If I had to complain about one thing it would be the water pressure in the shower. It was not very good, however I’m not sure if that can be fixed!

Everything was very clean. The general manager was so kind to us and all the other staff as well! We will definitely be back.

Stayed in April 2024

We loved the easy access to the beach, the pool, the bar all the staff were super nice.

Stayed in March 2024

The hot tub was full of un attended kids all the time

Great family friendly resort

Stayed in March 2024

I booked the property through this app prior to arriving. Approx. 2 weeks in advanced to be specific. When we arrived we received the room keys and that was it. No Information about where the pool was , how to get to the elevator, when breakfast was , etc. the lady who helped us wasn’t help at all. We arrive to our room and realize it was a handicap room. Now we didn’t mind initially until we walked into see no bath that was promised, the bed almost laying on the floor, counter tops very very low and our balcony viewing the parking lot , NOT the island like we paid for. Half of the light switches didn’t work and the bed sheets were stained up.. we went to the front desk in request to move to the room we paid for as we didn’t require any disability when booking the room and she stated “that was our last room of the night we can move you tomorrow though” .. okay fine. Fast forward to tomorrow and once again she stated they had NO rooms left! Even though we watched as countless new costumers came in and received the rooms they reserved! We were furious but my fiancé was in Georgia for work and after driving 11+ hours to see him we just wanted to spend the 3 days together , regardless of the room situation. We never received any type of house keeping on those days , no new towels or blanket changes , no exchange of trash bags to even fill the cans with ourselves. It was ridiculous. I paid for a specific room and did NOT get the room I was promised. She failed to even give us a heads up prior to arriving to the room. We did not receive what we booked and I’m very dissatisfied. No one tried to make this right. We never got to be moved to the room we booked , and I’m just disappointed. I don’t book trips a lot because with two toddlers and one on the way times are hard for us all I’m sure but I paid about $1,000 for 3 nights I atleast expected to have the room I paid for.

The property was beautiful! The hotel was beautiful and there wasn’t too many people on the beach

Stayed in April 2024

House didn’t clean our room even though we asked for it to be cleaned also the room is too expensive not to have a microwave ok this is in the wrong section but whatever

Stayed in March 2024

Only thing I would add is another hot tub! Otherwise place is perfect.

Great location. Peaceful and clean.

Stayed in March 2024

Kitchen is too small to cook meals for guests, limited menu. Long waits

Beach access good

Stayed in March 2024

Wierd shower.

I love the clean neat room and the friendly staff.

Stayed in March 2024

The water in the room had a VERY strong taste and odor of sulfur, and the room was in disrepair and stained carpet. For over $300/night I felt it was not worth the cost

Access to the beach and the location! The facility is aesthetically gorgeous

Stayed in March 2024

Everything was good!

The atmosphere was so relaxing.

Stayed in March 2024

Clean and friendly service.

Stayed in March 2024

The prices like I said for what u pay for drinks and food u should at least get a complimentary breakfast I don't like the credit system.

Everything was exceptional. I do think due to the prices of the drinks and dining that u should get a complimentary meal for free. But I liked everything else about it. Its the best place I've stayed.

Stayed in February 2024

Coffee pot in room and coffee but no coffee cups. The pull rod to operate the curtain at the sliding glass door was off and just sitting in the corner. Water stain in the ceiling that needed to be painted. Shower was awful because the water splattered all in the bathroom.

The best thing was the young waiter in the restaurant. he was pleasant and accomodating.

Stayed in February 2024

Asked for end of hall room to avoid waking a toddler at night due to noise and was put in the middle of the hall with slamming doors next door to our room.

Ease of getting questions answered and extra items that we needed. Most everyone employed we encountered was exceptionally friendly.

Stayed in February 2024

The room was not what I ordered. I ordered a king size bed,we got a queen.I ordered a balcony we were on the first floor no balcony.No microwave and the mini fridge barely worked.

The Shore.. excellent!!!!! Close to the beach

Stayed in February 2024

Pricing of juices and snacks at the front desk and by Starbucks. Way over priced

Great service, rooms were very nice. Gabby, our server, was awesome

Stayed in February 2024

Nothing

I like the location. It was very close to everything.

Stayed in December 2023

Mini Bar and food in mini bar would be nice.

Located in Jekyll!

Stayed in January 2024

The heaters weren’t working outside in pool/hottub

I loved how secluded it felt, right on the beach, and very pretty inside and outside. Also loved having a Starbucks in the hotel.

Stayed in January 2024

Customer service was extremely helpful

Stayed in January 2024

There was mold on the shower head and a bandaid on the smoke alarm in our room. They also charged a travel fee each day, but you could get it back if you spent that money on their food at their hotel.

The Starbucks was good downstairs. The staff at the Starbucks and front desk was great.

Stayed in January 2024

Beautiful location

Stayed in December 2023

There was no breakfast except for ordering at Starbucks. We entered the breakfast buffet but was kicked out as this was only if you paid thru residence inn. This was very disturbing and left us feeling horrible. No where did it say it was for RI and not courtyard. It was the same building.

Location was great and very nice hotel

Stayed in January 2024

Bed was incredibly uncomfortable

Loved the location

Stayed in December 2023

Had no problems.

Proximity to the beach, pet friendly, nice amenities indoor and outdoor.

Stayed in December 2023