The elevators were constantly in use by staff and being locked for customers. The three small elevators were not enough to accommodate the size of that hotel

Stayed in March 2025

Around port authority

Near time square

Stayed in February 2025

confirmation email stated that the rooftop bar was closed for renovation even though when we got there it was open. It looked very shabby so assuming that the works are about to start. We looked on the website in November and this also stated that it was closed due to renovations. We thought we would arrive to a new roof top.

Location was good not far to travel for subway etc. Room was comfortable and couln't hear other doors slamming all hours of the day and night like other hotels. There was a new nappy which was left by the previous occupant up high on a shelf which one glance would have spotted it even though it was high but this was very minor. Bed was comfortable

Stayed in March 2025

Nil

During our recent stay at the DoubleTree Hotel, we were fortunate to be assisted by Sonam, one of the bellmen. His friendly demeanor and helpful attitude made us feel right at home. Sonam went above and beyond to ensure our comfort, which played a significant role in our decision to extend our stay by an additional two days. His exceptional service truly enhanced our experience at the hotel.

Stayed in March 2025

See above.

I didn’t like the size of the room or that it did not have a refrigerator. However upon request, they furnished one. Great location, friendly staff.

Stayed in April 2025

Service by front desk staff, better than expected view from room.

Stayed in March 2025

-

Perfect location, nice staff, great breakfast. Rooms were nice sized, of course not spacious but what do you expect in NYC? We stayed in a double bed room with the 4 of us and it was perfectly doable.

Stayed in March 2025

The elevator situation was horrible. Always full and we learned quickly that in the morning it was better to call one to go up and get in and then ride it until it eventually went down. It’s really too bad they couldn’t separate two of the elevators for the higher floors and two for the lower floors like they do in Vegas. Rooms were the typical New York tiny. If you’re sharing a room you literally have to plan how you’re going to move around the room!

Great location. Close to Times Square but not in the thick of it. Staff were friendly, rooms were clean. Beds were comfortable. For the price it was good

Stayed in March 2025

THE LOBBY WAS VERY CROWDED... AND THE LIFT WAS ALWAYS FULL

WE ASKED FOR MICROWAVE ANS IT WAS PROVIDED TO US... WE LOVED THE LOCATION AS WELL... VERY CLOSE TO THE BUS STATION. I WOULD RECOMMEND THIS HOTEL.

Stayed in February 2025

Room was alot smaller than anticipated, had hardly no space to put my luggage, checking in was a disaster took hours to be checked in an was waiting around though a staff member gave complimentary drinks in the meantime, hotel seemed a little run down to be honest. Do not book the transfer from the hotel to the airport! Paid 65 USD for a van packed with other people, took nearly 2 hours to get to my terminal as they were dropping other people off first. considering I paid 65 USD for a private transfer from the airport to the hotel, this was a joke.

Staff were friendly and helpful when needed.

Stayed in February 2025

No microwave,, No fridge, most ice machines were broken! The room that had a fridge it was broken! The heat did not come on when adjusted in the room!

Location! Was easy to walk to many of our destinations, Had some very nice people working there!

Stayed in March 2025

The room AC was not working amd had to complain yet slept without cooling fr 2 nights. No one from management called back or even offered to change the room . Good location , clean property, nice staff but AC was not working .

Stayed in March 2025

Room was a bit run down. Small rooms. Very few ammenities.

Easy access to time square.

Stayed in March 2025

The room was so tiny I didn’t have any place to put my suitcase. There wasn’t a spot available big enough on the floor. I put it on one side of my bed. Why would a room be this small?

Cleanliness and friendliness.

Stayed in March 2025

The main selling point for me was the lovely outdoor rooftop bar but it looked abandoned when we checked it out… Maybe because it was the winter but didn’t look like the pictures and the room we got was tiny… also constant smell of weed but maybe that’s just NYC.

In a perfect location!

Stayed in March 2025

Lobby was crowded and dirty. I was actually a little afraid to see what the room looked like , but we were very happy with cleanliness and sit

Clean room and comfortable bed . Good shower!

Stayed in March 2025

The first night of arrival we had an issue with a delivery driver bringing us the wrong order. I kept showing him the order on my phone and he kept trying to pass off alcohol that was not ours. The driver was confused calling my phone while I was right next to him saying “but this is you”. Yes it is but I did not order beer and kept showing him my phone his name, my name, the address, and what we ordered. The man with the suit behind the desk on 3/7 said “Ain’t that you on the phone with him” in the rudest tone. I did feel like I snapped for a minute with my tone responding “yes but we did not order beer” and he said “oh”. It’s fine if hotel staff want to intervene but ask what’s going on and you’d think they’d have a better attitude towards the guest who are paying to stay here. I was shocked at how he yelled with his tone and a grown man talking to two young women that way was disgusting in any situation and he should’ve maintained his professionalism at work.

The location was great and most of the staff was so amazing

Stayed in March 2025

Room was small and decor was tired, in need of a refreshing.

Great location

Stayed in March 2025

The lifts were very slow and we were not able to check in until around half 4, but they gave us drink vouchers because of the delay.

The location was right off Time Square, a subway station on the corner, and we had amazing views of the city from our room. The rooms were a good size, I expected them to be a lot smaller. This hotel was one of the cheaper hotels and it exceeded my expectations.

Stayed in March 2025

Thought the room was a bit small. Wished it was a little bigger.

Did eat breakfast in the hotel. Ate out mostly. Location wasn't too bad

Stayed in March 2025

All great! Microwave needed though.

Really healthy food; delicious breakfast and excellent staff/service.

Stayed in March 2025

Coffee machine in room did not work, not happy with the bar facilities

Location and staff great, very friendly room service.

Stayed in March 2025

The size of the room with 2 queen beds was small.

Great location and bustling atmosphere. Decent stay.

Stayed in March 2025

rooms on the small side. toilet door hits toilet on way into bathroom.breakfast selection could have been bigger

location is perfect for everything.next to subway and walking distance to most attractions

Stayed in March 2025