The room was small, which was expected, but the double beds were quite small too, which wasn't great for 2 friends sharing 1, but manageable for a short weekend. The (premium) room was a bit tired, but fine.

Great location for tourists. We had events booked at MSG, which was a short walk, as was Times Square. Citibike it the local bikeshare scheme in New York, we found the e-bikes were fantastic for getting around the city and there was a bike rack close to the hotel so that was handy.

Stayed in November 2023

Staff were not great on arrival, however the staff after that were great. Small rooms. House keeping ran out of towels during our stay.

Good location and comfortable beds.

Stayed in September 2023

Rooftop bar played offensive rap music. Small elevators left you waiting to come down on one that was not full.No fan in bathroom.

Great location. Friendly staff with warm chocolate chip cookies upon request. Easy storage of baggage during last day after checkout.

Stayed in November 2023

Front office staffs

Location

Stayed in November 2023

The restaurant staff who adds the tip to the bill total

The price was very high for the hotel standard

Stayed in November 2023

Same as above.

Location good, but nosing hall and front door too dark and dirty. I passed through the front door few times, unable to recognize it’s hotel.

Stayed in November 2023

Overall, it was all gucci #fi real

Stayed in October 2023

Room was no good for 4 people, so had to immediately have an additional room to be able to enjoy the stay, lack of free bottled water wasn't great.

Great location, friendly staff.

Stayed in October 2023

Hotel needs updating, feels a little tired.

Great service and location

Stayed in November 2023

Excellent location. Pleasant staff.

Stayed in October 2023

Small room and almost damaged, but they are still taking a warranty that I am not sure what is it for! The bathroom door was swollen, thé water pressure a disaster. The mattress unacceptable.

The location

Stayed in October 2023

Upgrade paint carpets etc Looks a bit run down

Excellent location Easy accessible

Stayed in October 2023

Parking was to much

Stayed in October 2023

VERY small room, two times charged my cards and got money back after 10 days

Localization

Stayed in September 2023

There was no safe in the hotel room.

Stayed in October 2023

Room really too small. Stayed there in 1997 and not the same.

Staff and willingness to assist.

Stayed in October 2023

Lifts were run down and really slow so gets busy. Could have been cleaner, thick dust on the remote control in the room same with desk and lock units. Bathroom was very clean though and so were bedsheets.

We had a king size bed which was very comfortable and our room had a great view. Location was really good. Clean bathroom.

Stayed in October 2023

Bed was a small double and the mattress was uncomfortable The hotel in general is a bit unloved and would benefit from a refresh The roof bar upstairs was lacking in atmosphere and there was a long wait for the lift to get down from there

Location is great Views from the room were amazing (32nd floor) with the Hudson to the left and Times Sq to the right Staff were friendly and helpful Shower was great Coffee in room was delicious Room servicing was v good

Stayed in October 2023

Our room was handicap room. Didn't expect that. There is no view for the price. If I didn't tell the front desk of the shower curtain being short. Water all over. It was made for handycap.RElly!!!

Location Great restaurant Excellent staff

Stayed in October 2023

We booked this property for the rooftop patio. When we went to go up on Sunday night we could not get access. The front desk staff said it’s open so not sure and then checked and said there was a private event. The sign in the lobby posted it open and as hotel visitors we were not informed at check in. It was closed Monday and Tuesday so this was a huge disappointment for my daughter whom I was travelling with for her 18th birthday. We would have booked elsewhere. Also I would recommend a clean up of the mesh roof that was our view on floor 9. Sometimes it’s the little things that make the difference.

Great location to walk every where! Loved the water refill station in the lobby.

Stayed in October 2023

Included Breakfast options limited, location a bit shady, not clean around the area, not recommended for kids, rooms small.

Close to summit, edge high line and time square

Stayed in October 2023

at checkout saw a rat at the front desk where moments earlier i was standing staff didnt seem to know how to respond

location and Carlos was amazing

Stayed in October 2023

The fact our room wasn't cleaned not once during our stay. Yeah sometimes we hung the do not disturb sign. But when we didn't we still didn't get service.

The staff especially the bellmen

Stayed in October 2023

Tiny rooms. I could barely find a place for my luggage and little room to walk around the bed. No refrigerator even though I requested on in the booking. Price was not worth the room.

It was close to the Broadway shows

Stayed in October 2023

Its very dark, lifts are very old and grubby and feel more like you’re in a warehouse. Reception gets very busy and crowded so can take time to get in a lift. Rooms were clean, didn’t have any problem with noise. Did have to keep asking for milk and tea which was not replaced during clean.

Location was good for me

Stayed in October 2023