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  5. Reviews of Courtyard Worcester

Reviews of Courtyard Worcester This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

72 Grove Street, Worcester, MA 01605, United States

#8 of 12 hotels in Worcester

Guests' Choice

Review Score

Based on 204 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.5

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 25, 2023

    1.0
    Na
    • Travelers with friends
    • King Room - No View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nothing

    Stayed in July 2023

  • Reviewed: August 18, 2023

    1.0
    Avoid.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No cutlery or crockery within the rooms. There is no room service. The bistro is a basic lowly cafe with limited options.

    Gym facilities were OK!

    Stayed in August 2023

  • Reviewed: August 12, 2023

    10
    Exceptional
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in June 2023

  • Reviewed: August 11, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    Adorable place

    Stayed in August 2023

  • Reviewed: August 11, 2023

    1.0
    Good stay but issue with the billing. No response from the property
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Had a dispute with the bill and after 1 week still hasn't been resolved. Small pool and for the price of the food is not good.

    Very Clean rooms

    Stayed in August 2023

  • Reviewed: August 10, 2023

    1.0
    Good stay but issue with the billing. No response from the property
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Place was decent. But had a issue with the billing. No response from the property. Be alert.

    Clean place

    Stayed in August 2023

  • Reviewed: August 8, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Musty smell Uncomfortable bed Outdated room One door in the whole hotel to get into building Patio seating had no Cushions

    Location

    Stayed in August 2023

  • Reviewed: July 23, 2023

    5.0
    Spacious and OK overall
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 8 nights

    Two things in terms of staff: I had requested no down/feathers on the bed. They put a non-down comforter, but had down pillows! After two days of waking up with a migraine (I have allergies), they finally gave me non-feather pillows too. I stayed 8 nights and upon checking in, they did not inform me that breakfast was complimentary. Only after a colleague told me about the complimentary b'fast coupons and I asked for them did I get them. But this was after I had paid for 2 mornings breakfasts. Finally: as mentioned, I stayed 8 nights. Yet they put me by the elevator (which loudly announces arrival on the floor); it would make sense to put long-term guests in slightly more private rooms. I guess if you want a more private room, ask for one (though, as with the feather, you might get it, you might not).

    The bed was comfortable and there were lots of outlets in the room. The room was spacious. It was also nice to have the mini fridge (though note: it has no freezer) and microwave. They tout the "renovation," but the AC in the room is LOUD and the vent in the bathroom is like a jumbo jet taking off! Makes for a non-ideal bathroom experience. Otherwise the room/hotel was fine, not great, not bad.

    Stayed in July 2023

  • Reviewed: July 13, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Rude person at checkin, canceled the reservation

    Stayed in July 2023

  • Reviewed: July 8, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Also stayed at AC Marriott in Worcester and this was much nicer!

    Stayed in July 2023

  • Reviewed: July 3, 2023

    1.0
    Staff never reached out on what could be done different it was more like you get what you get
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Person above me very disruptive nothing was done

    Complained several times about the fact that I couldn't rest due to whoever was above me no accommodations were made ...

    Stayed in July 2023

  • Reviewed: June 29, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room - No View
    • Stayed 1 night
    • Submitted from a mobile device

    Amount hold on my card and never refund me

    Stayed in June 2023

  • Reviewed: June 26, 2023

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • King Room with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Not much

    The property was good but the front desk wasn’t too nice. And after I receive my receive was two transaction on my credit card for 20 dollars and I don’t know why

    Stayed in June 2023

  • Reviewed: March 6, 2023

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    I booked online and when I arrived - after two email confirmations- it had been overbooked and there were no more rooms. So at 8pm I had to scramble to find another hotel!

    Stayed in March 2023

  • Reviewed: March 5, 2023

    1.0
    BOOKING BLEW IT
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    BOOKING DID NOT EXECUTE THE CONFIRMED RESERVTION AND LEFT ME HANGING. NEVER HAPPENED WITHTHEM BEFORE EVEN THE BOOKING SUPERVISOR FAILED TO COME THRU

    MARRIOTT

    Stayed in March 2023

  • Reviewed: February 27, 2023

    10
    Exceptional
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    good

    Stayed in February 2023

  • Reviewed: January 31, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room I got checked into initially had a door that didn’t lock, so I ended up switching rooms after I realized but the staff was accommodating and helped out asap

    Stayed in January 2023

  • Reviewed: December 3, 2022

    1.0
    Poor stsy
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room close to noisy maintenance room. Night receptionist was no a friendly person. She had poor customer service skills. When talks its like she is shouting at you. Never returning. And its wss expensive. I had headace the next day because i could not sleep due to noise from the maintennance room.

    Nothing.bar closed and no food

    Stayed in November 2022

  • Reviewed: August 3, 2022

    6.0
    Last minute booking
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff very dry did not offer any information about the breakfast time, housekeeping ,any q/a need to know information?

    Stayed for emergency lost electricity due to national grid working on lines without notice I have twin babies we couldn't stay in a dark house in this weather with asthma and no access to nebulizer .

    Stayed in June 2022

  • Reviewed: May 21, 2022

    6.0
    A complete waste of money ($314) for a Friday
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Construction was going on, overly expensive for courtyard Marriott, 3 of 4 staff were bad in their own way such as the attitudes from 2 woman, miscommunication with what was included in my stay, 2 of 5 employees were hard to understand due to their lack of English speaking skills.

    The comfort a Marriott has to offer you

    Stayed in May 2022

  • Reviewed: May 2, 2022

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Constant construction, lobby was overflowed with teenage girls.. to the point that you didn't know where to stick yourself to check in and then I was denied using my NetSpend card because some other ass hat must have done damage to the room and they had a hard time recouping their fee with NetSpend. Which has absolutely nothing to do with myself or my banking or the fact that I would not trash it. They would not accept cash for deposit.. I missed my show that I've been waiting two and a half years for...! So they denied me my stay that I booked 6 months prior and I lost out on over $100 worth of tickets and the last waaf show that will ever be had!

    I liked that it was close to the DCU center..

    Stayed in May 2022

  • Reviewed: May 2, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Exceptional staff Shawna front desk.

    Stayed in May 2022

  • Reviewed: December 19, 2022

    10
    very good
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    everything

    Stayed in December 2022

  • Reviewed: April 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

Showing 76 - 100

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