Showers leaked severely onto stone tile floor, inspite of trying to ensure that everything was sealed when in use and door was not left open to drip afterwards. Water pressure in shower was low but I can live with that considering the age of the hotel. Toilet room window sill was very dirty, good thing we don't use it for anything. Very firm beds, not for me and my husband but many people prefer very firm beds.

The uniqueness of the hotel was charming. Penny Loafer was not on duty while we were there but love the idea of her as a greeter. Love the architecture throughout, shoeshine box as a picnic basket for the continental breakfast, small detail of art work in form of postcard left on bed, high ceilings in rooms, very spacious rooms. We would stay again.

Stayed in March 2025

Nothing.

Absolutely beautiful unique property.

Stayed in July 2024

Loved the history of the building and the little extras such as the different styles of shoes on the doors as well as the shoe box in the room.

Stayed in August 2024

Had to pay for parking. $12 per day

Location and uniqueness of hotel. The continental breakfast from a “shoe box” was genius with the theme of the hotel.

Stayed in August 2024

Spacious room and breakfast in a shoebox.

Stayed in July 2024

Unsure why, but the main hotel restaurant was closed during our stay. But plenty of other nearby options, including the hotel's casual Waterstone Pizza with outdoor terrace (very nice!).

Beautifully styled hotel, very welcoming atmosphere. Staff was very professional and helpful. Great Location along the James River in Downtown Lynchburg, within easy walking distance to restaurants along the waterfront. Will stay again if we're in the area.

Stayed in June 2024

Train horn blaring for a long time many times a night very loudly, the tracks run behind the building. The walls of the old building are so thin that you can and will hear absolutely everything your next door neighbors do and say, especially at night. There seems to be no noise insulation in the walls at all.

Unique setting in an old shoe factory, beautifully preserved. Comfortable beds and spacious rooms.

Stayed in May 2024

Very loud noise of trains whistling throughout the night was very distrurbing and there were no warnings of that beforehand. I literally could not sleep at all during the night we spent there.

Excellent unique hotel rooms and common facilities, nice atmosphere

Stayed in April 2024

The interior seem “tired” and not as clean as our stay 4 years ago. Our bedding was very “crumpled”, I just had to hope it had been changed! The lighting was very dim in the vanity area.

I liked the location and the theme of the shoe factory.

Stayed in April 2024

Not much, everything works. Not much variety at gift shop.

The breakfast is serviceable - pre-packaged muffin and apple and yogurt -- not customized and no choices BUT it IS brought to your door! Historic building is fascinating, views off bluff very nice, quiet at night.

Stayed in March 2024

Restaurant is below 5th floor. Could hear chatter, vacuuming, etc as early as 7:30am. Thankfully not after 10pm at night.

Love the historical vibe and motif.

Stayed in March 2024

Nothing

Lots of nice touches, very spacious room, comfortable beds and very central

Stayed in February 2024

Unique.

Stayed in February 2024

It does not bother us, but the hotel is close to train tracks. You can get ear plugs at the front desk if the sound might bother you.

We stay at the Craddock-Terry at least once a year. They permit (even welcome) dogs, and have a dog in residence. We enjoy the very large rooms, comfortable beds, well-appointed bathrooms, and the convenient location in downtown Lynchburg.

Stayed in November 2023

Nothing

It is a very cool property, always love when older buildings are repurposed. Additionally the special touches within the hotel that cater to the history of it were fantastic!

Stayed in December 2023

Kayla at the front desk! Everything was great, but she made the visit!

Stayed in November 2023

N/A

Breakfast was so fun in the box. The beauty of the hotel was exceptional

Stayed in October 2023

The only issue we had was that our main elevator was not working. We did have the stairwell and the service elevator though. We loved it and will return again.

Stayed in July 2023

There was really nothing that we didn't like!

The Craddock was exceptional, four stars all the way. Great staff, wonderful facilities, and incredibly large and comfortable bathroom.

Stayed in May 2023

Mattress too soft

Breakfast was good, love the muffins

Stayed in July 2023

My only criticism was in the bathroom there was a humming in the air that sounded like I had tinnitus, but my partner heard it too. Also, the bed box injured me multiple times! Small complaints.

The breakfast was wonderful, and the bed WAS SO COMFY. It was so nice, and the bathtub was enormous.

Stayed in June 2023

there isn’t one thing I didn’t like!

I love this amazing old factory turned boutique hotel. the rooms are spacious but cozy and the architectural details are a visual pleasure. the big windows, exposed beams, and brick arches make it a unique experience.

Stayed in June 2023

Nothing!

Love the creative way it was brought to our room

Stayed in May 2023

Great hotel, beautiful accommodations.

Stayed in June 2023