699 E Street, Chula Vista, CA 91910, United States
#24 of 31 hotels in Chula Vista
Guests' ChoiceBased on 696 hotel reviews
7.5Cleanliness
7.9
Comfort
7.8
Location
8.1
Facilities
7.6
Staff
8.2
Value for money
7.6
Free Wifi
8.7
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End of dialog contentReviewed: July 19, 2024
Agne
NorwayBad smell in the room, very small brekfast area.Noisy room.Havent got deposit back and its already 3 weeks, no answear from hotel
Stayed in June 2024
Reviewed: July 8, 2024
Ana
United StatesMultiple Hairs on bed sheets Lashes stuck to the side of the bed
Easy to find and free parking
Stayed in July 2024
Reviewed: July 7, 2024
Abhijeet
United StatesNo water bottle for the 200$ hotel a night Very ordinary breakfast
Nothing
Stayed in July 2024
Reviewed: July 5, 2024
Jessica
United StatesHorrible management rude housekeeping homeless everywhere my car got broken in
Horrible nothing
Stayed in June 2024
Reviewed: July 2, 2024
Christina
United StatesThe breakfast was fine just not what I am used to. But at that price it was a good deal
Management nice friendly service Carlos was the person who checked me in and he was very kind and patient I got the bottom floor which is what I requested
Stayed in June 2024
Reviewed: July 1, 2024
Ricardo
MexicoGood breakfast exelent
Stayed in June 2024
Reviewed: June 27, 2024
Anne
United StatesThere was a lot wrong. The strangest thing was there was no lamp in the room! I called the desk and asked for a lamp and all he said was he was too busy. So l walked into the office where he was tied up with other guests. I saw a little accent lamp on a table in a corner, and it was a well lit office, so l unplugged it and took it to my room. No one offered to bring me another lamp so l kept it and turned it in when l left. The two people in the office were grilling me about it - they seemed annoyed. The whole thing was weird and it made me nervous while l was there.
Not much other than fwy access.
Stayed in June 2024
Reviewed: June 22, 2024
Diane
United StatesGave us a creepy vibe every time we came to are room someone was lurking around the staff constantly looking in are rm and tailgating like we had something to hide i was with my husband and kids I didn't feel comfortable put us in rm directly in front of camera searching to find something wrong to put u out and keep your money
I was next to pool
Stayed in June 2024
Reviewed: June 22, 2024
Guadalupe
United StatesNothing to say
Enjoyable Environment
Stayed in June 2024
Reviewed: June 12, 2024
Gordon
United StatesI still haven't gotten my security deposit back yet. Also they gave my room to a Hispanic man and told me I was going to get a bigger 2 bed room. Upon entering the room I was shocked to find myself looking at a single bed small room.
The location was good and the room was clean.
Stayed in May 2024
Reviewed: June 8, 2024
Juan
United StatesThe guys who work there have bad service
Service is bad
Stayed in June 2024
Reviewed: June 8, 2024
Pastor
United StatesThe lights in the bathroom were very dim.
The lights are bright and the bed very soft and I slept well.
Stayed in June 2024
Reviewed: June 3, 2024
West
United StatesI didn't like anything.
I asked one of the staff from the office to clean up my room and they didn't do anything I also have asked for clean towels and they also don't give me anything 😭 but service.
Stayed in June 2024
Reviewed: May 31, 2024
Karla
United StatesI was kicked out 3 hrs before check out time due to me calling out my brothers name at the hotel door as he was forgetting his phone my brother was already downstairs I called out his name twice and ppl reported that as "arguing and fighting" the next morning staff woke me up disturbingly knocking really loud at the door saying I had 10 mins to leave if I wanted my deposit back . Once at the office I was out of the room in 10 mins I never got my deposit back! Staff was rude and said I had to call the manager to complain with him . I called multiple times to speak with manager and he is never available! And I never got my deposit back !
Hotel was nice and beds were comfortable
Stayed in April 2024
Reviewed: May 27, 2024
Li
United Statesroom had roaches and stains on floors. Found a bath towel with hair in it.
Breakfast was good
Stayed in May 2024
Reviewed: May 25, 2024
Rodrigo
United StatesThe staff was horrible the two older guys were very very rude.. gave me a key to the wrong room so maybe walk back and forth about seven times and then he finally gave me the right room after knowing that he made a mistake and still joked about it bad service bad customer service I wouldn't recommend it there to nobody to stay there ever again there's people are the rudest people ever the guy work nights he's cool..the man with the hump back and old dude worst customer service. Don't even know why they still have a job..
The bed was the only good thing there..
Stayed in May 2024
Reviewed: May 21, 2024
Jess
United StatesThe management was horrible all cared was about money my tv was cracked too broken screen
The shower
Stayed in May 2024
Reviewed: May 18, 2024
Hughes
United StatesSome of the staff members. made me feel that they were living back in time 💔🤦😢
One of the staff member
Stayed in May 2024
Reviewed: May 14, 2024
Ana
United StatesThe friendly service
Stayed in May 2024
Reviewed: May 12, 2024
Viviana
United StatesEverything
None
Stayed in April 2024
Reviewed: April 28, 2024
Juan
United StatesStaff came into our room when we were not there. When I was at the front desk another guest was complaining about staff walking in on him NAKED!!
Property is outdated and filthy.
Stayed in April 2024
Reviewed: April 28, 2024
Amir
Mexicocockroaches are in the room I assume they are all over the place coz they are the small ones (bomb proof ones). We were scared to take them home so we need to take out our belongings and shake them hard to make sure we are not taking home any cockroaches... Please attend this problem. The front desk guy said after I complained acted like "I can't hear" so I said louder "you have cockroaches" in Spanish. First time anyone complains about it. Liar! Do something Best Western!
Everything is ok just the guy on front desk in the morning (11am) wasn't that nice when I complained about cockroaches.
Stayed in April 2024
Reviewed: April 24, 2024
Mare
United StatesThe front desk receptionist where really attentive and always with a smile
Stayed in April 2024
Reviewed: April 18, 2024
Alejandra
United StatesHome less people' wondering around
Clean
Stayed in April 2024
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