27492 Portola Parkway, Foothill Ranch, CA 92610, United States
#1 of 4 hotels in Foothill Ranch
Guests' ChoiceBased on 83 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
8.8
Facilities
8.9
Staff
9.1
Value for money
8.1
Free Wifi
9.4
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End of dialog contentReviewed: February 23, 2025
Seda
United StatesParking is $15/day which I really don't get cuz it's a huge parking lot connected to several other businesses scattered throughout the business park & it was never full. Water pressure & temp a little tricky at morning peak times plus every time a housekeeping staffer was using the water next door to clean, it severely dipped the temp to cold throughout showering.
Great front reception staff, very helpful. Rooms were clean and accommodating. Food availability was excellent, freshly prepared breakfast (not free) Evening happy hour was available with food options. Across the parking lot is a Starbucks (also served during breakfast at the hotel), Thai restaurant and many other options, also a few nail salons if you need a little pampering. I kept extending my stay & staff tried hard to accommodate. If you need anything from housekeeping they're very good at restocking coffee, towels etc. very pleasant ladies. Very safe for solo travelers.
Stayed in February 2025
Reviewed: December 29, 2024
Stephen
United StatesThe staff member that provided us, road weary travelers, with a light meal upon our arrival was very nice. He was personable and professional and made us feel welcome.
Stayed in December 2024
Reviewed: December 19, 2024
Judith
United StatesThe sofa bed was stylish but not comfortable for sleeping. We had to ask for bedding. Great place to stay
Location was great. Appealing facility.
Stayed in December 2024
Reviewed: November 11, 2024
Farzin
United StatesDistance to my work. 20 minutes drive each way.
The staff at the front desk were excellent. They answered all my questions with a smiling face. It made my stay much more enjoyable.
Stayed in November 2024
Reviewed: September 18, 2024
Michael
United StatesThey have compliment coffee in room but no tea. When asked about it the hotel staff did give me some courtecy tea bags from thier snack bar where otherwise you gave to purchase them
Stayed in September 2024
Reviewed: June 3, 2024
John
United StatesBe aware of a parking fee (currently) of $7.00. This is not included in the "Booking.com Price". But is listed under "Hotel Policies". A parking fee for this type hotel, in this type of location, with a huge parking area seems a bit excessive (a bit like a hidden fee). It is not like this hotel is located in some Downtown area, where parking is extremely limited.
Very friendly and helpful staff. Nice pool area. Though, just a few more chaise lounges and table/chairs would be nice. Very good breakfast cafe with several cold & hot choices. Tasty breakfast burrito. Though, be aware that this is not a buffet style breakfast. Rather, one where you need to place an order for your breakfast. Not necessarily a negative, but it takes a little longer to get your food, as it needs to be prepared. It would be nice if, on the weekends, the cafe opened up at 6:30am, to accommodate those guests who have children that are in early sports tournaments. However, I did hear that they are flexible (will open a little earlier), if given notice of a big event, ahead of time.
Stayed in June 2024
Reviewed: March 17, 2024
Jennifer
United StatesWhen we went into our room-there was a portable fan/heater on the floor-drying the carpet??!! No mention that we should expect this by the front desk personnel. Strange Slow & small elevators
Location-close to shopping and sports facility for our volleyball tournament
Stayed in March 2024
Reviewed: February 19, 2024
Gurrola
United StatesThe location
Everything inside the hotel was very well kept and staff was very welcoming
Stayed in February 2024
Reviewed: January 31, 2024
Regina
United Statespull out couch only slept one - not 2 as indicated online
Great location to my family and sights
Stayed in January 2024
Reviewed: November 14, 2023
Administrative
United StatesComfortable
Stayed in November 2023
Reviewed: November 2, 2023
Bridget
United StatesNo complimentary water in the room. Bartender downstairs made a horrible Long Island and my husband said his margarita was not good either.
Stayed in October 2023
Reviewed: July 22, 2023
Richard
United StatesTo much money
Location and staff
Stayed in June 2023
Reviewed: June 5, 2023
Vineet
United Stateslocation and staff
Stayed in June 2023
Reviewed: March 21, 2023
Mohd
MalaysiaNothing to say
Nothing to say
Stayed in February 2023
Reviewed: August 22, 2022
Kimyung
South Koreawithout house keeping, 2 nights were inconvenient.
Good location & clean.
Stayed in August 2022
Reviewed: November 18, 2024
Richard
United StatesChecked in online and it said they would message when the room was available. By 9pm I still didn’t receive a message so I went to the front desk anyway! 9pm is ridiculous to check in. No bedding available, had to sleep on a bare mattress!!! We were just exhausted by this point and had no energy to look for another hotel with bedding!!
The morning staff seamed understandable. They did listen when I explained to that I didn’t get to check into my room until after 9 PM and there was no bedding available in my room as well.
Stayed in November 2024
Reviewed: September 4, 2024
Eugenia
United StatesNo microwave in room Was there for a week had to go to front desk to warm up food daily.Very inconvenience.
quiet
Stayed in September 2024
Reviewed: August 5, 2024
Roy
United StatesElevator at our end of the building was not functioning forcing a long walk or stairs. Stair exit did not allow departure at the front of the building. Forcing another long walk. Had to ask three times for the toilet in our room to be cleaned. No shuttle service to nearby airport. Bar/ restaurant closed during normal business hours.
No breakfast 😢 which should be offered free with the price of a night's stay in this price range.
Stayed in August 2024
Reviewed: June 10, 2024
Mike
United StatesEverything was great!
Stayed in June 2024
Reviewed: April 8, 2024
Shephard
United Statesthe tubs was small the hot tub looked dirty and wasn't warm enough and the pool was not heated like I was told.
bed was company.
Stayed in April 2024
Reviewed: January 5, 2024
Metaldebris69
United StatesRestaurant was a bit pricey for traditional fare, but food was prepared and served well.
All good as you would expect from the brand and location. No complaints.
Stayed in October 2023
Reviewed: December 18, 2023
Amanda
United StatesCharge for parking and lot backs up to several other businesses - just seems like a scam to milk people for more money. Complimentary bottle of water would also be nice but you CAN refill in the gym.
Clean, easy early checkin upon arrival, staff was. Wry helpful
Stayed in December 2023
Reviewed: October 24, 2023
Lynda
United StatesWe had a very nice stay. Was easy to get to the places we needed to go and a Thai restaurant nearby was a bonus.
Stayed in October 2023
Reviewed: October 22, 2023
Noel
United StatesPoor chamber service. Ran out of toilet paper. Had to ask for a chair replacement. The refrigerator was barely cold.
Location
Stayed in October 2023
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