Reviews of Doubletree By Hilton New York Times Square West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
350 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#392 of 430 hotels in New York
Guests' ChoiceReview Score
Based on 6264 hotel reviews
6.9Score breakdown
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Cleanliness
7.4
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Comfort
7.5
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Location
8.5
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Facilities
6.9
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Staff
7.7
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Value for money
6.8
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Free Wifi
8.6
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Reviewed: August 19, 2023
Mariechelle
United States2 Reviews8.0“Overall our stay has been pleasant.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Elevators are crowded and busy during peak hours as expected.
Easy access to public transport, food and times square. And the coffee is good -available daily at the lobby.
Stayed in August 2023
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Reviewed: August 19, 2023
Roisin
Ireland3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Room was small
Excellent location
Stayed in August 2023
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Reviewed: August 19, 2023
Michele
United States1 review6.0“It worked for what we needed it for - it was just a place for us to sleep while in the city.”- • Leisure trip
- • Family with young children
- • King Bed with City View
- • Stayed 1 night
- • Submitted from a mobile device
The lines for the elevator were absurd, and the room was slightly dingy.
The location was really convenient!
Stayed in August 2023
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Reviewed: August 18, 2023
Mmajidyar
United States5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
Receptionist behavior and elevators.
The location and room were good. Had a problem with elevators.
Stayed in August 2023
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Reviewed: August 17, 2023
Kimberly
United States8 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Small room/bed
Close to Times Square
Stayed in August 2023
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Reviewed: August 17, 2023
Kathryn
United States4 Reviews8.0“No surprises, typical NYC accommodations”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Building could use some upgrades. The bathroom door couldn't be closed. Not the biggest problem, but the sensor that turned the light on in there was activated by movement in the small adjoining hotel room.
Great location, close to Broadway, wonderful Trattoria around the corner. Comfortable bedding.
Stayed in August 2023
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Reviewed: August 15, 2023
Graham
Japan5 Reviews6.0Pleasant- • Family with young children
- • Double Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Poorly timed elevators and expensive parking.
Clean and comfortable
Stayed in August 2023
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Reviewed: August 14, 2023
Hamid
Germany65 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was very little
Location and comfortable
Stayed in August 2023
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Reviewed: August 11, 2023
Kristina
United Kingdom24 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • King Bed with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Lift service was slow at peak times
Nice view from rooms and comfortable bed
Stayed in August 2023
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Reviewed: August 11, 2023
Amir
Israel14 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
The breakfast lacked any form of vegetables. We had to ask especially and we got half a tomato and were alerted that we might be charged for it. Also, there were no teaspoons, which was quite inconvenient for the kids. The street on which the hotel is located is quite unpleasant. Many unhoused individuals, as well as lots of garbage on the street and sidewalks.
The location was quite convenient, just a block away from the subway. The room was very comfortable, though a little small (maybe not in NYC standards). Apparently the hotel is famous for its cookies, which we can confirm are delicious! The breakfast was tasty. Especially the yoghurt and croissants.
Stayed in August 2023
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Reviewed: August 10, 2023
Namalr
Sri Lanka27 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 5 nights
- • Submitted from a mobile device
Long waits for the lift
Location was good
Stayed in August 2023
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Reviewed: August 9, 2023
Varvara
Canada3 Reviews1 helpful vote8.0“Great hotel near Times Square”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The fact that the elevators were so packed all the time but that's just the way it is.
The location was great. The staff was super friendly and the room was clean.
Stayed in August 2023
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Reviewed: August 9, 2023
Axel
Germany90 Reviews30 helpful votes8.0“Good value for money business hotel in heart of Midtown close to all public transport facilities”- • Business trip
- • Solo traveler
- • King Bed with City View
- • Stayed 2 nights
- Very long waiting times for elevators and desk services (checkin) - Absence of soap at bathroom sink, loose fittings - Internet was intermittent at least when signing in with complimentary password
- Excellent location in heart of Midtown, 10 minutes by foot from long distance trains at Moynihan Train Hall/Penn Station, 5 minutes to Times Square, subway and Port Authority bus station at 3 minutes - Good noise protection - Spacious room with nice desk and comfy bed
Stayed in August 2023
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Reviewed: August 6, 2023
Thomas
United States10 Reviews3 helpful votes7.0“clean and courteous staff. great location. small rooms”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
small rooms and small beds. i expected 2 queens . i had 2 doubles. the floor we stayed on smelled of smoke
location, staff, cleanliness, check inn and out was quick and professional
Stayed in August 2023
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Reviewed: August 6, 2023
Eleonora
Italy1 review1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 8 nights
- • Submitted from a mobile device
The street where the hotel is located is full of drunk and junkies. When we arrive, the staff was very busy and not too friendly at the moment of check in but the following days people were nice Only four elevators are not enough. It is needed to wait a long time to go up or down Was expecting for more for a 4 stars
Room was small but clean, location was central
Stayed in August 2023
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Reviewed: August 6, 2023
Shauna
Australia19 Reviews3 helpful votes7.0“Great location and close to Time Square.”- • Leisure trip
- • Solo traveler
- • King Bed with City View
- • Stayed 6 nights
- • Submitted from a mobile device
The lifts were very slow and you had to wait a long time.
The location was great. Very close to Time Square and Port Authority for buses.
Stayed in August 2023
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Reviewed: August 5, 2023
Tyrrea
United States1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in July 2023
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Reviewed: August 3, 2023
María
Mexico2 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
The air conditions at the room was powerful and no blanket around a suffered cold
Stayed in August 2023
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Reviewed: August 1, 2023
George
United States1 review8.0Very Good- • Business trip
- • Solo traveler
- • King Bed with City View
- • Stayed 1 night
check-in was scheduled at 3 but was delayed til 5.
nice view
Stayed in July 2023
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Reviewed: July 29, 2023
Matthew
United Kingdom22 Reviews2 helpful votes6.0“Great staff but Hotel not the best. Wouldn’t return”- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 1 night
- • Submitted from a mobile device
Lifts, No where to relax. Expensive for what you get, Breakfast only had bacon every other day.
Staff
Stayed in July 2023
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Reviewed: July 29, 2023
Sally
Australia29 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Wait times for the lifts were really long and lifts often full. Door in our room bathroom was broken.
Great location, good size room and bed and friendly staff.
Stayed in July 2023
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Reviewed: July 29, 2023
Arnold
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room very small and noisy. Toilet kept flushing on its own
Clean
Stayed in July 2023
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Reviewed: July 23, 2023
Tim
United States1 review8.0“Will be back”- • Leisure trip
- • Group
- • One King Bed Hearing Accessible
- • Stayed 7 nights
- • Submitted from a mobile device
Two elevators out of service during stay. No updates on repairs or when back in service
Carlos in lobby is great. Morning coffee in lobby
Stayed in July 2023
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Reviewed: July 22, 2023
Edwinmaldonado
Germany21 Reviews4 helpful votes7.0“Good value for the money!”- • Leisure trip
- • Solo traveler
- • King Bed with City View
- • Stayed 3 nights
My room was close to the maintenance mini room on the 20-something floor, so there was a constant noise outside my room especially early in the mornings.
Location: It's relatively close to Time Square (about ~ 10 min walking) Room: The room was small but it was perfect for me and my 2 luggage pieces. The bed was clean. The breakfast was good, the only annoying thing was that I had to collect a breakfast ticket every morning at the reception desk, and usually, I had to wait for ~ 5 min in line to get it because of guests checking out or dropping luggage.
Stayed in June 2023
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Reviewed: July 21, 2023
Ivan
Spain70 Reviews14 helpful votes8.0“Comfortable and great location”- • Business trip
- • Couple
- • King Bed with City View
- • Stayed 3 nights
- • Submitted from a mobile device
The waiting for the escalator but you’re warned about it by the hotel itself when making a reservation.
The location and it had all the necessary amenities. The staff was very friendly and helpful. The rooms were comfortable and clean though very small.
Stayed in July 2023
