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  5. Reviews of SureStay Hotel by Best Western Chula Vista San Diego Bay

Reviews of SureStay Hotel by Best Western Chula Vista San Diego Bay This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

699 E Street, Chula Vista, CA 91910, United States

#24 of 31 hotels in Chula Vista

Guests' Choice

Review Score

Based on 696 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.6

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: July 19, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad smell in the room, very small brekfast area.Noisy room.Havent got deposit back and its already 3 weeks, no answear from hotel

    Stayed in June 2024

  • Reviewed: July 8, 2024

    4.0
    Hotel stay was not worth the price paid. Room felt dirty. Would not recommend and will definitely not be staying there a
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Multiple Hairs on bed sheets Lashes stuck to the side of the bed

    Easy to find and free parking

    Stayed in July 2024

  • Reviewed: July 7, 2024

    3.0
    Not good value for money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No water bottle for the 200$ hotel a night Very ordinary breakfast

    Nothing

    Stayed in July 2024

  • Reviewed: July 5, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Horrible management rude housekeeping homeless everywhere my car got broken in

    Horrible nothing

    Stayed in June 2024

  • Reviewed: July 2, 2024

    10
    It was comfortable and clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was fine just not what I am used to. But at that price it was a good deal

    Management nice friendly service Carlos was the person who checked me in and he was very kind and patient I got the bottom floor which is what I requested

    Stayed in June 2024

  • Reviewed: July 1, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Good breakfast exelent

    Stayed in June 2024

  • Reviewed: June 27, 2024

    4.0
    Overall unpleasant place to stay and overpriced for what it is. I will never go there again.
    • Leisure trip
    • Solo traveler
    • Queen Room - Mobility Access
    • Stayed 2 nights

    There was a lot wrong. The strangest thing was there was no lamp in the room! I called the desk and asked for a lamp and all he said was he was too busy. So l walked into the office where he was tied up with other guests. I saw a little accent lamp on a table in a corner, and it was a well lit office, so l unplugged it and took it to my room. No one offered to bring me another lamp so l kept it and turned it in when l left. The two people in the office were grilling me about it - they seemed annoyed. The whole thing was weird and it made me nervous while l was there.

    Not much other than fwy access.

    Stayed in June 2024

  • Reviewed: June 22, 2024

    2.0
    Very Poor
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Gave us a creepy vibe every time we came to are room someone was lurking around the staff constantly looking in are rm and tailgating like we had something to hide i was with my husband and kids I didn't feel comfortable put us in rm directly in front of camera searching to find something wrong to put u out and keep your money

    I was next to pool

    Stayed in June 2024

  • Reviewed: June 22, 2024

    10
    Exclusively Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to say

    Enjoyable Environment

    Stayed in June 2024

  • Reviewed: June 12, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I still haven't gotten my security deposit back yet. Also they gave my room to a Hispanic man and told me I was going to get a bigger 2 bed room. Upon entering the room I was shocked to find myself looking at a single bed small room.

    The location was good and the room was clean.

    Stayed in May 2024

  • Reviewed: June 8, 2024

    1.0
    Very Poor
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The guys who work there have bad service

    Service is bad

    Stayed in June 2024

  • Reviewed: June 8, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The lights in the bathroom were very dim.

    The lights are bright and the bed very soft and I slept well.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like anything.

    I asked one of the staff from the office to clean up my room and they didn't do anything I also have asked for clean towels and they also don't give me anything 😭 but service.

    Stayed in June 2024

  • Reviewed: May 31, 2024

    1.0
    Management will keep your deposit
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I was kicked out 3 hrs before check out time due to me calling out my brothers name at the hotel door as he was forgetting his phone my brother was already downstairs I called out his name twice and ppl reported that as "arguing and fighting" the next morning staff woke me up disturbingly knocking really loud at the door saying I had 10 mins to leave if I wanted my deposit back . Once at the office I was out of the room in 10 mins I never got my deposit back! Staff was rude and said I had to call the manager to complain with him . I called multiple times to speak with manager and he is never available! And I never got my deposit back !

    Hotel was nice and beds were comfortable

    Stayed in April 2024

  • Reviewed: May 27, 2024

    1.0
    You get what you pay for
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    room had roaches and stains on floors. Found a bath towel with hair in it.

    Breakfast was good

    Stayed in May 2024

  • Reviewed: May 25, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was horrible the two older guys were very very rude.. gave me a key to the wrong room so maybe walk back and forth about seven times and then he finally gave me the right room after knowing that he made a mistake and still joked about it bad service bad customer service I wouldn't recommend it there to nobody to stay there ever again there's people are the rudest people ever the guy work nights he's cool..the man with the hump back and old dude worst customer service. Don't even know why they still have a job..

    The bed was the only good thing there..

    Stayed in May 2024

  • Reviewed: May 21, 2024

    1.0
    The management was horrible felt uncomfortable and unsafe didn’t want to refund my money
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The management was horrible all cared was about money my tv was cracked too broken screen

    The shower

    Stayed in May 2024

  • Reviewed: May 18, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the staff members. made me feel that they were living back in time 💔🤦😢

    One of the staff member

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Friendly staff and the rooms were very clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The friendly service

    Stayed in May 2024

  • Reviewed: May 12, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    None

    Stayed in April 2024

  • Reviewed: April 28, 2024

    1.0
    Disgusting outdated rooms & sketchy staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff came into our room when we were not there. When I was at the front desk another guest was complaining about staff walking in on him NAKED!!

    Property is outdated and filthy.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    1.0
    cockroaches
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    cockroaches are in the room I assume they are all over the place coz they are the small ones (bomb proof ones). We were scared to take them home so we need to take out our belongings and shake them hard to make sure we are not taking home any cockroaches... Please attend this problem. The front desk guy said after I complained acted like "I can't hear" so I said louder "you have cockroaches" in Spanish. First time anyone complains about it. Liar! Do something Best Western!

    Everything is ok just the guy on front desk in the morning (11am) wasn't that nice when I complained about cockroaches.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk receptionist where really attentive and always with a smile

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Home less people' wondering around

    Clean

    Stayed in April 2024

Showing 151 - 175

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