Reviews of Doubletree By Hilton Lubbock - University Area This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
505 Avenue Q, Lubbock, TX 79401, United States
#12 of 74 hotels in Lubbock
Guests' ChoiceReview Score
Based on 199 hotel reviews
8.7Score breakdown
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Cleanliness
9.0
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Comfort
8.9
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Location
8.9
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Facilities
9.1
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Staff
8.7
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Value for money
8.7
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Free Wifi
9.5
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Reviewed: June 25, 2023
Madrid
US2 Reviews7.0“Go for the room, not the pool”- • Leisure trip
- • Travelers with friends
- • Two-Bedroom King Suite
- • Stayed 1 night
- • Submitted from a mobile device
The Pool. My God, there was NO chlorine in that pool. First off, it was hot/warm, which I didn't mind. But it was also EXTREMELY salty, 80 percent sure it was 50 percent pee. My eyes didn't burn underneath the water , and as much as I hate the burn, the burn means it's clean. I didn't want to stay in very long, I think I only spent 10 minutes in before I got out. A few other strange things with the pool may be unrelated but they've never happened before. My side was aching badly, no I didn't eat before I got in, once I got out it took 5 minutes before the pain went away. But also my ears, I have never experienced pain like that when diving under water before. It felt like my ears were popping and I had an ear infection. I don't have an ear infection. It was extremely painful whenever that water got in my ears. Made it hard to enjoy anything about it. Again MIGHT be unrelated but these things have never happened to me before whenever I went swimming and I've been swimming in rivers before.
The room was incredible, I wasn't expecting my name on the tvs so that was amazing. It was a beautiful room and extremely comfortable. I loved the balcony veiw too, my friends and I spent a lot of time talking while we looked out onto the city. Defidently would go again. Just not for the pool.
Stayed in June 2023
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Reviewed: May 17, 2023
John
United States9 Reviews3.0“I would not have chosen this hotel but the paucity of available rooms at 3 star hotels in Lubbock during Texas Tech’s gr”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
1. Housekeeping failed to clean our room when 3 calls to/from front desk were made and we gave them a desired timeframe to clean while we were out for the day. 2. Some staff did not know answer to basic questions about services and hours. 3. No free breakfast; on site restaurant is an alternative but menu prices were very high. 4. No information in room about the facility and services either in print form or on the TV. 5. Exorbitant room rates for a Thurs/Fri night stay.
Location.
Stayed in May 2023
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Reviewed: May 16, 2023
Denise
United States3 Reviews1.0Very Poor- • Leisure trip
- • Family with young children
- • Two-Bedroom King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
We scheduled this on 1/19/23 for a 2 bedroom suite. When we got there we were told the hotel did not have any suite’s available. Our guest had to find another hotel to stay at costing over $600. We were very embarrassed
Stayed in May 2023
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Reviewed: May 11, 2023
Esther
United States13 Reviews6.0“Expensive stay, but cheap!”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Very pricey for the quality. Rooms were no very clean. I was on the first floor and the traffic through there was horrible kept hearing doors slam. Bathroom not very clean, there was no breakfast. Rooms were very plain and basic. I figured for the price you'd get more out of the stay... not very impressed I've stayed at lower end hotels and they were nicer than this and offered more as well.
The location was convenient.
Stayed in May 2023
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Reviewed: May 10, 2023
Melissa
United States2 Reviews5.0“It was ok.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Too loud!!! Open concept cool, but NOT when the bar is open until midnight and people are trying to sleep! Breakfast not included was a downside.
Clean
Stayed in May 2023
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Reviewed: May 8, 2023
Donny
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Didn't clean our room, restock towels, nor additional coffee for room. Hot water for shower was Luke warm. Told the lady at front desk about experience. She said we had to request room service and she would make a work order for shower.
Stayed in May 2023
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Reviewed: February 13, 2023
Glenda
United States6 Reviews3.0“Won't stay there again!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Bed was extremely hard, staff very unfriendly. Very disappointed there was no cookie! I asked the staff and was rudely told we don't do that!
Stayed in January 2023
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Reviewed: February 13, 2023
Jonathan
United States2 Reviews1.0“very disappointed”- • Leisure trip
- • Couple
- • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
my room was sold to someone else even after I reserved our room a week in advance to celebrate Valentine’s Day with my significant other!
nothing
Stayed in February 2023
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Reviewed: February 9, 2023
Amy
United States31 Reviews7.0“Great bed.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
My room smelled a little like a bon fire. When the front desk texted me to ask how things were, I asked about it and never received a response. The hotel was so packed with a soccer tournament, my little one was unable to swim, and that was a main reason for getting out of town.
The bed was one of the most comfortable beds in hotels I have slept in.
Stayed in February 2023
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Reviewed: August 29, 2022
Freddy
United States2 Reviews1 helpful vote6.0“would we stay again ……probably not.”- • Group
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
room got warm a night ,the food at claraboya was overpriced and not good front desk staff was not attentive
beds very comfortable
Stayed in August 2022
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Reviewed: August 19, 2022
Ray
United States3 Reviews5.0Fair- • Family with young children
- • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bedding had a bad smell and need to be charged out. Parking was bad and there were homeless people camping out next to the cars. This required escors to vehicls by staff.
The staff was friendly.
Stayed in August 2022
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Reviewed: June 28, 2022
Derrick
United States1 review6.0“Fair”- • Business trip
- • Group
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
AC wasn't cold kept cutting off, the shower didn't drain properly
Stayed in June 2022
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Reviewed: April 8, 2025
Zorrilla
United States19 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 31, 2025
Black
United States1 review10Exceptional- • Travelers with friends
- • Two-Bedroom King Suite with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 25, 2025
Samuel
United States3 Reviews9.0Wonderful- • Business trip
- • Couple
- • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: February 27, 2025
Paul
United States3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 9, 2025
Jason
United States10 Reviews1 helpful vote10Exceptional- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: January 15, 2025
Signalgurl
United States42 Reviews12 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
There are no comments available for this review
Stayed in October 2024
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Reviewed: December 28, 2024
Darcie
United States7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: December 23, 2024
Jennifer
United States24 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2024
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Reviewed: December 16, 2024
Berenda
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: December 16, 2024
Mike
United States21 Reviews2 helpful votes8.0Very Good- • Family with young children
- • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: December 2, 2024
Winslow
United States1 review10Exceptional- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: November 28, 2024
Barry
United States4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2024
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Reviewed: November 27, 2024
Oliver
United States72 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
There are no comments available for this review
Stayed in November 2024
