72 Grove Street, Worcester, MA 01605, United States
#8 of 12 hotels in Worcester
Guests' ChoiceBased on 204 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
8.5
Facilities
8.2
Staff
8.5
Value for money
7.5
Free Wifi
8.9
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End of dialog contentReviewed: August 25, 2023
Mirui
United StatesNothing
Nothing
Stayed in July 2023
Reviewed: August 18, 2023
Kenneth
AustraliaNo cutlery or crockery within the rooms. There is no room service. The bistro is a basic lowly cafe with limited options.
Gym facilities were OK!
Stayed in August 2023
Reviewed: August 12, 2023
William
United StatesEverything
Stayed in June 2023
Reviewed: August 11, 2023
Fagner
United StatesAdorable place
Stayed in August 2023
Reviewed: August 11, 2023
Janet
United StatesHad a dispute with the bill and after 1 week still hasn't been resolved. Small pool and for the price of the food is not good.
Very Clean rooms
Stayed in August 2023
Reviewed: August 10, 2023
Janet
United StatesPlace was decent. But had a issue with the billing. No response from the property. Be alert.
Clean place
Stayed in August 2023
Reviewed: August 8, 2023
Joseph
United StatesMusty smell Uncomfortable bed Outdated room One door in the whole hotel to get into building Patio seating had no Cushions
Location
Stayed in August 2023
Reviewed: July 23, 2023
Priti
United StatesTwo things in terms of staff: I had requested no down/feathers on the bed. They put a non-down comforter, but had down pillows! After two days of waking up with a migraine (I have allergies), they finally gave me non-feather pillows too. I stayed 8 nights and upon checking in, they did not inform me that breakfast was complimentary. Only after a colleague told me about the complimentary b'fast coupons and I asked for them did I get them. But this was after I had paid for 2 mornings breakfasts. Finally: as mentioned, I stayed 8 nights. Yet they put me by the elevator (which loudly announces arrival on the floor); it would make sense to put long-term guests in slightly more private rooms. I guess if you want a more private room, ask for one (though, as with the feather, you might get it, you might not).
The bed was comfortable and there were lots of outlets in the room. The room was spacious. It was also nice to have the mini fridge (though note: it has no freezer) and microwave. They tout the "renovation," but the AC in the room is LOUD and the vent in the bathroom is like a jumbo jet taking off! Makes for a non-ideal bathroom experience. Otherwise the room/hotel was fine, not great, not bad.
Stayed in July 2023
Reviewed: July 13, 2023
Tim
United StatesRude person at checkin, canceled the reservation
Stayed in July 2023
Reviewed: July 8, 2023
Lauren
NetherlandsAlso stayed at AC Marriott in Worcester and this was much nicer!
Stayed in July 2023
Reviewed: July 3, 2023
S
United StatesPerson above me very disruptive nothing was done
Complained several times about the fact that I couldn't rest due to whoever was above me no accommodations were made ...
Stayed in July 2023
Reviewed: June 29, 2023
Petroids
United StatesAmount hold on my card and never refund me
Stayed in June 2023
Reviewed: June 26, 2023
Francisco
United StatesNot much
The property was good but the front desk wasn’t too nice. And after I receive my receive was two transaction on my credit card for 20 dollars and I don’t know why
Stayed in June 2023
Reviewed: March 6, 2023
Kara
United StatesI booked online and when I arrived - after two email confirmations- it had been overbooked and there were no more rooms. So at 8pm I had to scramble to find another hotel!
Stayed in March 2023
Reviewed: March 5, 2023
Kevin
United StatesBOOKING DID NOT EXECUTE THE CONFIRMED RESERVTION AND LEFT ME HANGING. NEVER HAPPENED WITHTHEM BEFORE EVEN THE BOOKING SUPERVISOR FAILED TO COME THRU
MARRIOTT
Stayed in March 2023
Reviewed: February 27, 2023
William
United Statesgood
Stayed in February 2023
Reviewed: January 31, 2023
Kailey
United StatesThe room I got checked into initially had a door that didn’t lock, so I ended up switching rooms after I realized but the staff was accommodating and helped out asap
Stayed in January 2023
Reviewed: December 3, 2022
Michael
United StatesRoom close to noisy maintenance room. Night receptionist was no a friendly person. She had poor customer service skills. When talks its like she is shouting at you. Never returning. And its wss expensive. I had headace the next day because i could not sleep due to noise from the maintennance room.
Nothing.bar closed and no food
Stayed in November 2022
Reviewed: August 3, 2022
Maudi
United StatesStaff very dry did not offer any information about the breakfast time, housekeeping ,any q/a need to know information?
Stayed for emergency lost electricity due to national grid working on lines without notice I have twin babies we couldn't stay in a dark house in this weather with asthma and no access to nebulizer .
Stayed in June 2022
Reviewed: May 21, 2022
Julianne
United StatesConstruction was going on, overly expensive for courtyard Marriott, 3 of 4 staff were bad in their own way such as the attitudes from 2 woman, miscommunication with what was included in my stay, 2 of 5 employees were hard to understand due to their lack of English speaking skills.
The comfort a Marriott has to offer you
Stayed in May 2022
Reviewed: May 2, 2022
Laura
United StatesConstant construction, lobby was overflowed with teenage girls.. to the point that you didn't know where to stick yourself to check in and then I was denied using my NetSpend card because some other ass hat must have done damage to the room and they had a hard time recouping their fee with NetSpend. Which has absolutely nothing to do with myself or my banking or the fact that I would not trash it. They would not accept cash for deposit.. I missed my show that I've been waiting two and a half years for...! So they denied me my stay that I booked 6 months prior and I lost out on over $100 worth of tickets and the last waaf show that will ever be had!
I liked that it was close to the DCU center..
Stayed in May 2022
Reviewed: May 2, 2022
Angela
United StatesExceptional staff Shawna front desk.
Stayed in May 2022
Reviewed: December 19, 2022
Anonymous
United Statesnothing
everything
Stayed in December 2022
Reviewed: April 15, 2025
Emmanuel
United StatesThere are no comments available for this review
Stayed in February 2025
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