Cool spot by the ocean. Facilities make it so you don't have to leave the property if you don't want to.

    Stayed in February 2025

  • Reviewed: February 11, 2025

    10
    Perfect quiet beach stay for a couple of nights.
    • Leisure trip
    • Couple
    • Island View, One King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Right on the beach with a wonderful pool

    Stayed in February 2025

  • Reviewed: February 8, 2025

    5.0
    Room vent above toilet made knocking plumbing sounds, we recorded it and let the desk know.
    • Leisure trip
    • Couple
    • Island View, One King Bed with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Charging rooms extra $30 automatic for each night stay. Loose your $30 not credit back to your card. Your obligated to have to spend $30 extra each day.

    Breakfast disappointing, pricy, location was fine.

    Stayed in February 2025

  • Reviewed: February 6, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Oceanfront, One King Bed with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Did not realize hotel was also a residence inn as well as marriot. Breakfast buffet is for Residence Inn guests only.

    The location is fantastic and hot tub and pool were clean and heated

    Stayed in February 2025

  • Reviewed: February 5, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Oceanfront, Two Queen Beds with Balcony
    • Stayed 2 nights

    n/a

    I loved that everything was easily accessible and close to my training destination

    Stayed in February 2025

  • Reviewed: January 5, 2025

    10
    We love staying in Marriot, and rooms are always clean and inviting.
    • Leisure trip
    • Couple
    • Island View, Two Queen Beds with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The back parking lot has no lighting at all. It’s hard to see or park.

    It’s a beautiful property. And we always look forward to staying here.

    Stayed in January 2025

  • Reviewed: January 1, 2025

    2.0
    Will never stay there again
    • Leisure trip
    • Couple
    • Island View, Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    30.00 upcharge to spend in their bistro . One lady to serve in bistro the whole hotel breakfast . Elevator broken . Dogs all over the place with carpeted floor . Strobe light above bed in smoke detector kept hubby up most of night .

    Bed comfortable .

    Stayed in January 2025

  • Reviewed: December 30, 2024

    6.0
    Pleasant
    • With a pet
    • Leisure trip
    • Couple
    • Beachfront, One King Bed with Balcony
    • Stayed 1 night

    The lobby staff was not very friendly towards us or our fur baby.

    We did not eat breakfast, it was an additional cost.

    Stayed in December 2024

  • Reviewed: December 30, 2024

    10
    Wonderful weekend. Wish it could have been longer
    • Leisure trip
    • Couple
    • Oceanfront, One King Bed with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing that I didn’t like.

    The location was wonderful. The hotel was very pretty. The staff were all very nice and helpful

    Stayed in December 2024

  • Reviewed: December 26, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Beachfront, One King Bed with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    I reserved this room for my daughter for her honeymoon. I initially asked the staff if they had a honeymoon care package and was told no. On my daughter's wedding day I asked to be permitted to the room to put something in there for my daughter and said how disappointed I was they didn't offer care packages. At that time I was told they did and they were able to accommodate. I asked staff at that time if they needed a credit card on file and was told no. I told them I didn't want my daughter or husband to have to pay for anything. I was told they wouldn't be. Upon check in, my son in law had to give them a card for essentials. They were charged 90.00 just to visit the bar and Starbucks in the lobby, although they paid at the bar and at Starbucks. This was a fee to use the services. Very disappointed.

    The location was convenient. The room was beautiful.

    Stayed in November 2024

  • Reviewed: December 24, 2024

    10
    An incredibly relaxing weekend
    • Leisure trip
    • Couple
    • Island View, One King Bed with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Extra holding fees we were not made aware of before staying.

    Very clean, very modern, incredibly accommodating

    Stayed in December 2024

  • Reviewed: December 23, 2024

    10
    Splendid stay for a winter retreat
    • Leisure trip
    • Couple
    • Island View, One King Bed with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The location is unmatched and the services offered at the hotel are wonderful.

    Stayed in December 2024

  • Reviewed: December 4, 2024

    2.0
    I will Never go to a Marriott Again
    • Leisure trip
    • Couple
    • Island View, Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The $30 per night destination fee on top of the hotel fee. Front desk said the fee could be used as a credit if I had dinner at the Marriott. So I had dinner. My receipt reflects that credit A few days later I noticed that they charged my credit card ( which they said they needed for an incidentals) for dinner instead of applying the credit that they said they would. I now will dispute the charge

    Stayed in November 2024

Showing 151 - 175

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