Poor service for the most part, especially at breakfast. Felt like they were doing you a favor taking your order or clearing a table. One waitress was very good, but most were quite sour faced. Requested an extra blanket 3 times before it was finally sent. Checkout also wasn’t a very nice experience they were busy doing other things. Feels like they may be understaffed and/or underpaid so they are sour. All in all might come again due to Metro and rooms being nice but will look for other options first. Expected more from such a hotel.

Direct access to metro, large comfortable hotel, large room and nice quality, nice turn down service, accommodating and nice valets. Ana from Marriott Bonvoy was lovely and very helpful.

Stayed in March 2025

My bathroom smelled like pee.

The entrances smelled very nice.

Stayed in March 2025

I loved it so much I extended my stay

Stayed in January 2025

No pool or hot tub.

Very clean and comfortable bedroom.

Stayed in January 2025

Valet service not run by Mariott

Location to event and outside dining

Stayed in December 2024

The hotel is very good. Unfortunately, the exchange rate of the real against the dollar (U$1.00 - R$7.00), at the time of our stay, was a little discouraging.

We didn't have breakfast at the hotel, as we thought it was expensive (around US$14.00). On the same street of the hotel, you can have breakfast/lunch and dinner at the Whole Fodds supermarket - 6 min walk, at a cheaper cost - it's worth the trip to the supermarket. The hotel is near a subway station (Crystal City), which made the going to the city's museums much easier. And it's also close to the Pentagon Center shopping mall. I'd do like to thank all employers for the wonderful time we have.

Stayed in January 2025

It was really good

Stayed in December 2024

Dining service was adequate. However, a charge showed up on my card that do not know what it is for: $38.91.

Room was clean.

Stayed in November 2024

Our room was a little too cold. We tried to adjust the thermostat but it didn't work. Maintenance came and tried but had to accommodate us with a space heater.

The staff service was excellent. Great location.

Stayed in October 2024

Very little food option in the property. At least more restaurants should be there for lunch dinner and snacks.

Everything was fine other than food options.

Stayed in September 2024

When we arrived we were given a room that was not what I had ordered, but the staff eventually took care of it and switched us. Could not find the hair dryer, but noticed when we left it was tucked away in the closet. The fridge was not very cold, we needed ice packs and had no way to keep them frozen. And one night I was bitten by what I suspect was a spider, had 8 bites on my legs.

Getting to where we needed to go was convenient to the Metro service.

Stayed in September 2024

I had to ask for toothpaste/toothbrush and water bottles from the reception. It was not given by the room service which was unusual.

Spacious room Laundry room - very convenient

Stayed in July 2024

Need USB charging points in the room and an alarm clock from this decade--the one provided was 20 years old.

Very helpful staff when I had to check in well after midnight after getting stranded by closure of Hertz car rental agency at National Airport. Bed was comfortable and room was feather free. A/C worked well.

Stayed in August 2024

We had to ask for more water, toothbrushes and toothpaste. It wasnt given when we first arrived and was not refilled after house keeping.

The space in the room and its cleanliness. Its location was close to Washington DC

Stayed in July 2024

Cost was high. I was at the hotel for the In Memory Ceremony for Vietnam Veterans but was unable to get the block pricing and had to book through a 3rd party a vacation booking services at a much higher rate.

My room was fine.

Stayed in June 2024

Parking was a disaster !!! ...

Nice environment and hotel

Stayed in May 2024

Checking in took way to long Booking process on line did not allow for multiple room bookings which complicated check in by me for the three rooms

Hotel and food excellent

Stayed in March 2024

There should be a microwave in the room. I needed it for my medication and heat pad and was shocked such a pricey hotel did not have such a courtesy. Finding business meeting rooms was extremely confusing. The worst I have ever encountered.

The location was fine, but the parking garage is very poorly marked. Very hard to figure out how to get out. Signs were tiny and the $45 per day charge outrageous.

Stayed in February 2024

No bath tube

Room size and ammenities

Stayed in January 2024

Jean, Staff at reception was extremely kind and helpful

Stayed in December 2023

I had to move rooms 3 times before I finally got a allergy free room. The king rooms are small and creepy, there is a hall before entering to room itself. I don’t understand this. Also the Wi-Fi was not included in the room rate, I thought it was per the description of the room. And they don’t tell you until you check out and you see the bill. $12 a day for each person. If you join their club it’s free. Shady. Nothing is included. For a classy hotel it was pretty sad. Not even coffee n the morning. I was getting coffee out of the machine and was rudely informed that it was not free. I knew and was going to pay. But to be so rude. Oh, parking is a whopping $45 a day.

It was clean and maid service everyday which is rare these days. Beds very comfortable. Most of the front desk personnel were very friendly and helpful. The location was perfect, my son lives right across the street!

Stayed in November 2023

N/A

Perfect location. We chose this hotel because it is near a Metro station and the Arlington Cemetery where the Marine Corps marathon will start/finish

Stayed in October 2023

Need electronic plug Ins on both sides of bed. More glasses in rooms would be nice

Location

Stayed in October 2023

Was double charged for my room after being told yes we can see you have already paid and it took 10 days to be reimbursed. Staff didnt communicate with each other as we were given access to the lounge as compensation only to be questioned on more than one occassion

Stayed in September 2023