Pigeon Forge, 37863, United States
#262 of 555 hotels in Pigeon Forge
Guests' ChoiceBased on 47 hotel reviews
8.5Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
9.0
Value for money
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: October 13, 2024
Angel
United StatesThere was only two chairs on the deck outside for 5 ppl. We had to use kitchen chairs to enjoy the deck, the photo when booking shows a swing and the swing is no longer there. Also, there was no direction on what to do with trash.. Bear got into neighbors cans while we there so you really dont want to put it in the can on the front porch; The hot tub worked the first couple of nights but our very last night it would not power on.
Great location!! Property was quiet and private! The jacuzzi tub upstairs was super great when the hot tub outside stopped working. The kitchen was stocked with utensils and dishware for 6 people.. It was very clean when we arrived.
Stayed in October 2024
Reviewed: August 21, 2024
Gilberto
United StatesThe water in the hot tub was too hot but it wouldn't lower and raccoons kept on knocking down the trash can
It was comfortable and we had a great time
Stayed in August 2024
Reviewed: August 16, 2024
Beverly
United StatesBroken tile needs to be fixed before someone gets cut. Need more forks and spoons. Pull out couch, could feel metal frame when pulled out.
Good location. Plenty of room. Homey.
Stayed in July 2024
Reviewed: August 14, 2024
Jeremy
United StatesThe bathroom tile upstairs was broken, and the jets on tub upstairs didn't work.
It looked exactly like the pictures. Very clean and fully stocked house! Perfect for anyone wanting to cook and stay in. Very quite area.
Stayed in August 2024
Reviewed: March 29, 2024
Kim
United StatesIt was great not really a dislike
It was very clean.
Stayed in February 2024
Reviewed: February 20, 2024
Paul
United StatesThe refrigerator didnt work and one of the kitchen chairs was broken
Nice convenient to all of the attractions very clean very nice place
Stayed in February 2024
Reviewed: February 6, 2024
Farrah
United StatesThe TV wasn't working in the downstairs bedroom
The seclusion and the fact we were still close proximity of everything
Stayed in February 2024
Reviewed: November 15, 2023
Barbara
United StatesDusty, limited parking, hard to locate in the dark.
Location
Stayed in November 2023
Reviewed: October 31, 2023
Brody
United StatesIt’s an older cabin and needed some updates
The location was great The house was cute
Stayed in October 2023
Reviewed: March 15, 2023
Becky
United StatesCouldn’t get the fireplace to work. Property needs some updating (paint, cabinet doors need fixing, no blender available). Fireplace was unusable. No instructions for hot tub so was unable to get jets turned off.
Great location. Great layout & roomy for our group. Loved the decor.
Stayed in March 2023
Reviewed: February 19, 2023
Rodney
United StatesThe bugs ,no master bathroom
Location
Stayed in February 2023
Reviewed: December 1, 2022
Courtney
United StatesThe complete inability to cancel and get refunded is poor customer service.
location, clean, beautiful home
Stayed in November 2022
Reviewed: October 18, 2022
Brenda
United Stateswhen arriving a big pile of dirty towels in middle of floor also a tile in upstairs bathroom was broken very annoying every time bathroom was used.
location, very comfortable our family loved it.
Stayed in October 2022
Reviewed: October 15, 2022
Bill
United StatesThese are items that were not deal breakers but need to be address. 2 out of the 3 plastics chairs are broke. The one has a slat broke and the other one has the arm rest broke. These are probably old and dry-rotted. The fan in the main room is border line nasty. I know these are hard to clean, but take the time to clean the black fuzz off. The nick-nacks over the fireplace needs to be dusted. The most important item is the repair of the upstairs bathroom tile floor. Having one or more tiles loose. This is going to cut somebodys foot. I didn't want this part for public view
Nice cabin great location
Stayed in October 2022
Reviewed: October 4, 2022
Steve
United StatesThe tile in the upstairs bathroom was loose and caused my sister to cut her foot.
The cabin is in a great location, close to everything! It was clean and we had plenty of space for 6 adults.
Stayed in October 2022
Reviewed: September 25, 2022
Paul
United StatesSmall toilet seats, rough thin TP, separated master bedroom and bathroom, sharp broken tile in upstairs bathroom sticking up, dirty sheets on king bed
Location, secluded, cabin look, full kitchen, jacuzzi, hot tub
Stayed in September 2022
Reviewed: September 22, 2022
Kathy
United StatesInterior decor dated and very dusty. The furniture was uncomfortable to sit on so you couldn't relax. The Hot Tub ran constantly with only one jet working
Beautiful cabin. Convenient location
Stayed in September 2022
Reviewed: July 10, 2022
Danny
United StatesWasher/dryer combo upstairs.
Location was great. It was close to all activities.
Stayed in July 2022
Reviewed: June 22, 2022
Lynda
United StatesThe solitude.
Stayed in June 2022
Reviewed: May 9, 2022
Denise
United StatesThe grill was a little rusty.
Location was nice. Hot tub was nice. The facility/home was cozy
Stayed in May 2022
Reviewed: September 24, 2024
Kirsten
United KingdomThere is a lack of light on the porch, and the lights in the hot tub didn’t work, meaning we couldn’t really use it after dark. There was an issue with the lock on the downstairs bathroom, so one of our party got locked in (more than once!) and we had to pick the lock from the outside.
The property was clean and tidy, beds really comfy, and was private and not overlooked. Location was away from the busyness of Parkway, which was good for us.
Stayed in September 2024
Reviewed: April 12, 2024
Kelly
United StatesUpon arrival it appeared to be clean but after unpacking and getting settled we realized it clearly was very much not! The pullout still had sandy dirty sheets on it, cobwebs in the corners alot of dust
Location was great
Stayed in March 2024
Reviewed: August 5, 2023
Natalie
United StatesNot clean (furniture not moved or cleaned underneath), cheap appliances, faucets, shower, silverware and especially the pots/pans… the hot tub needs an upgrade and so does the grill… actually the entire cabin.
Relaxing
Stayed in August 2023
Reviewed: July 31, 2023
Theresa
United StatesA way to get ahold of someone to fix the lights that were out and to bring towels
No breakfast the location was great a little bit smaller than I expected
Stayed in July 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content